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Management Principles Final Exam

Total questions: 60

Worksheet time: 3hrs 0mins

Name
Class
Date
1.

What type of communication flow is a company bulletin?

a)

asynchronous

b)

horizontal

c)

synchronous

d)

one-on-one

2.

If holding a meeting, when should a manager summarize her goal?

a)

when starting the meeting

b)

when wrapping up the meeting

c)

when emailing the employees about the meeting

3.

Meredith has been late to work for two weeks straight. She just started working here and she seems shy. Which type of communication should you use to address the problem?

a)

direct

b)

horizontal

c)

indirect

d)

vertical

4.

If someone is wringing their hands and sweating, what do you think they are feeling?

a)

Nervous

b)

Bored

c)

Tired

5.

If you need to give someone a detailed and lengthy explanation of something, which type of communication should you use?

a)

pure

b)

electronic

c)

non-verbal

d)

verbal

6.

Which communication is least likely to be used in court?

a)

verbal

b)

emails

c)

phone recordings

7.

Zach has 8 stores that he manages. 6 of those stores are looking for new employees. What fraction of Zach's stores are hiring? Reduce your fraction to the lowest terms.

a)

2

b)

3

c)

4

8.

Which of the following is an example of using Key Performance Indicators?

a)

We should put more funding into marketing.

b)

Our sales grew by 7% this year.

c)

We need more advertising.

9.

Statistics is the discipline that concerns the collection, organization, analysis, interpretation, and presentation of data.

How can a manager use statistics to determine the financial health of the business?

a)

Statistics measure the culture of the organization.

b)

Statistics bring government regulations into clear focus.

c)

Statistics can illustrate if the organization is meeting established goals.

10.

What can a budget help a manager determine about a short-term project?

a)

where the customers are located

b)

whether or not it will be profitable

c)

where to place the business in the market

d)

the business' long-term goals

11.

Which of these is a fixed asset?

a)

a check from a customer

b)

an invoice for a customer

c)

a $50 bill

d)

a pizza oven

12.

The last step in the Management Process is evaluating. Why is this step important?

a)

It allows you to work with your employees.

b)

It allows you to see if your plan succeeded.

c)

It allows you to create a contrast in wages.

13.

There are four steps in the Management Process. Which of these steps is the part where you work with your employees and actually carry out your strategy?

a)

Evaluating

b)

Implementing

c)

Planning

14.

There are four steps in the Management Process. Which of these steps is the part where you look over your resources and figure out how to arrange them?

a)

Evaluating

b)

Implementing

c)

Organizing

15.

Which of the following is a benefit of being a manager?

a)

getting a promotion

b)

having fewer responsibilities

c)

seeing a decrease in your salary

d)

doing less work while you make others work

16.

Technology is constantly changing to make things faster and more efficient. Because of this, a dynamic manager must be willing to __________.

a)

stick to his old ways

b)

resist change

c)

embrace change

17.

Over the last 200 years, the world has become logistically and socially smaller. Because of this, what has increased in the business world?

a)

Competition between businesses

b)

Static Management

c)

Engaging with employees

18.

Your efficacy as a manager is how ________ you are as a manager.

a)

effective

b)

loyal

c)

determined

19.

When evaluating a manager, the first thing to check is:

a)

How good is this manager at communicating?

b)

How much money does this manager make every year?

c)

How many times has this manager been promoted?

20.

Supervisors are known as day-to-day managers. They work directly over the _____.

a)

Executives

b)

Employees

c)

Middle Managers

21.

The executives in an organization set the ______ and directives for the business.

a)

Daily Work Schedules

b)

Vision

c)

Motivators

22.

Organizations often have three levels of management. What group of managers is usually the largest?

a)

Middle Management

b)

Employees

c)

Supervisors

d)

Executives

23.

Why is it important to be an informed manager?

a)

You will make better decisions.

b)

You will not have to worry about learning new things.

c)

You will make more money.

24.

How does a good leader motivate people to do their best?

a)

Give people a pay raise.

b)

Convince people that their roles are vital.

c)

Create rest periods throughout the day.

25.

A democratic leader seeks input from people before making a decision. Which of the following is a benefit of democratic leadership?

a)

The people can do what they want without guidance.

b)

It takes a long time to decide on anything.

c)

The people have a say in decision-making.

26.

A situational leader has the ability to use all three types of leadership. Why is this important?

a)

Different situations require different types of leadership.

b)

Different leaders like to use different types of leadership.

c)

Different employees prefer you to use different types of leadership.

27.

An open leader gives no directions and assumes that people will do the work. Which of the following is a benefit of open leadership?

a)

Everyone knows just what to do

b)

People are free to make their own choices.

c)

People are dependent on the leader.

28.

Along with posting workplace rules in a common area of the business, what else should the manager do to share these rules with the employees?

a)

Mail a copy to all employee families.

b)

Hold a meeting to share the information verbally.

c)

Leave daily reminders on the desk of every employee.

29.

Managers should communicate rules verbally and in ________.

a)

Multimedia presentations

b)

actions

c)

writing

30.

George shook his manager's hand. He had never felt so proud. His colleagues clapped and smiled as he walked towards his new office. What type of culture does this workplace have?

a)

Loud and hectic

b)

Slow and unhappy

c)

Light and cheerful

31.

Who has the greatest impact on the culture of an organization?

a)

Customers

b)

Employees

c)

Every employee

d)

Managers

32.

A workplace culture is an organization's environment. Which of the following could you study to figure out the culture of a particular organization?

a)

A workplace culture is an organization's environment. Which of the following could you study to figure out the culture of a particular organization?

b)

How much each person is paid

c)

How happy each person is

d)

How old each person is

33.

How do managers affect the culture of a workplace by who they hire?

a)

Each person they hire affects the culture.

b)

The more people they hire, the better the culture.

c)

The less people they hire, the better the culture.

34.

Strategic planning involves setting the _____ of the organization.

a)

Vision

b)

Day-to-day decisions

c)

Small details

35.

Which planning tool could help you answer this question? How much money have you spent on this project?

a)

Schedule

b)

Policies

c)

Budget

36.

Which planning tool could help you answer this question? How long do you think it will take you to finish this project?

a)

Schedule

b)

Procedure

c)

Standards

37.

Which planning tool could help you answer this question? Is your product as good as you hoped?

a)

Standards

b)

Budget

c)

Schedule

38.

When you are doing business with a foreign country, you need to remember that ______.

a)

things important to you might not matter in other countries

b)

the worth of your product might go down if you sell to foreign countries

c)

your business will increase if you work with another country

39.

Some people dislike foreign competitors because they think ______.

a)

it is simpler to buy from foreign countries

b)

it is more expensive to buy from foreign countries

c)

it is unpatriotic to buy from foreign countries

40.

Before doing business with a foreign country, it's a good idea to ______.

a)

get some traditional clothes so you'll fit in

b)

research their customs so you don't accidentally offend anyone

c)

look up some celebrities from there so you have something to talk about.

41.

Sometimes it is harder to compete with companies in foreign countries because of ______.

a)

shipping rates

b)

foreign government regulations

c)

language differences

42.

Which of the following is a benefit of being an entrepreneur?

a)

You have to work with other people when making a decision.

b)

You can make decisions on your own.

c)

You must allow your employees to vote on decisions.

43.

Which of the following is a disadvantage of being an entrepreneur?

a)

You are solely responsible if your company is failing.

b)

B. You can self manage employees.

c)

You get to make decisions on your own.

44.

An entrepreneur is someone who______.

a)

inherits a business.

b)

gets promoted to manager of a business.

c)

starts their own business.

45.

When you become a corporation, you will have more access to funds. How would this benefit your business?

a)

You can give your employees longer vacations.

b)

You can build your business faster.

c)

You can offer your employees different benefits.

46.

What is one of the benefits of a business becoming a corporation?

a)

greater access to capital; things of value

b)

regulatory burden

c)

bureaucracy; systems

47.

An annual report should be shared with all _______________.

a)

employees

b)

the media

c)

all citizens

48.

When an employee of a business gives product information not released to the public to a non-employee, this is called ______________.

a)

trading

b)

insider trading

c)

closed trading

49.

In an interview, the question, "Do you have any questions for me?" should always be answered with ____________

a)

"what is my best quality?"

b)

"will I get this job?"

c)

"what reservations do you have about me?"

50.

In an interview, the question, "Tell me about yourself," is really asking about your _______________.

a)

experience in all jobs

b)

experience for that particular job

c)

experience in life

51.

The minimum wage can be changed by ____________.

a)

only the federal government

b)

only the state government

c)

both the state and local governments

52.

Under employment laws, a child can only work how many hours a week on off-school times of the year?

a)

10

b)

20

c)

40

53.

A job cannot be kept from someone due to their religion.

a)

True

b)

False

54.

A job cannot be kept from someone due to their education.

a)

True

b)

False

55.

A job cannot be kept from someone due to a disability.

a)

True

b)

False

56.

Currently, women are receiving about 78% of the pay men receive for the same job.

a)

True

b)

False

57.

Gender discrimination impacts all levels of employment regardless of a woman's educational level.

a)

True

b)

False

58.

Gender discrimination occurs when men are paid less than women at the workplace.

a)

True

b)

False

59.

If an employer offers to improve your ability to perform your job, this falls into what benefit category?

a)

Improving Skills

b)

Retirement Contributions

c)

Insurance

60.

Medicare tax is paid by employees to the ___________.

a)

federal government

b)

state govenment

c)

local government