_________________ of Bell Telephone Laboratories, USA in 1924 developed statistical quality control methods for the improvement of manufacturing quality.

He has summarized his philosophy in 14 rules of management

The __________________ originated in Japan when the country was undergoing major quality revolution and had become a mandatory topic as part of Japanese’s industrial training program.

____________________ is a method of dividing data into sub–categories and classify data based on group, division, class or levels that helps in deriving meaningful information to understand an existing problem.

Histogram introduced by _________________ is a bar graph representing the frequency distribution on each bars.

The very purpose of _________________ is to list down the important checkpoints or events in a tabular/metrics format and keep on updating or marking the status on their occurrence which helps in understanding the progress, defect patterns and even causes for defects.

Cause–and–effect diagram introduced by _______________ helps in identifying the various causes (or factors) leading to an effect (or problem) and also helps in deriving meaningful relationship between them.

____________________ revolves around the concept of 80-20 rule which underlines that in any process, 80% of problem or failure is just caused by 20% of few major factors which are often referred as Vital Few, whereas remaining 20% of problem or failure is caused by 80% of many minor factors which are also referred as Trivial Many.

___________________ is also called as Shewhart Chart named after Walter A. Shewhart is basically a statistical chart which helps in determining if an industrial process is within control and capable to meet the customer defined specification limits.

Is the application of Statistical Methods to monitor and control a process to ensure that it operates at its full potential to produce conforming product

______________________ consists of the variation inherent in the process as it is designed. may include variations in temperature, properties of raw materials, strength of an electrical current etc

It is the degree to which a set of inherent characteristics fulfills requirements.

_________________ is a system for evaluating performance, service, of the quality of a product against system, standard or specified requirement for customers.

general principles of QA (choose 2)

A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.

WHAT’S THE GOAL OF TQM?

A right location provides adequate access to customers, skilled labors, transportation, etc. A right location ensures success of the organization in current global competitive environment.

_____________________ are decision made by executives of the company where personal factors are considered before success of location, for example, movement of personal establishment from hometown to new location facility.

Location strategy helps the company in determining product offering, market, demand forecast in different markets, best location to access customers and best manufacturing and service location.

NEED FOR SELECTING A SUITABLE SITE OR LOCATION (CHOOSE 3)

which of the following is a primary factor in choosing facility location?

What is the composite score of alternative 1?

Total Quality Management (or TQM) is a supervision concept coined by W. Edwards Deming

TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is repeat purchase.

Sum of all activities performed in an organization to produce and maintain a product with desired quality level against minimum cost

A part of quality management focused on fulfilling quality requirements.

Process is said to be ‘in control’ and stable If common cause is the only type of variation that exists in the process

In factor rating method, first we must identify the Most Important Factors in evaluating alternative sites for the new facility.

The _______________________ technique can be used to determine how many units should be shipped from each plant to each warehouse

___________________ allow managers to examine a range of Scenarios AND are well suited to open-ended problems.

A decrease in variation will lead to: (choose 3)

Schewart stated that a quality product can only be made if all the processes in a company are under control, therefore everybody in a company is responsible for quality.

It was the commitment of top Japanese management, the realization of the rewards of SPC implementation plus the philosophies of Deming that are the basis of Japanese competitive advantage as we know it today.