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WorksheetsLife at Best Buy
Total questions: 20
Worksheet time: 11mins
If a customer calls you about her package being lost from his/her door, what can you offer them?
Go to the store and buy a new one
Offer to send a new one
Offer to send a new one or process a refund
Ask support to see what I can do
A customer calls you about a Gift Card promised to her for a damage in her property after a delivery. You can see the GC created, but it was never sent. How you can help the customer?
Ask for approval and sent her a new GC
Transfer the call to another department
Reissue the GC
Modify the created GC to be sent as soon as possible
This box is called a Breeze...
(a)
Where is Best Buy corporate located?
Shepherdsville, Kentucky
Chino, California
Minneapolis, Minnesota
Richfield, Minnesota
A customer placed an order two days ago. The status is order acknowledged. He wants to cancel it. What you can do?
Process the refund with an allowance
Dispatch the case for the order to be cancelled
Advised the customer to wait for the item to arrive, then return it
Issue a gift card for the inconvenience
A customer received a message about her item being available for shipping in two weeks, due to availability issues. He wants the item TODAY!!!...who can sent the item today?
You, creating a new order
A store manager, placing a new order
A corporate supervisor
Nobody
What is tendering apps?
A tool to process payments
A tool to handle credit card information
A tool to process refunds
I don't know
A customer calls you about not receiving a 10% off for her first purchase with her new Best Buy credit card. What you should do?
Give the customer the 10% with an allowance
Sent the customer a GC for the 10%
Transfer the call to My BestBuy
Transfer the call to Citibank
After how many days a process for abandonment of the job can begin, for not showing up to work?
10 days
5 days
3 days
6 days
You're dealing with a difficult case. You don't know the answer. There is no mentor for support. Coach on duty is on a meeting. What you would do?
A customer calls you about her order being cancelled. She wants to know why. You got the order open in OMA. What you can do?
Check in Express Lane if the item is not available
Open the item in OMA to see the status
Use the History section in OMA
Tell the customer that the order was cancelled and a new one has to be placed
A customer picked up a laptop in the store, but is not turning on. He calls you for sending a new one. What you can do?
Sent a replacement
Place a new order for the customer
Refer the customer to the store
Sent a replacement and a call tag for returning the defective laptop
A customer purchased $1000 in Gift Cards for a scammer, then he got $0 balance in the GCs. What EDI you can check for assistance?
What is the difference between VTO and OT?
A customer tells you about not receiving his refund from a month ago. What should be the first step on this case?
Find the refund in Breeze
Find the refund in OMA
Gather information from the customer for the refund
Ask a question in STC
A customer supposed to receive a Gift Card from a returned item for $1500. He claimed that he never got it. What can you do to check the GC status?
Look for the GC in previous funds
Advise the customer to check his email
Ask the customer for the order number
Dispatch to GC Cancel/reissue
A customer purchased a Nintendo gift card in the store. Two days later, he wants to return it, and calls you for information. What you can say to the customer?
Sent a return label for getting the gift card back
Issue a refund for the gift card
Refer the customer to the Returns and Exchange policy
Advise the customer to go to the store
A nice customer calls you for helping her to place a new order with a price match. When you ask for the credit card number, she tells you that she have a Visa debit card. What you can do?
Tell the customer that we only receive credit cards
It doesn't matter
Transfer the call to Sales
Advise the customer to place the order in the website
A customer got a package delayed by Fedex due to truck, plane and ship problems. Best Buy sent the item on time. There is a delay of 10 days and the customer is demanding compensation. What you can do?
Issue a compensation GC
Issue a 10% off as an allowance
Not our problem
Offer empathy, explain the cx that is not our problem
A temporary freeze on the customer card to make sure he/she got enough funds to pay for the purchase is called...
(a)
