People who engage in ________ take advantage of opportunities to create new products or services, or change existing ones

Annabel operates a local hardware store that she inherited from her parents. When she took over, she updated the point-of-sale equipment and installed a customer database. Annabel is a(n) ________

Rob is a CPA who works out of an office in his home. His business is named "Friendly Accounting Services." Eventually Rob would like to grow his business to include partners and bookkeepers. We would classify Rob as ________.

Brandon is examining the state of the economy, the regulatory situation, social trends, and the

local labor supply. This would indicate Brandon is ________.

Belinda has found a business opportunity she believes will be successful, but there are already a couple companies in that market. To be successful, Belinda will need to ________.

If Camden wants his new business to be a good corporate citizen, he should

Arthur Fry thought his glue was a failure because it didn't stick permanently, but when applied to small squares of paper, it became the popular Post-It ® note. Arthur Fry took advantage of ________.

"Put a motor on a bicycle? You must be crazy!" Yet that is exactly what William Harley and

Walter Davidson did. These two founders of the best-known American motorcycle company saw

opportunity in ________.

In the days before sterile adhesives, bandages were tied onto the patient. Next came adhesive

tape with small squares of gauze attached, but making these in the doctors' office was tedious

and time consuming. Finally Earle Dickson invented the Band-Aid for his wife, who needed a

bandage she could apply to herself for small kitchen burns. Dickson saw ________.

Before Henry Ford and Frederick W. Taylor collaborated, automobiles were built by craftsmen, one at a time. After the establishment of the assembly line, Ford was able to produce automobiles faster than his competitors. but with equivalent quality. and sell them for a fraction

of the cost. Ford saw opportunity in ________.

Recognizing the increase in birth rates since 1946, and disliking the task of changing his grandchildren's diapers, Victor Mills began developing a disposable diaper. Pampers were introduced to consumers in 1961. Mills saw opportunity in ________.

Decades ago only former military personnel and hoodlums sported tattoos. Today tattoos are considered an art form, giving rise to a plethora of tattoo shops. These body artists have taken

advantage of changes in ________.

In 1938 Dr. Roy Plunkett discovered that a certain material became very slippery when frozen, and PTFE was invented. Under the brand Teflon, PTFE coatings were applied to a wide variety of items from spacecraft to frying pans. DuPont was able to capitalize on ________.

Dharma is examining her financial position, the market for her proposed new product, the types of ownership available to her, and the tax laws for her area to determine whether she should go forward with her new business. Dharma is conducting a ________

Before launching his new venture, Doyle is studying the potential competitors for his new product. He will want to find an answer to which one of the following questions?

Emily is calculating her annual revenues, balance sheets, and breakeven points so she can write the ________ section of her business plan

Farrah has created a computer-generated mockup of her new product for inclusion in the

________ section of her business plan.

Fallon wants total control over the decisions related to his business but is concerned that should the business fail, his personal assets are at risk. Fallon has chosen the ________ form of ownership

Gaston knows he cannot be physically present at his new restaurant every hour it is open, so he has decided to share management responsibility and profits equally with two others. Gaston has formed a ________.

Geneva needs additional capital to launch her business but does not want to share management responsibility with partners. Neither does she want to pay the high taxes often assessed on businesses. Her best option may be a(n) ________.

Hortense and a few of her family members want to launch a new venture but don't want to place their personal assets at risk. For this privilege they are willing to incur the higher taxes associated with the ________ form of organization.

Hobart is at the point in his new venture that he needs to hire more people. He comes to you

for advice on the type of candidate he should seek. You tell him, "________.

Ignacio knows he cannot pay what the "big boys" pay, so he decides instead to emphasize the ________ his company offers.

As her business grew and competitors entered the market, Inez knew she had to step up her game. What had worked well when the company was brand new no longer enabled her company to meet its goals. Inez realizes she must become a(n) ________ if her company is to continue to grow and prosper.

"There is absolutely no reason why I, the founder of this enterprise, should be making the choice of floor cleaner. The housekeepers know what works and what doesn't. Let them choose." So said Juan, owner of Miller's Office Cleaning. Juan's comment indicates he believes in

________.

Juanita gathers her employees to solicit their opinions regarding big issues facing the young business. After considering their input, Juanita makes the final decision. Juanita is engaging in ________.

Karl and his top managers set goals for the organization, then each department sets supporting goals with their employees, who then set their personal performance goals. These non-managerial employees are allowed to pursue their goals, within certain guidelines, using their best judgement, knowledge, and skills. These employees are ________.

Sam Walton knew exactly how he wanted his business to operate. He saw WalMart as the cost leader in the discount department store industry. He took every opportunity to emphasize his corporate goals to his employees and became literally a cheerleader at store meetings. We would consider Sam Walton to be a(n) ________ leader

Karlee, a production worker, is working on a project with employees from accounting, purchasing, engineering, and customer service. Karlee is part of a ________ team

Lucien has just received an offer from a major retailer wanting to carry his products. But Lucien doesn't have enough production capacity to keep up with their demand. A question common to entrepreneurs in his situation is "________

Lucille's venture is finally taking off. To make sure the business grows as she would like, Lucille should consider ________.

When Michele had only three employees, she performed most of the records-keeping tasks herself and kept a general idea of finances in her head. Now that her business has expanded, she is having money problems. What should Michele do?

Michael has a sense that his business isn't doing as well as it should but he isn't sure what to for to confirm his suspicions. Which one of the following could be a signal that the business is in trouble?

Ned has built his entrepreneurial venture into a successful business. Part of his original plan was to build the business then sell it to another company that could take it to the next level of success. In other words, Ned intends to ________ his business.

Nadine is ready to retire after many years building her business. Another entrepreneur has indicated an interest in buying it so Nadine must set a selling price. Which one of the methods below should she use?

The creation of ATMs in the 1960s paved the way for today's online banking. According to Peter Drucker, the creation of ATMs is an example of which potential source of opportunity?

The Elm City Market Board has been described as taking a broader view of the business (e.g., approving budgets, reporting on the status of the store, etc.) and staying out of the detailed day-to-day operations. This is most likely

an example of ________.

As the organizational structure of Elm City Market is described in the video, it could best be labeled as a(n) ________ structure.

The market environment of the Elm City Market is not simple and stable, but rather complex and slightly uncertain. Which of the following would be an ineffective structure for Elm City Market?

Regni states that Elm City Market lacks a national headquarters with a huge support staff of IT, finance, and marketing specialists, so local Elm City Market managers and staff take on all those responsibilities themselves. Elm City Market is definitely NOT a(n) ________.

Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?

Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing, purchasing, and accounting. This describes a_____________

A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon ________.

Jolene owns her own marketing design consulting business. There are only five employees, so the organization has a flat hierarchy, and Jolene retains full authority. Jolene's company would best be described as a ________ structure.

An automobile manufacturer has four distinct business units - one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on this, it can be assumed that the company has a ________ structure.

When new employees join the company, HR specialist Angelica gives them a brief tour of the facility and then spends several hours introducing them to the company's history, goals, and philosophies and providing them with an overview of HR policies. What term best describes Angelica's activities?

When he joined the accounting department, Mark spent two weeks learning the payroll system in the organization. He then was assigned to the accounts department for a few weeks, and finally to the accounts receivable department so he would have a solid base of knowledge in all of the accounting functions in the company. What term best describes Mark's activities?

As a sales associate at a luxury auto dealership, Andre receives a base salary each month, but he also receives commission based on the number of vehicles he sells and a percentage of the net profit on the vehicles sold. This is an example of ________.

When the interviewer cannot budge on the starting pay, Shiloe gave several examples of other items you might ask for. Which of the following is NOT one of the examples Shiloe provided?

Assume you are interviewing for a job. The offer is $35 per hour, but you want $40 per hour. Which of the following would Shiloe say is an inappropriate statement to request the higher pay?

Darma, a 56-year-old female, believes she has a cause of action against her employer because she is being paid less than a male worker who performs the same work. Which law or ruling is most applicable to this scenario?

Aleena's mother is seriously ill in another state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this scenario?

LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this scenario?

The ________ for a human resources manager indicates that the individual must have a minimum of 5 years of experience in human resources, experience supervising and managing a professional staff, a bachelor's degree in human resources or management, proficiency in organizational development, and familiarity with HRIS and Microsoft Office.

One of the selection tools for firefighters is to be able to drag a 175-pound dummy for a distance of 100 feet. What type of selection tool does this represent?

Schurman's description of the teams—consisting of members from a cross section of the Herman Miller organization—shows the importance of ________.

Mark Schurman, Corporate Communications Director at Herman Miller, describes a team designed as a cross section of the organization to allow the right resources to be together in a specific time and place to work together to succeed at whatever that ambition is. This also illustrates what the chapter refers to as a ________ team.

If Herman Miller organized smaller teams that are "tasked to solve specific issues" on their own, these teams would be ________ teams.

By assigning people at Herman Miller to teams whose leaders are not necessarily higher in rank, Tony Cortese, Herman Miller's Senior Vice President of People, believes that employees achieve both the ________ and ________ needed to solve their problems effectively, which the chapter also describes as two important characteristics of effective teams.

Caitlyn has been a member of the annual auction committee for the humane shelter, but the auction has ended and the team is disbanding, at least until next year. This illustrates the ________ stage of group development.

The college formed a group of faculty members, current and former students, area employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates

for students. This group is an example of a(n) ________.

Leslie burst into her manager's office and complained, "I just can't work with Ciera! She's rude and opinionated, and I'm sick of her complaining about how much work she has to do." This is an example of ________ conflict.

Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the group's attention from the task at hand. It would appear that Jason has a(n) ________ view of conflict.

Jacquie and her colleague disagreed about how to approach a project. Finally, Jacquie said, "I give up, we'll do it your way." Jacquie's approach illustrates a(n) ________ conflict management technique.

Kurt Workman, a Digital Communications Manager at CH2MHill, explains that the company uses ________ to perform the important function of communicating ________ to employees who work "in the field."

Because of the off-site locations of many of the CH2MHill employees, the company relies heavily on ________ to make sure that everyone has the correct information, which is one of the effective methods of overcoming communication barriers mentioned in the chapter.