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Worksheets

Lakshmi hyundai

Total questions: 27

Worksheet time: 14mins

Name
Class
Date
1.

WHAT IS NPS ?

a)

Net Promoter score.

b)

Net Product Score

c)

Net Professional score

d)

Net Parameters score

2.

WHAT IS ACCESSORIES TO BE SOLD PER CAR ,AS WE FALL IN DAIMOND CRITERIA ?

a)

4500

b)

6000

c)

5000

d)

10000

3.

WHAT IS THE BEST CUSTOMER SATISFACTION SCORE ..

a)

1-7

b)

10

c)

7-9

d)

OPTION B

4.

WE GET OUR BEST SCORES FROM...

a)

PASSIVE CUSTOMER.

b)

DETRATOR CUSTOMERS

c)

PROMOTOR CUSTOMERS

d)

ALL OF THE ABOVE

5.

WHAT IS FULL FORM OF RUCC

a)

RATE US CUSTOMER CAMPAIGN

b)

RATE OUR CUSTOMER CARE

c)

RATE OUR CARING CUSTOMER

d)

NONE OF THE ABOVE

6.

AFTER THE NEW CAR IS DELIVERED ,WHAT IS THE 1ST SERVICE INTERVEL

a)

1 MONTH OR 1000 KM

b)

6 MONTHS OR 5000 KM

c)

2 MONTHS OR 1200 KM.

d)

ANY TIME WHEN PROBLEM COMES

7.

ON VIDEO CALL (vc) WHAT IS THE TARGET?

a)

80% ON BOOKING

b)

20 % ON ENQUIRY

c)

100% ON RETAIL CUSTOMERS

d)

100% ON TEST DRIVE.

8.

WHICH ARE FOLLOWING CATAGORIES MENTIONED IN HMM COMPOSTION ?

a)

CORE

b)

LIFESTYLE

c)

MOBILITY

d)

NONE THE ABOVE

9.

WHAT IS THE WONDER WARRENTY OPTION FOR SANTRO.

a)

5 YRS OR 40,000KM

b)

4 YRS OR 50,000KM

c)

3 YRS OR 1,00,000 KM

d)

ALL OF THE ABOVE

10.

WHAT IS THE TARGET ON EXTENDED WARRENTY

a)

80% ON BOOKING

b)

70 % ON GIVEN TARGET

c)

100% ON RETAIL CUSTOMERS

d)

100% ON TEST DRIVE.

11.

WHAT IS THE TARGET ON RUCC SCORE?

a)

100% ON BOOKING

b)

75 % ON ENQUIRY GENERATED

c)

75% ON RETAIL CUSTOMERS

d)

75% ON THE TARGET GIVEN.

12.

WHAT IS THE PRE SUBSCRIPTION PERIOD OF BLUE LINK ?

a)

3 YRS FROM DATE OF DELIEVERY

b)

5 YRS FROM DATE OF DELIEVERY

c)

ALL OF THE ABOVE

d)

NONE OF THE ABOVE

13.

BLUE LINK CAN BE SHARED WITH HOW MANY PERSON IN THE CAR VENUE ?

a)

1

b)

5

c)

4

d)

NONE OF THE ABOVE

14.

WHEN IT COMES TO CLICK TO BUY OPTION TO CUSTOMER,THESE ARE THE BENEFIT TO THE CUSTOMER

a)

NO NEED TO VISIT SHOWROOM

b)

PAYMENTS MADE VIA NET

c)

TEST DRIVE OF CAR.

d)

VISIBLE OF COLOUR AND VARIENT.

15.

WHAT IS THE INHOUSE FINANCE TARGET ?

a)

70% ON GIVEN TARGET.

b)

70 % ON ACHIEVED TARGET

c)

100 % ON BOOKING

d)

NONE OF THE ABOVE

16.

WHY IS GOOGLE RATING IMPORTANT ?

a)

RATING THE DEALER

b)

HELP US TO IMPROVE ON VARIOUS CATEGORIES.

c)

INCREASE THE SALE

d)

NONE OF THE ABOVE

17.

WHAT IS THE TARGET ON IN HOUSE INSURANCE ?

a)

90 % ON ENQUIRY TARGET

b)

90 % ON BOOKING TARGET

c)

90% ON TARGET GIVEN

d)

NONE OF THE ABOVE

18.

MENTION THE H PROMISE TARGET BELOW

a)

25% ON RETAIL TARGET

b)

25% ON GIVEN TARGET

c)

30% ON TARGET GIVEN

d)

NONE OF THE ABOVE

19.

WHAT IS THE FULL FORM OF SOT

a)

SHIELD OF TRUST

b)

SHORT OF TRUTH

c)

SPEEK OF TRUTH

d)

NONE OF THE ABOVE

20.

H GOAL IS IMPORTANT TO HMIL...

a)

TEST THE INDIVIDUAL.

b)

TEST THE MANPOWER.

c)

TO TRACK THE ACTIVE EMPLOYEES IN THE SALES DEPARTMENT.

d)

NONE OF THE ABOVE

21.

Santro as a Safety feature has ________ common.

a)

ABS Braking.

b)

ABS & EBD .

c)

ABS and EBD With BA

d)

Disc Brakes.

22.

ALCAZAR has Wheelbase of ________.

a)

2760

b)

2600

c)

2740

d)

2560

23.

When it comes to Tyre 195 / 55 R 16. 55 is ___.

a)

width of the tyre.

b)

55 percent of width of the tyre.

c)

mm

d)

Aspect Ratio

24.

Which feature gives Venue a Powerful Road Presence?

a)

width of the tyre.

b)

Aggressive Front chrome Grill.

c)

Wheel Air Curtain.

d)

Projected Front Fog Lamp.

25.

Four stroke engine cycle are?

a)

induction, compression, push, exhaust

b)

Intake, compression, power, exhaust.

c)

Intake,Power, Compression ,Exhaust

d)

intake,manifold,push,out

26.

Four stroke engine cycle are?

a)

induction, compression, push, exhaust

b)

Intake, compression, power, exhaust.

c)

Intake,Power, Compression ,Exhaust

d)

intake,manifold,push,out

27.

What is the turning radius of ALCAZAR ?

a)

5.6 m

b)

5.9 m

c)

6.5 m

d)

9.5 m