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WorksheetsStrand G Check
Total questions: 20
Worksheet time: 12mins
Once you complete a business credit check for a handset and continue after the referral, which options do you select on the next page?
sharer, data, 12m
no sharer, data 24m
no sharer, voice, 24m
sharer, voice, 12m
After selecting the correct no sharer option, and the correct plan and device, can you then go ahead and scan the IMEI and ICCID for your device and sim card?
Yes
No
How much is the 2GB Data Voice Sim, 24 month contract, on Business? (2 answers)
£5 per month inc VAT
£3PM ex VAT
£3PM inc VAT
£2.50PM ex VAT
What is the correct process for finding the IMEI for a Business Sim?
Retail Intranet - Guidance - Working in Retail - Store Requirements - Three Business
Support Retail - Three Business - Processing a Business Contract in Store
Quick Links - Business Sim - IMEI List
How much is the Unlimited Mobile Data Sim (MBB) on Business X-Sale?
£6 per month
£11 per month
£12 per month
£16 per month
How much is the Samsung Galaxy Tab A8 with 2GB Data on Consumer X-Sale?
£10 per month
£8 per month
£9 per month
£10 per month
How much is the Samsung Galaxy Tab A8 with 2GB Data on Business X-Sale?
£10 per month
£8 per month
£9 per month
£12 per month
As the X-Sale Tablets are cheaper on consumer, can you sell a Business Handset with Consumer Tablet, and give X-Sale price on both?
Yes
No
What are the requirements that need to be met to move a Sim Only Customer to a Handset, before their upgrade is due? (Assume never had a handset before) Select all that apply.
Must have completed minimum 90 Days on current Sim Plan.
Must me moving to same data tier or higher.
Must have been with 3 for at least 2 years.
Must have completed Sim to Handset Check.
What are the requirements that need to be met to move a Sim Only customer from a 12/24m sim, to a 24m sim?
Only after 90 Days from contract start date, as long as moving to higher data tariff than current plan.
Only after 90 days, no matter what plan they switch to.
Anytime during contract term, as long as they are moving to a higher data tariff than current plan.
Anytime, no matter what plan they switch to.
When can a consumer Sim Only customer switch to a Business plan? Select all that apply.
Can switch at any point during current contract.
Must be switching to Business plan with same tenure or longer.
Must be switching to a Business plan with the same or higher MRC. (inc Vat)
Can go from unlimited consumer to unlimited business, regardless of MRC.
When can a Consumer Handset customer switch to a Business plan, without paying a termination fee?
Last 90 days of their current plan.
Any point of their current contract.
If a consumer meets the requirements to switch early from Consumer Handset to Business, what are the requirements for the new plan? (Select all that apply)
Can switch to either Business Handset or Simo, as long as it is the same or longer tenure as current plan.
Must switch to a Business plan that is the same MRC or higher, inc VAT, regardless of tariff.
Can switch to any Business Unlimited Plan, regardless of MRC.
Can switch to any plan regardless or tariff or MRC.
If a customer has been with Three for less than 3 months, what proofs do you need for an add line high end handset?
Valid ID
SUI Verification
Valid ID + AVS Check
AVS Check
What constitutes valid ID? (Select all that apply.)
BRP (Residency Permit)
Drivers License
Passport (Any Nationality)
Any official document with DOB, Expiry Date and Full Name on the front.
Any official document with DOB, Expiry Date and Full Name on the front. (Except Romanian)
When does the sign off sheet need to be signed by a manager?
After the entire sale has been processed and put through RJ
After contracts have been printed, but before sale has been completed.
Before creating contracts on Sprint
Before loading up Customer Account
Do you still need an ID Sign Off Sheet even if you've done SUI Verification, and aren't taking a copy of Customer's ID?
Yes
No
Maybe
How do you find out which stores have a device that you're looking for in stock?
Support Retail - Search IBT - Store transfer
... Ask Management?
Retail Intranet - Guidance - Tools and Systems - Stock Tools - Stock Website - Click Link
Quick Links - Store to Store transfer
Where do you go to print out the Demands and Needs Assessor form? (DANA)
Retail Intranet - Tools and Systems - Forms
Support Retail - Search Insurance - Insurance forms
Support Retail - Search Demands and Needs - Retail Outage Process
Do you still need to complete a Demands and Needs form, even when you sell a handset without insurance?
No...? R u mad??
Seriously. no.
Yes. Obviously.
