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WorksheetsKA 8 - Certifications and Overpayments
Total questions: 20
Worksheet time: 3600secs
Claimant states that they have not been able to certify for 6 weeks. You reopen their claim and tell them their next certification is 2 weeks away.
Claimant requests that you input the missing 6 weeks.
This is:
Impossible. After 9/4 nobody will be approved for anything more than 4 weeks old.
A backdating request
A late reporting request
A backpay request
How do you open up IBIS in two windows?
Just open up a second window and log in like normal
Open one in internet explorer and one in chrome
Go to file -> New Window and login as normal
Go to file -> New session and log in as normal
You can't have more than one IBIS window open at once
A claimant has not been able to certify for the past 6 weeks.
You should:
Reopen their claim and tell them their next certification date
Reopen their claim, tell them their certification date, and transfer to get the late reporting request added
Transfer to other.out
Tell them that their benefits must have run out
Does a claimant need a reason when requesting a backdate/late report?
Yes
No
Which of these can cause an overpayment?
(Select all that apply)
Adjudication issue
Changing the Date of Claim
Changing the Benefit Year Begin
Reporting wages when you certify
Changing the end date for a dependent
Which of these do we need to check when backdating and/or entering late certifications?
Adjudication issues screen
Bluezone (SIDI)
ECF
Payment History
Comment History
Where can we see the wages and base period for a claim?
Pseudo-Monetary Screen
Wage informaion screen
Base Period screen
We can only see this information while filing the claim
Monetary Determination screen
When can we move a date of claim forward?
Always
Only if the claimant hasn't filed any certifications
Only after the claimant requests it
Never
When is it ok to change certification answers on a paid certification?
Always
Only if the claimant made a mistake
As long as there isn't an ADJ denial
Never
How many weeks does this claim have left to collect? (CID 883949)
(a)
How many weeks does this claim have left? CID 5327813
(a)
Claimant has certified/been paid through week ending 9/25. They call on 10/8 stating they were unable to certify. CID 6784639
What can we do to help this claimant?
File a new claim for them
Reopen their claim
Put them on an extension
Make them 607b requalified
Nothing
Please see CID 3766662
Why was this 239 wage issue added?
Claimant wants their wages added/considered to possibly increase WBA
Claimant only has "PUA type" wages and therefore is not eligible
Claimant has a BPC New Hire issue and needs to be transferred to BPC.NH
Claimant failed to report their wages
Which steps are required for a backdate request of more than 4 weeks?
Give a reason for the request
Fill out the CSC form
Have the claimant send in the backdating questionnaire
Add a 500B issue
Transfer to Adjudication
How can we find details of a 500B issue?
We can't
Highlight the issue on the ADJ issues page and click "select"
I'm not allowed to do that - ask a SME to do it.
It's on the basic inquiry page
Ask the caller why it's there.
What is the proper resolution for a 500B (Fraud) issue?
Send in ID, SS Card and 3rd supporting document.
Escalate with the fraud ID submitted form
Send in ID and SS Card Escalate with the fraud ID submitted form
Send in ID, SS Card and 3rd supporting document.
Escalate with the CSC form
Send in ID and SS Card. Escalate with the CSC form
Send in ID, SS Card and 3rd supporting document.
Transfer to ADJ
What is the proper resolution for a 500B (Non Fraud) issue?
Send in ID, SS Card and 3rd supporting document.
Escalate with the fraud ID submitted form
Send in ID and SS Card Escalate with the fraud ID submitted form
Send in ID, SS Card and 3rd supporting document.
Escalate with the CSC form
Send in ID and SS Card. Escalate with the CSC form
Send in ID, SS Card and 3rd supporting document.
Transfer to ADJ
What is the proper resolution for a SOS Validation issue?
Send in ID, SS Card and 3rd supporting document.
Escalate with the fraud ID submitted form
Send in ID and SS Card Escalate with the fraud ID submitted form
Send in ID, SS Card and 3rd supporting document.
Escalate with the CSC form
Send in ID and SS Card. Escalate with the CSC form
Send in ID and SS Card
Transfer to ADJ
What is the best place to see if a claim has SOS validation issues?
Basic Inquiry
Claimant Online Access Page
Unblock/Reset Registration page
"Show Detail" section of Claimant information page
Claimant calls on 10/8/2021
Last certified 9/28/2021 - this is their "normal" day (Tuesday)
Went OWBA for weeks ending 9/25 and 10/2
Agent files an "additional" claim with Date of Claim 10/3/2021
What is the claimant's next certification date?
Tuesday Oct 12 (2 weeks after the last time they certified)
We don't know - they will need to await their finding letter.
Tuesday October 19
Friday, October 22 (2 weeks after the date of the call)
