WorksheetsDay 9 Quiz
Total questions: 10
Worksheet time: 4mins
Selling
of data plan on a call is an example of:
Telesales
Telemarketing
'Ma'am
as our loyal customer, we will provide you with free inspection and checking
of your product which will help you to maintain the product for longer
duration." This is an example of Benefit Statement.
Agree
Disagree
Teleselling
can happen during both: inbound & outbound calls
False
TRUE
While
closing a sale on call, following things are important:
Taking
address and time, specifying documentation required, greeting them a
goodbye
Taking
address and greeting them goodbye
Spontaneous
way of contacting or meeting the customer to explain about insurance is the
example of
Telephone
calling
Cold
calling
What
are the correct steps to follow in Selling Skills?
Opening
with impact --> offering solution--> understanding / developing needs
--> closure
Call
preparation --> building rapport --> opening with impact -->
understanding / developing needs --> offering solution --> closure
Wishing
customer on his / her marriage anniversary:
Makes
customers uncomfortable
Builds
good relationship with customer
Cold calling will only be:
Outbound
Inbound
Companies
should invest in retaining all customers who purchased from them.
FALSE
TRUE
At the
time of closure what do you say to the customer?
Thank
you Sir / Ma'am! Goodbye! / Have a good day!
Goodbye!
