WorksheetsDay 4 (NEW plan)
Total questions: 12
Worksheet time: 6mins
1. New supscription can apply throught …
Call center (111)
Sore
Store & call center
2. if customer is 60 years old or more he will be eligible to door to door Contracting
True
False
3. Call center agent Should educate him if he will use ADSL,VDSL & FTTH technology ?
TRUE
False
4. You should inform the customer after he finishes his main quota the speed will be downgraded to 256 Kbps
TRUE
False
5. if the expected speed less than the start speed you should inform the customer with expected speed
TRUE
False
6. the ultra Speed is up to …..
30
70
100
7. Family filter service means …....
هي خدمة لمساعدة الأباء والأمهات على حماية أبناءهم وأطفالهم من المحتوى الغير لائق
عند اتصال اى كمبيوتر بشبكة الانترنت يكون له رقم على الشبكة ثابت ويسمى IP Static
8. Option pack is available for new subscription
TRUE
False
9. We have 2 types of corporate deal?
TRUE
False
10. Customer can transfer from Orange to We Through …?
Store only
Fax only
111
111,store,Fax or mail
11. in case there is any issue through any order activity and sloved the SLA will be …?
48 hours
48 hours from same activity
48 hours from next activity
12. if customer need to take any action or change data no need to make any verification with him ?
TRUE
FALSE
