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BPM Quiz

Total questions: 22

Worksheet time: 12mins

Name
Class
Date
1.

Employees who are task focused, but don’t see the purpose in the process. They are known as……………

a)

Purpose driven

b)

Data driven

c)

Goal driven

2.

According to Jim Cathcart the 2 greatest motivational factors are Responsibility & …………………

a)

Sense of worth

b)

Purpose

c)

Knowledge

3.

The 4 modes of performance are?

Victim, Spectator, Competitor and leader 

a)

True

b)

False

4.

A person who is low on awareness but high on performance is known as a 

a)

Competitor

b)

Leader

c)

Victim

d)

Spectator

5.

Delegation is the work a manager does to entrust Responsibility and …………………… and create Accountability for results.

a)

Motivate

b)

Grant authority

c)

Empower

6.

According to Bob Johnson which is the 2nd Step in delegation?

a)

Define performance standard

b)

Clearly define results

c)

Define rules & limits

7.

In 5 levels of delegation which Level is the following statement:

Collect Information, give me options and tell me which option will you choose

a)

Level 4

b)

Level 1

c)

Level 3

8.

Effective delegation is to follow up and follow (a)   . If you do not inspect what you expect, then don’t expect what you expect.

9.

People resist the ……………. caused by change

a)

Fear

b)

Differences

c)

Disruption

10.

In "Increasing Productivity Through Motivated People" the 3 types of Employees are:

a) Engaged b) Non- Engaged c) Disengaged 

a)

True

b)

False

11.

The major players in the change process model

a)Target b) c)Sponsor d)Advocate

(a)  

12.

The organization tendency to follow established patterns of behavior even in response to dramatic environmental shift is called

(a)  

13.

According to Dr. Jim Hennig the 3 states of changes are:

a)Present  b)Desired c) (a)  

14.

"Risk Avoidance is not what Transformational Leaders do" by

a)
Nido Qubein
b)
Mark Sanborn
c)
Jim Hennig
15.
The 3 stages of problem solving are : Emergent /Mature / Crisis
a)
true
b)
false
16.

Which of the following is a step to be an effective problem solver?

a)
Clear Vision
b)
Develop Alternative solutions
c)
Consistent Execution
17.
In stages of problem solving when a damage has just occurred it is known as
a)
Crisis Stage
b)
Mature Stage
c)
Emergent Stage
18.

The 4 enemies of decision making are:

a)Limited perspective b)Emotional Bias c) (a)    d)Time

19.
In the 3 models of decision making "follow your intuition and rely on skills" is :
a)
High risk/high Impact/ High urgency
b)
High risk/ Low Impact / High Urgency
c)
Low risk / Low Impact / Low Urgency
20.
When people are often overly attached to a routine because it is safe. What type of Bias is this?
a)
Time
b)
Emotional Bias
c)
Perspective Bias
21.
In 3 models of decision-making Low risk, high impact and low urgency is when –
a)
Follow on your Intuition and rely on your skills
b)
Implement a step-by-step process
c)
you delegate this decision and coach the individual or team to success
22.
….............. Is a combination of past experience and your personal values :
a)
Intuition
b)
Reasoning
c)
Personal values