WorksheetsGroups Study Guide
Total questions: 78
Worksheet time: 2hrs 29mins
How many TC credits would a group leader receive with 35 rooms?
5
3
4
2
How long is a courtesy hold?
45 days
15 days
60 days
30 days
What is the total deposit amount for a 10 night cruise with 10 assigned balconies?
$7200
$6500
$8000
$9000
How many staterooms are needed for a group to qualify for the tour conductor credit?
12
7
8
10
Which tab is used to add additional inventory?
Multiple Category
Groups Review Maintenance
Name Entry
Inventory Summary
Group Leaders cannot make changes to an individual's reservation within the group.
True
False
What is the numeric command used to initiate (quote) a new group?
1
11
10
8
Which tab is used to look at staterooms held in the group?
Air Summary
Inventory Summary
Multiple Category
Group Review Maintenance
If a group falls below minimum, which of the following could happen?
The existing reservations stay in the groups environment and the group loses their group amenities.
The existing reservations stay in the groups environment and the cruise fare is changed to the prevailing rate.
The Group Leader has to pay for the left over staterooms.
Nothing. The reservations stay in the group environment and Royal Caribbean will honor the GAP.
We can make exceptions and honor the GAP on below minimum groups.
True
False
What is the numeric command used to look up existing reservations within a group?
10
8
11
1
If the Cruise Fare drops AFTER the final payment date, what options does the direct guest have available?
Royal Caribbean cannot honor the lower rate since it's past the final payment date.
Cancel the existing reservation with no penalty and rebook for the lower fare.
The direct guest can have the cruise fare honored or upgrade.
Upgrade if available.
60%
75%
90%
100%
How does a Group earn GAP?
All sailings will qualify for GAP.
8 staterooms must be booked with names and deposits to earn 4 gap points.
Revenue to make exceptions for sailings closed to Groups.
8 staterooms must be booked with names and deposit in the first 30 days to earn 4 gap points.
Which of the following is an Outside/Oceanview Stateroom?
5V
1N
3E
3B
Which ship(s) sail a 3 and 4 night Bahamas itinerary?
EX
FR
MA
ID
Which of the below statements is most accurate?
I must call RSS to look up availability for a High Occupancy Stateroom.
The 5th guest will not pay anything as long as they are under 1 year old.
The 5th guest in a High Occupancy Stateroom will pay the 3rd/4th guest rate.
The 5th guest in a High occupancy Stateroom will pay the 1st/2nd guest rate since they are listed on a separate reservation.
Which of the below questions is the most appropriate way to verify the need for an accessible stateroom?
"Do you really need this accessible stateroom?"
None of these are appropriate
"What disability do you have the requires the use of an accessible stateroom?"
"Do you have a mobility disability or other disability that requires the use of the accessible features that are provided in the stateroom?"
Using the screenshot below, how many 4B staterooms are available for new bookings?
1
2
7
3
Using the screenshot below, how many seats are waitlisted for 8:00 pm dining?
8
2
0
16
Using the screenshot below, how many category 2N rooms are available to reserve within this group?
1
4
2
0
According to the screenshot, the deposit due date is ________ and the final payment date is ________.
3/6/20 and 4/5/20
2/22/20 and 4/5/20
2/22/20 and 3/6/20
According to the screenshot below, the 2D category is closed to groups.
True
False
What is required for a guest to reserve a room that is closed to groups?
We can add any room into Groups as long as they are in their courtesy hold period.
We can book the room with names.
We can book the room with names and deposits.
We cannot add any rooms closed to Groups.
Using the screenshot below, how many rooms have been booked?
28
10
12
16
Answer the following questions based on the screenshot:
How many rooms are held in this group?
(a)
Promotions and/or discounts can affect the amount of TC Credit.
True
False
Answer the following questions based on the screenshot:
How many rooms have been held WITH NAMES?
(a)
Answer the following questions based on the screenshot:
How many rooms are left in this group's inventory?
(a)
A Group Leader holds 8 category 4N rooms at $550 per person with a 30 day courtesy hold. One week later, the Group Leader calls back to add 8 more category 4N rooms. The category 4N rooms are now $625 per person. Which of the following is true?
We compromise and the group now has 16 rooms at $587.50 per person.
The group has 16 rooms at $550 per person.
The group has 16 rooms at $625 per person.
The group now has 8 rooms at $550 per person and 8 rooms at $625 per person.
What option is used to edit gratuities (after they are initially added to the group)?
Functions
Dining Availability
Gift Box
Supplement Package Review
What does a guest need to provide to qualify for a military discount if they are honorably discharged?
DD214 or DD256
Current Uniform
Military ID
What is the minimum number of guests needed to reserve any type of high occupancy stateroom (not including suites)?
6
3
4
5
For guests with sleep apnea, what accommodations are provided when you type DSRQ in the code field and BRG CPAP in the comment field?
A sharps container and medical refrigerator
All of these are correct
They'll be confirmed for an early dining time
Distilled water and an extension cord
Select all answers that apply. What screens needs to be updated after making any changes to Group Inventory?
Dining
Inventory Summary
Multiple Category
Air Summary
If a guest cancels within 100% penalty, any pre-paid gratuities must be removed and refunded manually prior to cancellation.
True
False
What is the largest size table a Group Leader can request when filling out the dining table request form?
12
6
10
8
Choose the correct answer(s). In what situation can we NOT offer Group Travel Protection?
All bookings qualify for travel protection.
If a guest calls AFTER final payment to make a new reservation.
New York Residents
Bookings made in Canadian currency.
Payments applied on a booking show up in the Cabin Price area immediately.
True
False
What qualification is required for a guest to receive the early booking bonus?
All bookings must be created 6 months or greater from the cruise to receive the early booking bonus.
All bookings must be created 6 months or greater from the cruise, and have the standard group rate.
All bookings that are created 6 months or less from the cruise, and have the standard rate.
All bookings will qualify for the early booking bonus with names and deposits.
If the sail date on a booking is after 9/30/22.
True or False: If a guest calls in outside final payment date to cancel their booking and they have a non-refundable deposit, the deposit will be held as penalty.
True
False
With Group Travel Protection, benefits are activated once it has been added to the reservation.
True
False
If a guest cancels within 100% penalty, all taxes are kept by Royal Caribbean.
True
False
Incentive Sales handles groups where the company/organization is paying for all travelers and planning group functions.
True
False
Which of the following is true?
Tour Conductor credit can be discussed by anyone in the group.
Final payment on a short cruise (3-5 nights) is 60 DTS in the Groups environment.
The Group Leader cannot make changes to existing reservations within the group.
If we are transferring a booking that was created in fit to a group, the group must meet the minimum requirement of 8 staterooms to order to be transferred.
If a group is formed within 30 DTS, when are payments due?
Full payment is due immediately
As soon as the Group Leader can call back
Within 30 days
Within a week
Student Groups (SUM) require which of the following?
One 21 year old in each stateroom and a $100 refundable security deposit.
Notarized letter from a parent/legal guardian.
A room directly across the hall from an adult, PPGR, and a signed waiver.
$100 refundable security deposit, one 21 year old in each stateroom, PPGR, and a signed waiver.
Select all applicable answer(s). Which of the following is true regarding the Tour Conductor Credit?
The group receives 1 credit based on every 8 staterooms booked in the group.
The credit amount is based on the category in which the Group Leader has reserved.
The Tour Conductor credit is based on double occupancy and is paid on the cruise fares only and excludes government fees, taxes, and NCCFs.
The credit is based on the most popular category booked in the group.
Select the code you would find in the service history that indicates the refund is back in the guest's bank account.
OVP AUTH
OVP REQ
OVP POST
DSB PST
Select all answer(s) that apply. Which of the following payments are applied to the Group Level?
Restaurant buy outs
Deposits for new bookings
Group Shore excursions
All payments are left on the Group Level.
Direct guest Anna made a reservation on the RCCL website but would like to transfer ownership of her booking to her travel agent. It has been less than 60 days since she booked and it is before the final payment date. She has also paid the minimum deposit. What is the correct procedure?
The agency must submit written authorization on company letterhead to Sales Administration for processing.
Anna must fill out the electronic Travel Agency Transfer Form found on the RCCL consumer website and submit it to the Administration department for processing.
Anna and the Travel partner must both submit written authorization to Sales Administration for processing.
Ownership cannot be transferred from a direct guest to a Travel Partner.
Air2Sea can be booked up to ___________ days prior to sailing.
10
1
4
90
In Groups, it is acceptable to use TBA for an unknown guest name (as pictured).
True
False
When quoting pricing for a guest, we must check both promotional rates in FIT and any Standard Group rates to ensure that the guest is receiving the best pricing and promotions.
True
False
The tour conductor credit is determined by the average cruise fare of the 1st and 2nd guest in each stateroom booked within a group. Tour conductor credits are paid on the cruise fare including taxes and fees.
True
False
Based on the screenshot, what day did the guest make a payment of $135.64?
The guest made a payment, but not for $135.64.
11/27/2019
There is no way to tell.
11/28/2019
How close to a sailing can a guest book a shore excursion in ASR?
4 DTS (not including day of sailing)
7 DTS (not including the day of sailing)
Up until the departure date
1 or 2 DTS (not including day of sailing)
What place holder do we use if we do not know the guest's full name and date of birth?
TBA TBA, 01/01/1900
Empty Spot, 01/01/1900
TBA TBA, 01/01/1905
Empty Spot, 01/01/1905
Who has ownership of this reservation?
Royal Caribbean website
A Travel Partner (Agency)
There's no way to tell from this screenshot
Consumer Outreach
You are able to book standard promotions for a guest with empty spot as a place holder for all passenger names.
True
False
For a triple or quad stateroom, you need to cancel the 3/4 guest first before you cancel the booking if it's outside of the final payment date.
True
False
We only hold penalty for 3/4 guests in (a) penalty.
What must match when transferring a booking from FIT to a group?
guest name
booking number
agency phone number
Direct Guest Jill booked an 8D balcony. Two days later she called in to add her 2-year old baby Marie into her room because her room can accommodate a crib. How would we price out the third guest for the room?
Offer her a different room and go over the prevailing rate.
Advise her that we don't charge for 2 year old Ana and add her to the booking.
We would compare the standard rate of adding a 3rd guest to the existing cost of guest 1 and 2 vs the prevailing promotional /group rate.
None of the reasons above are correct.
What is the 2 letter remark code to indicate that a booking is non-refundable?
(a)
What is the name of the KD article in which you can find information about waiving change fees?
Changes to Cruise Taxes & Fees and/or NCCF
Cancellation Fee Guidelines - All Brands
Changing Ship / Sail Date on a Reservation
Name Changes - QMS Policy
What is the name of the KD article in which you can find information about Cruise With Confidence?
Coronavirus(COVID-19) Information - All Brands
RCI Empowerment & De-escalations
Cancellation Fee Guidelines - All Brands
What is Cruise with Confidence?
Where a guest can cancel up to 72 hours before the sail date to get a 100% FCC - for sail dates up until 9/30/22
Where a guest can cancel up to 48 hours before the sail date to get a 100% refund - for sail dates up until 9/30/22
Where a guest can cancel up to 48 hours before the sail date to get a 100% FCC - for sail dates up until 4/31/23
Where a guest can cancel up to 48 hours before the sail date to get a 100% FCC - for sail dates up until 9/30/22
What date does a booking have to be booked by in order to take advantage of Cruise with Confidence?
12/31/21
3/31/22
9/30/22
5/31/22
To action any of the empowerment privilege's, what date does the sail date have to be on or before?
09/30/22
12/31/22
4/31/22
4/30/23
What 2 systems do we use to book cruise planner items for guests?
Siebel
ASR
IBT or My Royal Cruise
KD
Cruising Power
When you are verifying/recapping a sailing, you must check the itinerary to see if (a) is a port of call and if so, mention it and a branded feature. (CO Groups Agent)
What does DTS stand for?
(a)
When you are moving funds around, what piece of information should you be writing down to make sure you are using the correct funds?
Card number
Group number
Transaction number
Booking number
The final payment for sailings through _____ have adjusted to 30 DTS.
March 2022
May 2022
December 2022
July 2022
What is the deposit for a booking wanting to join a group on a 9 night sailing for 4 people in one room?
$500
$1000
$400
$1800
Before making a name change on a booking, what must you check for on the booking first?
that the booking is paid in full
the price
what card was used to pay the deposit
if there are FCC's applied
What are the current required documents needed to sail for an US adult over 12 departing before 5/31/22?
1. Passport or birth certificate + ID
1. Passport or birth certificate + ID
2. Vaccination card
3. Negative PCR or antigen test
1. Passport or birth certificate + ID
2. Vaccination card
