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WorksheetsFT Online Assessment US 101
Total questions: 25
Worksheet time: 21mins
Teleperformance DNA is based on:
Welcome, Rapport, Listening, Resolve, Amaze
Welcome, Listen, Respond, Engage, Amaze
Welcome, Listen, Engage, Resolve, Amaze
True or False: Every employee entering the production floor must have the following:
- A Teleperformance picture badge that belongs to that individual, hanging around their neck.
- All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.
True
False
True or False: Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.
True
False
What is the state of Sacramento?
Kings
Colorado
California
Texas
How many states are there in USA?
50
54
52
What are the components of a NATURAL RESPONSE? (Answer all that applies)
Be Positive
Empathy
Acknowledgement Statement
Reassurance/Assurance
TEX Branding
Americans value time. For them, time is money. Based on our discussion, what American value is this?
Equality
Self-Reliance
Speed
True or False: The Debit System in USA allows people to purchase big ticket items and pay it later on.
True
False
What are the Top 3/common credit card associations used by the banks in the US?
Visa
American Express
Chase
Mastercard
Bankard
Which statement regarding Post Paid Services is considered true?
No contracts needed as service is linked directly to a load balance
Billed monthly or in set time frames
No applications for service need to be filled out in many cases
Bills are not generated or tracked
What holiday is celebrated on every 4th of July?
Martin Luther King
Independence Day
Thanksgiving
A culture is a way of life of a group of people.
True
False
True or False – Information Security Personable Identifiable Information includes any information that can be used to identify an individual such as Name, Phone Number, Address, Identification Numbers like Drivers ID, and Credit Card numbers.
True
False
TEX Branding Pitch should be long and impactful.
True
False
Someone steals your identity and uses it for their own personal gain.
Credit Theft
Identity Theft
Fraud
Which state has almost the same land area as the Philippines?
Arizona
Rhode Island
California
New York
What word will be formed if you are to combine the abbreviation of Colorado and Maine?
COMA
CLAM
COME
What time (Philippine Time) should you call your friend in Seattle, Washington if you are to greet them Happy New Year on New year’s Eve.
4PM of Jan 1
3PM of Jan 1
4PM of Dec 30
3PM of Dec 30
What are the 3 major credit bureaus in the US?
Equifax
Equirian
Transunion
Experian
Transfax
What are the 2 types of billing method in the U.S.?
Bill Current
Bill in Advance
Bill Arrears
What are the 2 Smartphone Operating Systems our customers use?
IOS
Mac OS
Android
Linux
What is the unit measurement of Frequency?
db
Hg
Hz
Proration is calculated as (One Month Charge / 30 Days) x (No. of Days used)
True
False
A benefit is an attribute, a function, or a characteristic of an object while a feature is a profit gained or an advantage.
True
False
What’s the first step to overcoming an objection?
Identify the need
Identify the benefit
Identify the reason for objection
