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WorksheetsCarlotz
Total questions: 22
Worksheet time: 12mins
Does Carlotz have different locations?
No, only one location.
Yes, they have 11 locations.
Yes, they have 5 locations all in NY.
No, they are all online.
Where on the website would you find their other locations?
There is not, it is listed in the Brand Info.
This information is listed in your shortcut sheet.
It is listed to the top right of their main page titled "locations".
If a guest wants to sell their vehicle and not purchase one, is this an option?
Yes, guests are able to list their vehicle for consignment, without purchasing one.
No, the guest must purchase a vehicle. Trade-ins are not accepted.
Yes, but the guest must purchase a vehicle as well.
Can guests complete their purchases online?
No, everything must be done in person.
Yes, but they can only choose the vehicle financing information. Must go to the store to complete everything else.
Yes, guests can use the "Express" feature to purchase a vehicle online.
Does Carlotz mark up their vehicle prices?
Yes, they add a $1000 commission fee.
Yes, they are very much higher than the normal market value.
No, they are priced severely low due to all being total loss vehicles.
No mark-up in our cars – we get paid a flat fee from the Seller when the vehicle sells.
Does Carlotz negotiate pricing?
Yes, the customer can haggle with the dealership.
Yes, but they can only ask for $1000 off.
We do not negotiate prices. However, we price our cars based on market value and condition.
Does Carlotz sell new vehicles?
Yes, only a few makes.
Yes, the sale all makes.
No, they only sell used cars.
No, they only sell CPO vehicles.
Does Carlotz offer shipping?
No, they do not deliver at all.
Vehicle delivery is free with a 100-mile radius of a Carlotz store. Vehicle deliveries over one hundred miles will incur reasonable charges.
Vehicle delivery is free with a 50-mile radius of a Carlotz store. Vehicle deliveries over fifty miles will incur reasonable charges.
Vehicle delivery is free with a 40-mile radius of a Carlotz store. Vehicle deliveries over forty miles will incur reasonable charges.
Which of the following messages must you send at least once in the conversation? (must send one or the other)
I would like to let you know about our Express sales feature. This is located at the top of the webpage and include payment calculations and trade in value!
Also, at the top of the page, you have access to the express features which includes payment calculations or trade value.
We do not negotiate prices. However, we price our cars based off of market value and condition. What price were you looking to stay within?
No mark up in our cars – we get paid a flat fee from the Seller when the vehicle sells. What price range were you looking to stay within?
What do we call the sales team for Carlotz?
Representatives.
Team Member.
Sales Coach.
Sales Specialist
Which of the following are terms we should use when chatting with a Carlotz Guest?
Salesperson, Credit Application, Dealership, Customer.
Commissioned, Asks for “payment options”, High pressure, Quota driven salespeople.
Credit Profile, Store, Guest, Agreement, Assessment, Evaluate a vehicle.
Vehicles priced at top dollar, Mark up in their vehicles, Assessment.
When using the Express feature, can guests upload their Driver's License?
Yes, but only if they are selling their vehicle.
Yes, they have that option in the personal information section of the Express feature.
No, they are not able to. Must present at the store.
Can Guests upload their proof of vehicle insurance on the Express feature?
No, this must be provided in person at the store.
No, they have to email it to their sales coach.
Yes, this is a step in the Express Feature.
Where can the location of the vehicle be located?
There is no location, the agent must get guests in touch with their local store.
This information is listed under the photos of the vehicle.
They must google this information.
Does Carlotz offer to lease?
No, only finance or cash.
No, only cash.
Yes, but only if the vehicle is new.
Does Carlotz offer Service & Protection Plans?
Yes, they offer - Complete Auto Value Protection, Vehicle Service Contract, and GAP.
Yes, they offer - GAP and a Service Contract.
No, it is an as-is purchase.
What does Complete Auto Value Protection offer?
Pay off the balance of your auto loan in the event of a total loss.
Protect yourself from unexpected repair costs.
Cover key replacement, windshield repairs, dings and dents along with costly wheel and tire replacement.
What does Vehicle Service Contract offer?
Protect yourself from unexpected repair costs.
Pay off the balance of your auto loan in the event of a total loss.
Cover key replacement, windshield repairs, dings and dents along with costly wheel and tire replacement.
Can you customize the coverage length of the Vehicle Service Contract?
Yes, but there are only two options.
No, this is not an option.
Yes, there are four options the guest can choose from.
Yes, but there are only three options.
What does GAP offer?
Cover key replacement, windshield repairs, dings and dents along with costly wheel and tire replacement.
Pay off the balance of your auto loan in the event of a total loss.
Protect yourself from unexpected repair costs.
Can guests get an estimated value on their trade?
Yes, but only if they are purchasing a vehicle.
Yes, this is an option through the Express buy feature, and under the Sell option as well.
No, customers must bring the vehicle in for an assessment.
If the customer does not have a specific VOI, should you ask the customer what is their preferred location?
Yes!
NO!
