WorksheetsUnit 22-375 new
Total questions: 26
Worksheet time: 13mins
What does the acronym SWOT stands for?
Strengths, Weaknesses, Obligations, Threats
Strengths, Weak points, Opportunities, Tastes
Strengths, Weaknesses, Opportunities, Threats
Strengths, Weaknesses, Opportunities, Time
Analysis of strengths and weaknesses are included in
external environment
market environment
internal environment
product environment
A SWOT analysis looks at?
The Internal Factors only
Both internal and external Factors
The external factors only
None of the above
Great customer service would be considered a
Strength
Weaknesses
Opportunity
Threat
Competitors must be :
Ignored
Well Analyzed
Worked On
Paid
Best way to understand the customer requirement is by getting
Customer feedback
Giving them incentives
Offering best prices
Information
Huwawi and Apple are competitors.
True
False
Lulus and Carrefour are not competitors.
True
False
Your analysis of competitors should include their prices, locations, and facilities.
True
False
Competitors should be analyzed concerning their
prices
locations
strengths and weaknesses
all of the available answers are correct
The most important way to maintain customer loyalty is
listen to customers' concerns
disregard customers choices
not care about customers
get as many customers as possible
Any form of communication a business or organization used to inform, remind, or persuade is called
Reminding
Promotion
Prosecution
Employment
Advertising is ___________________.
Paid, personal presentation of ideas, goods,or services
A marketing technique used when there is no other alternative to reach customers
A combination of print and digital images to create awareness
Paid, nonpersonal presentation of ideas, goods,or services
1. KPI is the abbreviation for
Key Performance Indicator
Keep People Informed
Key Process Improvement
Keep Plans Informative
KPI's are used to assess both current performance and
Procedures
Accounting
Improvements
Responsibilities
The most important people measurement is
Space requirement
Breadth of skills
Time keeping
Productivity
KPI's are best communicated
By e-mail
Visually
In a report
In a presentation
KPI's need to be
Updated regularly
Comprehensive
Outward looking
Maintained by management
A good way to communicate performance over time is to use a
Pie chart
Radar chart
Matrix
Trend chart/graph
Which one of these isn’t a KPI?
Number of sales
Level of wastage
Growth of workplace accidents
Rate of productivity growth
KPI's are best displayed in the
Personnel department
Accounts department
Reception area
Workplace
What does the "R" in SMART stand for?
Realistic- you must be able to accomplish the goal
Repeatable - you must be able to do the goal over and over again.
Responsible -a goal must allow you to take charge.
Respectful - a goal must allow you to be kind and polite.
What does the "M" in SMART stand for?
Mental - you have to be able to think about the goal.
Measurable - a goal must have some kind of number attached so you have a way to know if you are reaching the goal.
Memorable - a goal must be easily remembered
Maximum - there are no limits for goals
What does the "S" in SMART stand for?
Simple - a goal must be easy.
Smart- a goal must make sense.
Specific - a goal must be focused.
Sample - a goal must be typical.
What does the "T" in SMART stand for?
Time-bound - the goal must be reached within a specific length of time.
Thoughtful - a goal must take into account the feelings of others.
Transferable - a goal should be able to be shared with other people
Trust-worthy - a goal should be worthy
What does the "T" in SMART stand for?
Time-bound - the goal must be reached within a specific length of time.
Thoughtful - a goal must take into account the feelings of others.
Transferable - a goal should be able to be shared with other people
Trust-worthy - a goal should be worthy
