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WorksheetsSoft Skills - Quick Test
Total questions: 7
Worksheet time: 4mins
Proficiency in a foreign language
Degree or Certificate
Typing Speed
Computer Troubleshooting
These are referred to:
Call Center Skills
Soft Skills
Hard Skills
Customer Service Skills
Non-Technical skills that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.
This defines:
Customer Service Skills
Hard Skills
Soft Skills
People Skills
Time Management
Conflict Resolution
Creative Thinking
Team Work
these refer to:
Hard Skills
Customer Service Skills
Soft Skills
People Skills
Soft Skills are transferable skills, they can be learned and used in many roles including our most common daily tasks.
True
False
"The ability to think outside the box to change a process in order to have better results."
This refers to:
Investigation
Critical Thinking
Research
Adaptability
Which of the following skills help strengthen our Adaptability?
Critical Thinking
Continuous Improvement
Problem Solving
All of them
Adaptable agents will learn new things, always take changes with a good attitude and seldom struggle in daily tasks.
False
True
