The radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.

Information provided by customers about their experience with a product or service.

A type of bar chart that illustrates a project schedule

The cost accountant advises the sales manager on which products have the highest margins, and so are the most valuable products to sell.

Delegating Process

Which of the following is a false statement regarding Management by objectives?

The management of the flow of goods and services, between businesses and locations, and includes the movement and storage of raw materials, of work-in-process inventory, and of finished goods as well as end-to-end order fulfillment from point of origin to point of consumption.

The company can improve customer service effectiveness by ____________ service associates to make on-the-spot decisions, rather than having every decision go through management.

It includes developing a structure for the people, positions, departments, and activities within the firm.

Means performing activities well for the least possible cost

Plans that encompass a particular operational area of the organization

The operation takes place according to pre-designed process flow like a manufacturing line operation; Little or almost no customer interaction

The three key elements of the theory revolve around group teams that socialize and motivate upward communication and dynamic leadership.

Establishes broad business objectives and general direction and it is a flexible plan that sets out general guidelines for a process or meeting an objective.

Examples of managers within a business who have this authority are the controller, engineering manager, production manager, and sales manager.

It deals with chalking out a future course of action & deciding in advance the most appropriate course of actions for achievement of pre-determined goals.

In modern history, the process of change from an agrarian and handicraft economy to one dominated by industry and machine manufacturing.

Official statements of what an organization says, and what it wants its various stakeholders to believe its goals are.

Similar to the unity of command in that each person communicates with the person above or below without skipping a link in the chain.

Steps of Organizing

A bureaucratic structure that takes a hierarchal formal structure, determining the authority and responsibility, showing division of work and formal communications.

A person can make decisions to employees from different department because of his or her specialization not as a direct manager.

Goals set by top managers flow down through the organization and become sub-goals for each organizational area.

What is the first step in setting goals?

When more than one person makes requests using the same time frame, employees are unable to determine what commands to follow.

Establishes broad business objectives and general direction and it is a flexible plan that sets out general guidelines for a process or meeting an objective.

It's when you give employees a certain degree of autonomy and responsibility for decision-making in their daily work.

Plans that apply to the entire organization and establish the organization’s overall goals.

Budgets, programmes and project reports are examples of this plans.

Over the next two years, increase your company's total revenue by 10%.

Which of the following is not the purpose of planning?

A staff safety specialist may have functional authority to insist that line managers follow standard safety procedures in their departments.

Unequal parity will result in ineffective supervision.

When a boss assigns tasks to his employees.

The flow of authority in an organization from one level of management to the next.

A person can make decisions to employees from the different departments because of his/her specialization, not as a direct manager.

Policies for hiring, employee interaction, reporting internal issues, and filing complaints with the HR department, among other things.

Decisions and plans that concern the more detailed implementation of the general strategy, usually with a medium-term impact on a company.

A system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.