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WorksheetsContacts
Total questions: 10
Worksheet time: 5mins
Which of the following are scenarios of the contacts queue?
Adding , editing and deleting a contact
Blocking and unblocking a contact
Resync contacts
All of the above
If a user is unable to find a contact it is possible that ...
User needs glasses
We should send how to block a contact macro
Contact is not saved in the address book
If user reports he/she only see numbers instead of contact´s names is because..
User forgot to add the name of the contact in whatsapp
User needs to resync contacts
User did not input international code
True or false: we are able to find and restore lost contacts if we did a local back up
True
False
Which of the following are true?
Contacts appear in alphabetical order
Different names with same number are shown separately
You can see a profile picture of your contacts if they added you previously
All of the above
If the user wants to remove a blocked contact. How we should proceed?
Deleting a contact
About blocked contacts
Intended
When changing the phone number we can notify our contacts
True
False
We can add a contact by scanning a QR code
True
False
If a person wants to chat with another without adding that person to its address book. What answer you should send.
How to chat without adding a contact
Intended
Out of our scope
RCR
Whatsapp requires users to grant permissions to their contacts
True
False
