NEW
Font size
WorksheetsACCOUNT ASSESSMENT TEST FOR NEW INTAKES, APRIL (RETAKEN), 20
Total questions: 20
Worksheet time: 40mins
Ibrahim Jimoh, informed you that he want to request for salary advance loan, but doesnt know if he is eligible. Who are the target market for Salary advance loan?
Individuals in the employment of public and selected private organizations. Their monthly salary must not be lower than N25,000
Individuals in the employment of public and selected private organizations.
Individuals in the employment of public only.
Individuals in selected private organizations.
Festus Monday, engaged you as a CCA that he want to request for a Quick Credit loan or Salary Advance loan, but he doesnt know the difference between the loans. What is the difference between Quick credit and Salary Advance?
No difference, as the loan is the same
In Salary Advance, customer can only get 50% of their salary, the tenor is for 12 months but Quick credit allows customer access more than he earns and the repayment tenor is spread over 12 months max.
In Salary Advance, customer can only get 50% of their salary and the tenor is for 30 days but Quick credit allows customer access more than he earns and the repayment tenor is spread over 12 months max.
In Salary Advance, customer can only get 50% but Quick credit loan repayment tenor is spread over 12 months minimum.
James Akiniyi, operates a Tier 1 account. He then informed you that his account is restricted for ''Tier 1 threshold exceeded''. What is the reason why restriction is placed on the account?
The account may have received more than N50,000 single transaction or N300,000 cumulative balance.
It could be due to regulatory ID card issue.
It maybe due to fraudulent issue.
Customer may be owing the bank.
Bimbo Ayodele, informed you that she want to request for a Quick Credit Loan but she doesnt know if she is eligible. Which of the following applications would you use to check Quick Credit eligibility?
Basis
CRM
BO Reports
E-tracker
Azeez Ahmed, engaged you via call/mail/chat as a CCA that he want to open a savings account but was informed to present a regulatory ID card. Which of the following is a regulatory ID card, except....
National ID card
Work ID card
Drivers license
Permanent Voter's Card
Alfred Samson, informed you that want to visit the branch to remove restriction on his account, but doesnt know the requirement to remove such restriction. You confirmed on basis that customer has Tier 2 restriction on account. Customer must provide one of the following to remove Tier 2 restriction.
Regulatory ID and utility bill is required.
Customer must provide a duly signed written istruction.
Utility bill within 6 months
Regulatory ID and utility bill within 3 months.
Serah Onuchukwu, complained of unable to use her account. As a CCA, you confirmed BVN restriction on her account. The following are types of BVN restrictions EXCEPT ...........
Compromised device change
BVN disparity - update required
Duplicate accounts with same BVN
BVN validation required
Biliamin Monsurat, engaged you via call/chat/mail that she want to be receiving Only Email alert. not receiving GeNs SMS alert on her registered phone number. Which GeNs alert would the customer be profiled for?
POST CODE 52
POST CODE 56
POST CODE 57
POST CODE 55
Bobby Johnson, informed you that he is a lawyer and GTBank blocked his bank account. You confirmed restriction with text ''Garnishe order xxxx''. What information would you give to the customer once you see such restriction?
Customer to visit the branch and or contact their account officers
Inform customer the reason/meaning of restriction
Inform customer to report him/herself to law enforcement agents
Agent will inform customer to contact his/her lawyer
Yusuf Suiliat, complained of a dispense error of N5,000 at Dugbe branch ATM terminal on 30/04/21 and funds has not been reversed. What SLA would you give customer?
SLA is 24 hours
Customer should wait for automatic reversal within 24 working hours
48 working hours
3-5 working days
Opeyemi Tilewwa, has a Tier 2 account. She then informed you that her account is restricted for ''Tier 2 threshold exceeded''. What is the reason why restriction is placed on the account?
It could be due to regulatory ID card issue.
Maybe customer is a minor.
The account may have received more than N100,000 single transaction or N500,000 cumulative balance.
It maybe due to fraudulent issue.
Oduba Nonso, complained of unable to use his account. You confirmed that his account was restricted by GTBank in accordance with Court Order or EFCC directive. Such restriction placed by GTBank is called ....
BVN restriction
Regulatory ID restriction
Fraud restriction
Compliance restriction
Jackson Janet, informed you that she want to open a Current Domiciliary account with GTBank. To open a current account, customer is required to provide how many referees who have active current accounts with GTBank or other banks.
1 referee
None
2 referees
3 referees
Faweyinmi Ekundayo, informed you that for security reasons he want to be receiving only email GeNs alert and want his balances to be hidden. Which GeNs post code will the customer be profiled for?
POST CODE 54
POST CODE 55
POST CODE 57
POST CODE 50
Falilat Odewole, engaged you as a Small Scale Business. She then informed you if she can be receiving both SMS and Email alert to track inflows into he account. Which GeNs post code will the customer be profiled for?
POST CODE 50
POST CODE 54
POST CODE 55
POST CODE 57
Amanda Mercy, engaged you that she got Quick Credit and finished paying on 30th April, 2021. You confirmed that customer has received salary for 6 months from same employer but eligibility status is not displaying on BO reports. How would customer be profiled for Quick Credit?
Customer can use Self-service on Ibank or agent send customer’s details to account officer.
It could be network issue.
Customer should contact account officer.
Customer should visit the branch to check her name on the master list at the branch.
Provision of references is a mandatory requirement for current account holders. If a referee is UNSUITABLE, what does it mean?
The referee's account is not qualified.
The referee is has unpaid loan facility.
The referee is awaiting confirmation.
The referee is unreachable.
Badmus Monsuru, informed you that she has not been using her account for awhile (although she got a notification from GTBank that her account is dormant), but someone want to send her money. She then inquired from you if she can access the funds from her dormant account. When will a dormant account be restricted for reactivation?
When funds is paid into a dormant account.
When customer receive inflow of N1m into account.
When customer have no regulatory ID card on account.
When customer do not use account for 6 months.
To be eligible for Quick credit loan, customer should not be older than .....
59 years
62 years
55 years
60 years
Agnes Igayin, engaged you as a CSR that she want to request for Quick Credit loan but he earns N9,950 as his salary. He then inquired from you if he will be eligible. To be qualified for Quick Credit, customer's salary should not be lower than .....
#10,000
#30,000
#20,000
#40,000
