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WorksheetsCSUCC TQM MIDTERM EXAM 2023_TEST II
Total questions: 17
Worksheet time: 51mins
Which does not belong to the group.
As to David Garvin Product Based Quality: ____________.
Quality is an individual matter and products that best satisfy their preferences are those with the highest quality.
Quality is viewed as a quantifiable or measurable characteristic or attribute.
Quality is determined objectively.
Although this approach has many benefits, it has limitation as well.
Which does not belong to the group.
Benefits of TQM: ____________.
Greater productivity
Greater customer loyalty
Higher prices
Market share failure
Which does not belong to the group.
TQM Foundation: ___________
Ethics
Trust
Integrity
Leadership
Which does not belong to the group.
In the Crosby’s 14-step methodology: __________
Quality Councils
Management Commitment
Performance Standards
Zero defects planning
Which does not belong to the group.
Kaizen approach consists of 5 founding elements: ___________
Teamwork
Standardize
Improved morale
Personal discipline
Which does not belong to the group.
Five (5) Steps of Kaizen concept: ___________
Shine
Sustain
Quality circles
Set in order
Which does not belong to the group.
Refers to the positive mindset for improvement of quality among frontline workers: ____________
Just in Time
Deming
Kaizen
Zero Control Quality
Which does not belong to the group.
According to David Garvin in Five Principal Approaches to define quality: ____________.
Product Based
User Based
Inferior Based
Value Based
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Walter Shewart: Grand Father of Quality Control;
Armand Feigenbaum: ____________________
Identify customers
Inform progress
Organizational commitment
Quality program never ends
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Mazaki Imai: ___________________________ ;
Shingo Shingeo : Single Minute Exchange of Dies (SMED)
Just in Time (JIT)
Kaizen
Recognition
Zero Quality Control (ZQC)
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
ROLEX: Switzerland ; Seiko: Japan ;
Patek Philippe SA: __________
U.S.A
Switzerland
United Kingdom
U.A.E
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Maranello, Italy: Ferrari LaFerrari ;
Tempodrom Berlin: Mercedes-Maybach Exeler ;
Rolls-Royce Boat Tail: _________________
Geneva, Switzerland
New York, U.S.A
West Sussex, England
Tokyo, Japan
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Apple: iPhone 13 Pro;
Samsung: Samsung S21 Ultra Gold Ox;
Falcon: ____________
Vertu Signature Cobra
Supernova iPhone 6 Pink Diamond
Diamond Crypto Smartphone
Goldstriker iPhone 3GS Supreme
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Atlantis Paradise Island: Bahamas;
Four Seasons Hotel Las Vegas: USA;
Burj Al Arab Jumeirah: __________.
Italy
Turkey
South Africa
U.E.A
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Samsung: Seoul;
Acer: Hsinchu;
HP: California;
Apple: ____________
California
Los Angeles
Mississippi
New York
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
Facebook, Inc: California ;
WhatsApp: _______________.
Mississippi
New York
Los Angeles
California
Analyze the following items consist of two-word pairs. Look at the first pair and decide how the two words relate to each other. Then select from the given choices the word that would best complete the second pair of words.
William Deming: Top Management’s Commitment;
Genichi Taguchi: _____________
Customer orientation-not producer orientation.
Instant feedback from consecutive quality checks and self-checks.
Good process carry good results.
Determine the main functions, side effects and loss modes.
