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SALES MANAGEMENT

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

to look after its sales force, while marketing management

is concerned about the implementation of product planning, price, promotion,

distribution to the target market and other marketing activities.

a)

Sales Management

b)

Marketing Management

2.

Businesses live by ____ something.

a)

buying

b)

selling

c)

organizing

d)

negotiating

3.

It is one of the oldest and profitable

professions.

a)

teaching

b)

selling

c)

artistry

d)

trading

4.

Sales management use these formulas to compute their gains.

a)

Gross Sales – Cost of Sales = Gross Margin

Gross Margin – Expense = Net Profit

b)

Gross Sales + Cost of Sales = Gross Margin

Gross Margin – Expense = Net Profit

c)

Gross Sales – Cost of Sales = Gross Margin

Gross Margin + Expense = Net Profit

5.

Here are the other samples Sales Management Objectives: except

a)

Retain and capture market share

b)

Perform the selling job effectively

c)

Maintain customer relation

d)

Assessing of the performance.

6.

It is the process of managing sales people.

a)

Marketing management

b)

Sales Management

c)

Financial Management

d)

Managing Crew

7.

He/ She has the full responsibility of planning and executing the

overall goals and objectives of the sales department.

a)

Marketing Manager

b)

Sales Manager

c)

Manager

d)

Supervisor

e)

S

8.

the major task of the

person who is selling the product or service is to persuade the target buyer and

give the buyer the solution in his/her current problem.

a)

team selling

b)

Tech selling

c)

online selling

d)

personal selling

9.

___ build trust

a)

customer

b)

endorser

c)

trust

d)

seller

10.

is a two-way communication between the seller and

the buyer, this includes individual behavior.

a)

online selling

b)

Person-to-person selling

c)

team selling

d)

telemarketing

11.

A sales person stands as a

a)

agent

b)

seller

c)

consultant

d)

endorser

12.

when answering questions with your

customer, never say the phrase,

a)

I don't care

b)

I don't know

c)

I get it

d)

I don't get it

13.

Here are some advantages of having personal selling as part of your

promotional tool: except

a)

Having the ability to close a deal

b)

Quick response because of the two-way communication

c)

Being precise, immediate action, and having good relationship with your

customer

d)

The planning of the compensation and incentive of the sales people.

14.

____ are highly trained professionals regarding

product knowledge, industry information, and selling skills.

a)

sales people

b)

promotional seller

c)

selling personnel

d)

marketer

15.

Is the strategy that uses more of talking like radio, television, etc.

a)

COMMUNICATION STRATEGIES

b)

PERSUASION STRATEGIES

c)

NEGOTIATION STRATEGIES

16.

On this strategy the sales person is now becoming the consultant of

the potential customer as he is now trying to solve the problem of the

target customer by analyzing the situation and providing the target

customer with the best option.

a)

COMMUNICATION STRATEGY

b)

PERSUASION STRATEGY

c)

NEGOTIATION STRATEGY

17.

This where the sales person proves the benefits of the product and

ultimately overcomes the objections of the potential customer.

a)

COMMUNICATION STRATEGY

b)

PERSUASION STRATEGY

c)

NEGOTIATION STRATEGY

18.

this is now widely used because of the

borderless characteristic of this approach where you can sell to anyone

that you can reach using the internet.

a)

TEAM SELLING

b)

SELLING THROUGH THE INTERNET 

c)

TELEMARKIETING

19.

this uses more of the outbound calls to sell products to

the current or new customers.

a)

TEAM SELLING

b)

SELLING THROUGH THE NET

c)

TELEMARKETING

20.

it is a work of a team to sell an item,

product, or service and not just by one person.

a)

TEAM SELLING

b)

SELLING THROUGH THE NET

c)

TELEMARKETING

21.

Are sales people inside the company and not looking for outside

customers they just receive order inside the office.

a)

INSIDE ORDER TAKER

b)

ORDER GETTERS

c)

TECHNICAL SUPPORT

d)

DELIVERY SALES PEOPLE

22.

These are people show provides support in the retail and wholesale

process, they also give advice on how and where to display the

products, how to implement the sales promotion, check the stock

level and communicate with the store manager.

a)

TECHNICAL SUPPORT

b)

ORDER GETTERS

c)

MERCHANDISER

d)

MARKETER

23.

They are the back-up of the frontline salespeople; they are the

counter of the order getters inside the office. They are the one who

provides vital information that can be used by the order getters.

a)

TECHNICAL SUPPORT

b)

ORDER GETTERS

c)

MERCHANDISER

d)

OUTSIDE ORDER TAKERS

24.

Every sales person should remember that selling is an

a)

EXCHANGE PROCESS

b)

CONTINOUS PROCESS

c)

EVOLUTION OF BUSINESS

d)

O

25.

It is a different from the process of marketing.

a)

Sales management

b)

Marketing

c)

Selling

d)

Buying