WorksheetsPeak Season 2021
Total questions: 15
Worksheet time: 44mins
If a customer orders four products during the Single's Day Campaign, how much is the total campaign discount that they'll get?
11%
22%
33%
44%
All orders placed during the Single's Day promotion will have a free Jewelry Box + Mirror added on their order.
TRUE
FALSE
During the Black Friday Campaign, items purchased at 30% off and 50% off are tagged as "Final Sale" in which markets? (Choose all that apply)
AMERICAS
APAC
EU
INDIA
MEA (Except for Turkey)
Korean customers may return their orders within how many days from the delivery date if they ordered on November 26? (Please only enter the NUMBER of days for your answer)
(a)
Due to local restrictions, the highest offered discount amount in Indonesia is only 30%
TRUE
FALSE
Can customers get free gift-wrapping during the Black Friday campaign?
YES
NO
How much is the discount percentage for products on Black Friday's FLASH SALE?
10%
20%
30%
50%
A customer ordered 4 Iconic Motion watches (10,500 PHP each) during the Holiday Campaign. When they received the order, one of the watches was not working. After raising the issue with CS, the customer opted to get a refund instead of a replacement. How much will the customer's refund be?
10,500 Php
5,250 Php
19,950 Php
0 Php
All orders placed during the Holiday Campaign will have free red ribbon gift-wrapping.
TRUE
FALSE
Which markets have an Extended Return Period?
APAC
AMERICAS
EUROPE
MEA
INDIA
If a customer recieves a watch with a stopped movement, which of the following steps will you do? (Choose all that apply)
Inform the customer that it's only a battery issue and that they should have the battery replaced.
Ask the customer to set the time of the watch and wait for their confirmation.
Process a manual return and process a replacement or refund, depending on the customer's decision.
Advise the customer to visit a nearby DW-owned store to have the watch checked if it is more convenient for them.
Ask for pictures of the front and back of the watch and assign the case to a Warranty Expert.
Which of the following is the correct format for the CS order comment in Magento or OC?
Order Number - Reason for CS Order - Ticket ID - Signature
Order Number - Reason for CS Order - Signature
Order Number - CS Order Number - Reason for CS Order
Ticket ID - Order Number - Signature
Australia cancellations and address update requests must be assigned to Joe or Jahn during the peak season.
TRUE
FALSE
Which markets have the Single's Day Campaign?
(Choose all that apply)
HMT
SEA
ANZ
JP
KR
What are you most excited or worried about during the peak season?
