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WorksheetsRise Up Section 2.2 Part A Review
Total questions: 14
Worksheet time: 14mins
When making a great impression it is important to have a...
Be loud
Positive attitude
Not listen
Negative attitude
Which picture below shows a professional appearance of a retail worker?
Which image shows good body language?
What is an example of body language?
Speaking
Being nice
Communication
Eye contact
What is the first step of the selling process?
Assess customer's needs/wants
Make a connection with the customer
Personalize the service
Complete the sale
What is one way to build rapport with customer?
Ignore
Watch
Wait
Acknowledge
When handling multiple customers the first step you need to do is...
Ask for permission to help
Ignore them
Say thank you
Make them wait
Questions that cannot be answered with a yes or no...
Probing
Closed ended
Clarifying
Open ended
Questions that aim to get you a short yes/no answer...
Probing
Open ended
Clarifying
Closed ended
Means that you are hearing and understanding what a speaker is saying out loud...
Active listening
Speaking
Assessing
Communication
One way to personalize service to meet customer needs is ...
Professional image
Complete the sale
Nonverbal communication
Share product knowledge
Recommending additional products that "complement" a customer's purchase...
Active listening
Cross-selling
Upselling
Acknowledge
The act of highlighting an extra value or other products that might better satisfy a customer's needs...
Active listening
Cross-selling
Upselling
Acknowledge
One way to appeal to a customer's senese in relation to a product is..
Have them feel the fabric's texture
Talk to them about a product
Active listening
Good communication
