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WorksheetsRefreshment Quiz
Total questions: 20
Worksheet time: 20mins
Business (Fantasy Store) gave the star 15 orders on yesterday pickup, but only 12 orders were updated on the system, so we should check with
The hub which picked the orders
Delivery experience team to check with the star
investigation team
Sorting Facility
Business (Fantasy Store) reaches us at 4:30 PM and said the star did not come to collect his orders till now, although he created pickup order successfully
Ask the business for the receipt
Create a ticket to the hub to investigate
Create a ticket to deliver experience team
Confirmed with the business that the star will come within SLA
The Business asks to change his (Email & phone number)
so you should...........
Send a ticket to Tech Team
Edit it from your side
Educate him, and inform him he can change it from his dashboard
Send a ticket to commercial payment
We can deliver orders to Sharm El-sheikh within..........
3-5 Working days
48 Working hours
We do not deliver to South Sinai yet
Bosta picks up and delivers light bulky orders from......
Cairo, Giza & Alex
Cairo & Delta
Delta & Canal
All covered zones
The orders above 25 Kilos are called..........
Light bulky
Heavy Bulky
Parcel
Business (Bmm Bmm) wants his API code, we need to .......
Send a ticket to the hub leader
Send the account to the Team leader
Send ticket to Commercial payment
Business ( Bmm Bmm) wants to recieve his material order on his red sea address, it will be delivered within.........
24 Working hours
3-5 Working days
48 Working hours
Business ( Bmm Bmm) started work with us last week, and he wants 300 flyers of all sizes because he used the welcome package ........
Create the order on Bosta shop
Ask him to call the onboarding team
Ask him to call sales team
Inform him the maximum quantity is 200 flyers per day
Business (Rengo) price plan is (1-B), his money transfer day should be .......
Every Monday
Sunday & Monday
Wednesday
Sunday & Tuesday & Thursday
E-commerce customer reached us through chat and asked for cancelling his CRP order, we should .........
Send ticket to the hub to cancel this order
Cancel the order from the admin dashboard
Ask him to call us on 19043 from his number
Ask him to send email to us
E-commerce customer reached us through chat and asked for cancelling his CRP order, we should .........
Send ticket to the hub to cancel this order
Cancel the order from the admin dashboard
Ask him to call us on 19043 from his number
Ask him to get back to the seller
We picked up order (2040603) on 1 Nov, we can reschedule it till .......
8 Nov
9 Nov
7 Nov
10 Nov
The consignee asked for changing his address from Dokki to be at Mohandseen, so the order will be delivered within ......
24 hours
48 Hours
Tell him we can not change the address
Ask him to get back to seller
Order (3040201) received exception from 1 hour, and the business wants to change COD to be 150 EGP, We will.....
Update COD and inform the hub
Till the business to update COD from his dashboard
Ask the business to reach us after 24 hours
Send ticket to the hub to take approval
Business (Rengo) said he delivered order (302506) in small flyer, but it was charged as white bag, so we will check with.......
Investigation team
Commercial payment
The hub
Delivery experience team
Business ( Koky Shop) created CRP order since 1 hour ago to collect it from Sohag, the hub will dispatch it within .........
48 Working hours
24 Working hours
3-5 Working days
Business ( Koky Shop) said that the 3rd trial on order (504305) was fake, so we will ........
(Choose all correct answers)
Create a ticket to the hub to restart the order
Create a ticket to the investigation team
Create a ticket to delivery experience team
Create a ticket to commercial payment team
The company (Koky Shop) started shipping with us last week, checked its returns yesterday after the courier left and found one of the orders damaged.
We will .......
Create a ticket to the hub to check this case
Create a ticket to the investigation team
Reject the investigation
Create a ticket to deliver experience team
Order (2030505) was updated on the system on 2 Oct as returned to origin, but the business reached us on 20 Oct and confirmed that he did not receive anything
We will .......
Create a ticket to the hub to check this case
Create a ticket to the investigation team
Reject the investigation
Create a ticket to deliver experience team
