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WorksheetsDB (G-270) WQ-2
Total questions: 60
Worksheet time: 15hrs 0mins
Security measures for transactions are the following except:
Do not apprehend a customer – leave this to the Security officers
Leave the cash register unattended for your safety
If you are suspicious, call the Security Department without alerting the customer ·
Identifying the training needs.
To open the register you will do all of the following except:
Get the key and cash float from the office.
Leave the cash drawer open.
Transfer the cash to the register.
Log on to the register by entering staff ID code.
To close the register at the end of the day you will do all of the following except:
Separate the cash float and count the cash and non-cash documents.
Keep the cash drawer close
Record the cash and non-cash documents on the reconciliation statement.
Print end of the day report.
The effect of organisation's guidelines, regulations and codes of practice are
Conducts services honestly and honourably
Compliance with laws and regulations
Better service quality when policies and procedures are followed
All of the above
Which storage method uses the letters of the alphabet to determine the order in which a record is filed?
Alphabetic storage method
Numeric storage method
Geographic storage method
Subject storage method
Which record method is used for financial transactions ?
Alphabetic record method
Numeric record method
Chronological record method
Subject record method
When dealing with cheques the sales assistant should have the customer print their ___________________ at the back of the cheque.
Address
Name and signature
Phone number
All of the above
The reason for keeping/saving records:
Detail tracking and planning
Legal compliance
Tax preparation (federal, state, and local)
All of the above
Which of the following is a record?
Trade Journals
Blank forms
Manuals
Correspondence
What is a physical record?
A paper based record only
Record of any information that need to be kept by a business that can be paper based or digital
A digital record only
User manuals, blank forms and Magazines
Which of the following are not examples of physical records
Staff Rota
Vaccination Records
Passports
Book
What is a staff role in conducting financial transactions?
Managing budgets.
Balancing the register
Reducing security risks.
Checking the float.
What is a staff mandate?
Job rotation.
A process to share authority.
A job description.
Authority to manage a process.
What are archival records?
Ongoing.
Current.
Historic.
Future.
What is a unique identifier?
A category.
A password.
A record creator.
An individual classification.
What is the main principle that determines the success or failure of a web site?
Page content.
Visual design.
Usability.
Imagery.
What webpage design feature should be used for large amounts of text?
Hyperlink.
Table
Frame
Form
What would be the impact of using CSS in website design?
Text can be inserted.
Styling code is not required on HTML pages.
Font styles cannot be changed.
Headings could be used on all HTML pages.
Who sets guidelines for online consumer protection?
ICANN.
OECD.
W3C.
ISP.
What is the main marketing mix element of an e-commerce website?
Price.
Product.
Place.
Promotion.
Why are procedures important when managing a business operation?
To support new opportunities.
To estimate potential growth
To change product portfolio.
To ensure staff work efficiently.
What must a business strategy include to support innovation?
Information on protecting copyright.
Details of products to develop.
Names of staff involved in design
Templates for new ideas.
What is an operations control system?
A sales development strategy.
A management process to run the business
A budget analysis document.
An innovation plan to improve technology.
What business system is used to manage customer service?
A customer management process.
A customer data management process.
A customer relationships management system.
A customer details management system.
What is a principle of a business risk assessment?
Provide a safe workplace
Be based on all information available.
Be independent of all other processes.
Provide continual re-evaluation.
What expense is included in an accruals accounting system but not in a cash accounting system?
Insurance.
Depreciation.
Stationery
Electricity.
What is shown in an income statement?
Creditors.
Equity.
Fixed assets.
Rent paid.
How does a business record the purchase of a machine on credit?
Debit machinery account. Credit suppliers account
Debit purchases account. Credit suppliers account.
Debit machinery account. Credit bank account.
Debit suppliers account. Credit machinery account.
When reconciling what will appear in the cash book but not on the bank statement?
Dishonored check.
Cash payment to petty cash.
Wages check to an employee.
Bank charges.
Why is the main reason why a business
would create a unique product line?
To increase profit
To ensure continuity.
To become a market leader.
To increase the market share.
What is product branding?
Product promotion.
Product pricing.
Product placing.
Product design.
What is an accountant's role in marketing?
To prepare financial reports.
To balance the business accounts.
To review expenditure on sales campaigns.
To pay sales staff.
What is the role of the Communications and Information Technology Commission?
To regulate TV
To regulate the press.
To regulate advertising.
To regulate the Internet.
Why are service levels important in the marketing mix?
To increase sales
To set targets.
To meet customer needs.
To improve quality standards.
Why is product range important in the marketing mix?
To have products at different prices.
To have products that will sell.
To have products that look appealing.
To have products that are good value.
What is a disadvantage of advertising in a local newspaper?
It is expensive.
It may appear unprofessional.
It will only reach a young readership.
It only covers a small geographical area.
What is the main disadvantage of using
a flyer in a mail drop?
It may get lost in the post.
It could be ignored.
It will be poor quality.
It is free to send.
What is a staff role in conducting financial transactions?
Managing budgets.
Balancing the register.
Checking the float.
Reducing security risks.
What supports the security of personal details in accounting software?
Virus protection
Employment law
Health and safety.
Locked office
Who has the decision making power in a centralized structure?
Purchasing managers.
Department managers
Human Resource managers.
Senior managers.
What is a financial control procedure?
Reducing staff workload.
Separating duties and funds.
Setting budgets and targets.
Providing staff training.
What is a procedure for obtaining informal customer feedback?
Issuing a questionnaire.
Completing performance reviews.
Recording customer comments.
Analyzing customer complaints.
Which is the correct test for establishing whether a statement is defamatory?
It lowers the reputation of the claimant in the minds of right-thinking people
It causes actual damage to a claimant’s character
It lowers the claimant’s expectations
It causes serious financial harm
There are two types of defamation, which of the following IS a type of defamation?
Freedom of Expression
Libel
Distress damage feasant
Conversion
_____ defines how job tasks are formally divided, grouped, and coordinated.
Organizational structure
work speacialization
Departmentalization
Organizational behavior
Organizational structure has six key elements. Which of the following is not one of these elements?
departmentalization
work specialization
formalization
authority
Work specialization is the same as _____.
a. departmentalization
b. division of labor
c. decentralization
d. job grouping
Which one of the following is not one of the primary ways to group jobs?
a. skill
b. customer
c. function
d. product
Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _____.
A. function
B. process
C. geography
D. product
