WorksheetsCowleys Pest Services
Total questions: 25
Worksheet time: 54mins
What is the cost for a One Time Service for Mice?
Can a NB (New Business) Service Sold be Scheduled with a cash/check payment At Time of Service
Yes They can Pay the Tech at Time of Service
No They cannot
Only if a Credit Card is still put on File for the Service Can they pay at Time of Service
For Cowleys Pest Services if a customer calls having a problem with Bats in their home- what is the protocol for fielding this call?
(a)
What Specialty Services does Cowleys offer?
Who do Inspections for Commercial New Business get scheduled on?
Who are the Owners of Cowleys Pest Services?
What is the protocol for how to handle a NB (New Business) call requesting pricing for Attic Insulation?
For Cowleys Pest Services- What is the protocol for a customer calling in requesting a Christmas Light Installation for their home?
Can Services for Stinkbugs be Sold Over the Phone?
Yes, this is covered in the HPC
No, it is priced by Inspection Only
The cost of a Termite Inspection if a customer calls in seeing a swarm of Termites is (a)
The cost of a WDIR Inspection is (a)
How Often Does Cowleys go out to Monitor the Termite Baiting System?
Quarterly
Monthly
Annually
Twice a Year
The cost Per Application for Tick/Mosquito Treatments
for a 1/2 Acre Size Property is (a)
What is the Protocol for when a customer is calling to CANCEL their Appointment?
What is the Protocol for a NB (New Business) Customer Calling with Roaches?
Sell Any of The HPC Ongoing Programs
Schedule an Inspection
Message Relay to Office VIA ADD CALL to Provide Pricing
For A Residential Customer's Inspection for Overwintering Pests who's schedule do we view when scheduling _____ _____
(a)
A Residential Customer's NB (New Business) One Time Service who's schedule do we view when scheduling (a)
The Earliest Morning Time Range can we offer when scheduling is (a)
What is the protocol for Residential Customer with the HPC Program located in Ocean County requesting interior treatment for ants?
Schedule Callback on Dave W or Andrew
Collect Days/Times of availability and Message Relay with ADD CALL
Collect Days/Times of availability and Slack to Cowleys to Call Customer Back
Confirm Day/Time with Customer and Message Relay Via ADD CALL
What is the Service Code to use in Pestpac when scheduling a One Time Service for Mice?
(a)
What is the Service Code to use in Pestpac when scheduling a One Time Service For Crickets?
(a)
If a Current Residential Customer calls in at 7pm requesting immediate service tonight for a squirrel that fell through the chimney- Is there an additional cost for the service? If so, what is the fee?
Avid Exchange calls in with a payment for Customer Raven Gill, 9 Bayne Lane in Lawrence. NJ what is the protocol for how to field this call for billing? Explain.
What type of Discount can be give for a NB (New Business) One Time Service for Roaches
$50 Off
$25 Off
$75 Off
None
What type of Discount can be give for a NB (New Business) One Time Service for Carpenter Ants
$50 Off
$25 Off
$75 Off
None
