WorksheetsUnit 11
Total questions: 57
Worksheet time: 2hrs 54mins
Identify three work goals and objectives that an organisation may have.
Budgetary Targets
Sales Target
Email accounts
Professional development Opportunities
Production Target
An example of a budgetary target could be...
Sell 200 units of sports shoes
Produce 5 new designs for a sports polo
Spend $1000 on advertising
Create a budget
KPI stands for
Key Performance Instinct
Key Performance Indicator
Knowledge Performance Indicator
Keith Perry Staff Code
KPI stands for
Key Performance Instinct
Key Performance Indicator
Knowledge Performance Indicator
Keith Perry Staff Code
All work goals and objectives should be ? in accordance with organisational requirements.
understood
negotiated
agreed upon
all of the above
What does the term ethical standards mean?
are set by businesses and are different for each one
are created by governing peak bodies in the industry
are set my society and are seen as the right thing to do as a human being.
are referring to someone's ethnicity
Select two of the tasks below that would be the most urgent to complete
Prepare and email the agenda for next week's staff meeting
Photocopy all OHS policies and procedures for an adult in three weeks
Photocopy documents for a staff induction tomorrow
Email all staff about a toilet that is out of order
Select two answers that list business technology
note pad with pen and paper
Sports equipment
internet, email and modems
photocopiers and printers
What are two reasons is it important to gain feedback about quality of service and products?
to ensure the best service is provided
to give customers something else to do
need to know what you are doing wrong so you can fix it
to tick a box on your Professional Development Plan
Factors that can affect a persons ability to achieve work objectives include....
Budget constraints, how many people are employed in the organisation
Budget constraints, competing work demands
home life, their family history
None of the above
Factors that can affect a persons ability to achieve work objectives include....
Budget constraints, how many people are employed in the organisation
Budget constraints, competing work demands
home life, their family history
None of the above
You have an event planned on the same day as a similar event. What are two factors that may impact this success of your event?
Environmental factors
Resource and materials available
someone being sick
there will be no issues
What are two reasons why you should monitor and adjust your own personal work performance?
you should only adjust this at the end of the year
so you can create new goals to work towards
allows you to critically reflect on your strengths and weaknesses
both b and c
Self assessment involves
completing a self assessment form
keeping a performance journal
having professional discussions with colleagues/supervisors
all of the above
Which is NOT a way to obtain formal feedback
meeting
survey
ask them casually
performance review
Informal feedback can NOT be obtained by
sending a letter requesting feedback
verbal complaints
having a casual chat
brief discussion
Informal feedback can NOT be obtained by
sending a letter requesting feedback
verbal complaints
having a casual chat
brief discussion
What are two possible signs of stress?
absence from work
constant happiness
regular exercise
conflict with others
Why is it important to undertake professional development?
increases your employability skills
learn new skills
helps the organisation improve their effectiveness, efficiency and overall outcomes
all of the above
You need to attend a CPR course to update your qualifications. What type of professional development would this be?
informal learning program
internal learning
formal learning program
all of the above
What is the difference between a business and a performance plan?
business plan is for the business to set goals and a performance plan is what they actually do/achieve
business plan set goals for individuals and a performance plan is for the business
business plan sets our goals and a direction for the business and a performance plan is goals to assess the performance of individuals
they are the same
What is the extranet?
links computers worldwide and content can be seen by anyone
a computer network that can only be accessed by those with access, eg an internal network for a company
a private network used by companies as a way to communicate private information.
the world wide web
What are the 4 main types of personal wellbeing?
social, spiritual, emotional, cultural
social, emotions, ethnicity, cultural
society, emotional, religion, cultural
social, religion, emotional, culture
An example of a budgetary target could be...
Sell 200 units of sports shoes
Produce 5 new designs for a sports polo
Spend $1000 on advertising
Create a budget
KPI stands for
Key Performance Instinct
Key Performance Indicator
Knowledge Performance Indicator
Keith Perry Staff Code
What does the term ethical standards mean?
are set by businesses and are different for each one
are created by governing peak bodies in the industry
are set my society and are seen as the right thing to do as a human being.
are referring to someone's ethnicity
Select two of the tasks below that would be the most urgent to complete
Prepare and email the agenda for next week's staff meeting
Photocopy all OHS policies and procedures for an adult in three weeks
Photocopy documents for a staff induction tomorrow
Email all staff about a toilet that is out of order
Select two answers that list business technology
note pad with pen and paper
Sports equipment
internet, email and modems
photocopiers and printers
Select two answers that list business technology
note pad with pen and paper
Sports equipment
internet, email and modems
photocopiers and printers
Which of the following is an example of an intangible good?
private investigation
book
pizza
computer
To manage our limited time, we must _________________ our goals to maximize the time we are given.
prioritize
visualize
imagine
meditate on
What are the 4 main types of personal wellbeing?
social, spiritual, emotional, cultural
social, emotions, ethnicity, cultural
society, emotional, religion, cultural
social, religion, emotional, culture
What is the difference between a business and a performance plan?
business plan is for the business to set goals and a performance plan is what they actually do/achieve
business plan set goals for individuals and a performance plan is for the business
business plan sets our goals and a direction for the business and a performance plan is goals to assess the performance of individuals
they are the same
Why is it important to undertake professional development?
increases your employability skills
learn new skills
helps the organisation improve their effectiveness, efficiency and overall outcomes
all of the above
Informal feedback can NOT be obtained by
sending a letter requesting feedback
verbal complaints
having a casual chat
brief discussion
Which is NOT a way to obtain formal feedback
meeting
survey
ask them casually
performance review
Self assessment involves
completing a self assessment form
keeping a performance journal
having professional discussions with colleagues/supervisors
all of the above
Self assessment involves
completing a self assessment form
keeping a performance journal
having professional discussions with colleagues/supervisors
all of the above
____ of the 20 fastest-growing occupations require a college bachelor’s degree or higher.
4
10
25
40
A worker is able to get and keep a job has good ____ skills?
employability
employers
career path
Why is self-discipline important?
It helps you to be more successful.
It makes people think highly of you.
It will make you famous.
It will make you rich.
Self Management means that:
you have some control over how long a task, project, or appointment takes.
you have control over what you commit yourself to by saying yes or no.
most of us have some control over how much time we sleep each night or when we wake up.
All the above.
Deadline related projects are URGENT/IMPORTANT:
True
False
Goal setting and self improvement is Not Urgent/Important
True
False
Strategic Planning is Not Urgent/Important
True
False
When you determine the order for dealing with a series of items, activities, or tasks according to their importance to a goal or value, you are __________.
planning
multitasking
procrastinating
prioritizing
What are you doing when you can do more than one thing at a time successfully?
Planning
Hurrying
Multitasking
Procrastinating
Prioritizing means:
listing one's talents
determining what is most important and what is not.
setting goals
studying hard
