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WorksheetsCriteria Check
Total questions: 50
Worksheet time: 4hrs 15mins
What is a no claims discount?
A discount for every year claims free as a policy holder on insurance
A discount for every year claims free as a named driver
No claims discount protection means?
You can incur 1 unlimited claim in any three year period without effecting your no claims bonus
You will stepback after a claim
You will be able to have as many claims as you want without effecting your no claims bonus
If I have a full no claims bonus and I have one claim what will happen? I currently have 7 years no claims discount.
i will have 7 years no claims discount
i will have 0 years no claims discount
i will have 2 years no claims discount
i will have 4 years no claims discount
I have had two claims in the last three years. I had 5 years no claims discount before these claims.
the no claims discount has stepped back to 2
the no claims discount has been lost
You are still uneffected as you have protection
the no claims bonus stepped back to 4
a windscreen claim will effect my no claims discount
no
yes
what can i claim for with personal effects cover from the list?
stamps
injuries
clothing
windscreen
personal accident cover pays to a max value of:
€12700
€12.7 million
€1270
unlimited
glass we cover on windscreen includes:
sunroof
kitchen window
windscreen
back window
driving others cars means:
i can drive somebodys elses car e.g. my friend
i can drive somebody elses car e.g. my employer
other people can drive my car
Open driving
its for people aged 30-70
it allows provisional licence and full licence holders to drive
its for people aged 25-70
it allows full licence drivers to drive only
breakdown assistance
24/7 service, 365 days of the year
covers ireland, eu and uk
homestart and roadside assistance
roadside assistance only
if you breakdown allianz will tow you...
always to your home
always to the nearest garage
to the nearest allianz garage or your garage whichever is closest
always to the nearest allianz garage
tick the boxes that apply - I can get stepback bonus protection if I have:
4 years no claims discount
1 year no claims discount
3 years no claims discount
5+ no claims discount
I can cancel my policy over the phone without any additional requirements
true
false
for which of the following do we require the cert and disc to be returned
renewals
deleting a driver
cancelling
suspending
what options do i have when i suspend
third party fire and theft
no cover
fire and theft cover
comprehensive
I will be due a refund from my suspension:
If i have suspended more than 2 weeks
If i have suspended more than 28 days
there is no time limit
1 full month
i will always get a refund from suspension after the time limit
yes always
yes but only if claim free
no
i will get 75% refund for my suspension if i hold
no cover
fire and theft cover
my current level
direct debits are paid over:
12 month
1 full payment
1 deposit 9 installments
11 months for long term cuctomers
the admin charge is usually
€20
nil
€50
10% of their premium
a pro rata refund means
a full refund
half the money back
charged for time on cover but the remainder is refunded
a refund minus the cost an excess
the first amount of any money paid by the policy holder after a claim - this is the definition of:
the policy excess
the annual premium
the additional premium
the minimum excess on a policy with allianz is
500
100
150
250
30 days free to transfer a car to your policy - this explains:
tsub
tad
suspend
tav
after 30 days of tsubs are used it will cost €X per week or part of:
16
72
38
5
how many days automatically will be give to drive a car given by the garage on a temporary basis
7
3
14
1
tsub to commercial rates for 48 hours are:
€50 first day and €30 next day
€64 for first day and €32 for next day
48 hours free
€24 euro per day
temporary additional vehicle, the charges are
€38 for fire and theft cover, €50/10% comp
€38 for fire and theft cover, €100/10% comp
€30 for fire and theft cover, €5 comp
after a claim if i want to make sure the damage to my car is covered i need to have:
comprehensive cover
third party fire and theft
third party only
The process for psub to a UK reg is:
30 days to call back with irish reg
1 week to call back with irish reg
send a UKR isis letter
if we dont get it after 30 days theyll get another 10 days
when doing a pad/tad which of the following is acceptable
3 penalty points
delivery driver
7 penalty points
driving ban
when doing a psub/tsub, which of the following is a modification
different alloys
wheelchair accessible features
non standard side skirts, bumper etc
adaption to the engine
an EU licence is acceptable with allianz
yes full eu is acceptable
no its never accepted
the code to apply renewal discount is
d01
d04
d25
d02
if i miss a direct debit once my policy will be cancelled
yes
no you will get a letter advising of a recollect
Expression of dissatisfaction is used for what category of complaints:
pricing
myallianz
hold times
poor customer service advice
agent errors
if i cannot resolve a complaint it should be passed to who for callback/investigation:
passed to another agent
passed to complaint handler
passed to a UL
passed to BMO
tick what applies to the agents role only when creating a complaint
fill in lotus notes - customer feedback
create tele note describing the situation
writing resolution letters
calling customer back
predictive conversation is:
an optional benefit
a tool that appears on i90 and prompts us to ask questions to customer
a tool we use for complaints and logging eod's
a tool that helps send emails
the mibi, motor insurance bureau of ireland:
deal with claims from uninsured drivers
deal with claims from insured drivers
deals with claims between insurance companies
deal with windscreen claims for allianz
allianz regularly offer which of the following with no issues:
sd&p
class 1
class 2
class 3
my occupation is office worker and if i need business use and I carry goods or passengers i will need:
sd&p
comprehensive
class 2 use
class 1 use
When psubbing to a high value car, the car will need a tracker. what value do we need it from?
€100,000
€80,000
€25000
€125,000
I want to add a temporary additional driver who is 23 years old with an irish licence, what are the costs for 1 week of cover
its free
€50
€38
€10 a day
I want to add a temporary driver 30 years of age provisional licence for 2 weeks, how much?
free
€38
€76
€50
can you add a permanent additional vehicle to your insurance? I want to have 2 cars insured
yes
no it requires a 2nd car quotation - a new separate policy
no we dont allow customers to have more than 1 car with allianz
tick all that apply, a vulnerable customer is :
somebody on holidays who cannot pay their bill on time
Someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.
a natural person who has the capacity to make his or her own decisions but who, because of individual circumstances, may require assistance to do so
a person who has limited capacity to make his or her own decisions and who requires assistance to do so
click all that apply, a customer can register for myallianz by doing:
registering on the website
calling in, the agent will help
emailing us
whats the minimum requirement to consider for motor insurance
covering your own car
its not neccessary
cover for the third party injuries and damage
