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WorksheetsDiagnóstico
Total questions: 35
Worksheet time: 22mins
(a) is the process of acquiring, deploying, and
retaining a workforce of sufficient quantity and quality
to create positive impacts on the organization’s
effectiveness.
The client is the legal employer of our team members, we only support them in HR-related issues
False
True
The following are some of the activities that we conduct as a staffing agency, except
Recruitment
Payroll
Audit
Worker comp (injuries/covid follow-up)
Check in all the boxes below describing activities you will do as a recruiter...
Recruiting
Sourcing
Calculate payroll
Screening
Document verification
As a staffing agency we make money by
Entering as many people as we can in the database
Calling as many people as we can (calls, lpms, vm full)
Posting jobs in social media to get as many leads as possible
Sending people to work and producing as many hours as possible
This is the process of document verification conducted by Homeland Security and it is requested for temp-to-hire positions
(a)
We must pay particular attention and prioritize the orders that are
Overstaffed
Fully staffed
Understaffed
Closed
The team members applying to this type of position must go trough a document verification process and they could become permanent employees of the client after some months depending on their performance
Temporary jobs
Permanent jobs
Temp-to-hire jobs
Seasonal jobs
_____ is the theoretical or practical understanding of a
subject.
Knowledge
Skills
Abilities
Other
_____ are the proficiencies developed through training or
experience.
Knowledge
Skills
Abilities
Other
_____ are the qualities of being able to do something. Most
people would say the differentiator is whether the thing in
question was learned or innate.
Knowledge
Skills
Abilities
Others
According to the Person/Job Match Model, a recruiter must match the next elements (select 2 options only)
KSAO & motivation
Requirements & rewards
KSAO & background
Requirements & obligations
(a) involves determining moral principles and guidelines for the
acceptable practice of staffing
All of the following are commandments for ethical staffing, except...
Represent the organization's interests
Know and follow the law
Follow instructions no matter what
Follow staffing policies and procedures
All of the following are commandments for ethical staffing, except...
Report any incident you might notice
Ask for advice
Shape effective practice with research results.
Our team members are always right
The _____ (EEOC) provides guidance on coverage and responsibility requirements for staffing firms and their client organization.
Equal Employment Opportunity Commission
Equal Employment Opportunity Congress
Equal Employers Opportunity Commision
Equal Employers Opportunity Congress
According to the EEOC, the client must treat the temporary employees in a nondiscriminatory manner; if the firm knows this is not happening, it must...
laid off the employee immediately
take any corrective actions within its control
sue the client for discriminating its employees
transfer the employee to another agency
The conditions of employment are mandatory for the employer based on
All the other options are correct
the employment notice
our words in the phone call
our comments in Avionté
The employer MUST inform the employee that his/her assignment has been ended...
1 week in advance
2 weeks in advance
At any time before the start time
1 month in advance
If we add a team member to an order but he/she is not accepted upon arrival and our agency (and the recruiter) is to blame, the team member...
does not have any right to be paid
can claim a 4-hours payment
can sue our agency for false information
can resign without prior notification
Sandunga Company informed us our TM Juan Perez MUST NOT go back to work starting tomorrow. When we call him, we will let him know that...
he has been fired and he is free to look for another job
he has been laid off and cannot get another job with us
his assignment was ended but we can offer him a new one
he was kicked out and he must restart his application from scratch to get a new assignment
It is important to add comments in Avionte for ANYTHING we say or hear on the phone because (more than 1 correct answer)...
All the information there could have legal effects
All the information there backs our work
We see a history of all the activities related to a team member
My report of activities during my shift comes from Avionte
This law protects our Team members from race or nationality-related discrimination
Title VII of the Civil Rights Acts (1964, 1978, 1991)
Age Discrimination in Employment Act (1967)
Americans With Disabilities Act (1990, 2008)
Genetic Information Nondiscrimination Act (2008)
This law protects our Team members with Down Syndrome from discrimination
Title VII of the Civil Rights Acts (1964, 1978, 1991)
Age Discrimination in Employment Act (1967)
Americans With Disabilities Act (1990, 2008)
Genetic Information Nondiscrimination Act (2008)
Which of the following posts on Facebook would be illegal? (more than 1 correct answer)
PSI is looking for men from 20-52 yo to work ASAP
Are you a Mexican immigrant looking for new opportunities in America? Call us!
General labor positions available in Bolingbrook, $14/hour!!!
WEDERTEC is hiring! Apply with us now and get more than $15/hour
According to our private information policies you must never... (2 options)
Disclose information about a TM to another person on the phone
Ask for sensitive information on the phone (wages or gender, for example)
Ask for the work history of the team member
Ask for the educational background of the team member
What phrases we can never say on the phone?
You have been fired of...
We don't have jobs available
What is the name of the last company you worked for?
How much are you willing to accept to earn for this job?
This document helps us to look for any felony that the team member might have committed...
Background check
Federal W4
WOTC
Primary Enrollment Questionnaire
A team member smoke a joint today, therefore we cannot send them to work tomorrow...
False
True
It depends on the job
A team member smoke a joint yesterday, we cannot schedule him an appointment at the office to complete his application process
True
False
My main activity as a full-desk specialist is _____ to _____
call people / put to work as many people as possible
call people / generate hours
recruiting / generate hours
recruiting / put to work as many people as possible
While explaining a job offer to a TM, I make a mistake and I said that the pay rate was $14.50 but the real pay rate is $14.25. What could be the outcome if I don't fix this before the TM shows up at work? (multiple answers)
The TM will fill a complaint and will be paid $14.50
I will receive a written warning with scalating consequences
Other TMs could know it and fill a complaint for a different payment
It will happen nothing if I write I offered $14.25 in avionte
I receive a call from someone with a motor disability. I should...
Offer whatever job I have available because we're all equal
Complete their application and schedule an HR appointment
Explain we're not specialized in that kind of jobs and refer them to another agency
Send an email to all my clients to check who can receive them
I offered a job and the TM accepted it. The information I gave is correct but the order suddenly dropped and it's not available anymore. The TM recruited never knows it and shows up to work the next day, what could be the outcome? (multiple answers)
They will fill a complaint and get a 4-hour payment
I will receive a written warning
Nothing if I write in the database that they were aware even if they were not
None of these options are correct
A 7-months pregnant woman called asking for a job that requires lifting up to 50 lbs on a regular basis. I could...
Ask her to think on her baby and take another job
Tell her that the order dropped and offer something else
Tell her that job does not take pregnant women for safety reasons
None of the these options are correct
