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WorksheetsFront Office Prelim Quiz
Total questions: 60
Worksheet time: 31mins
Interconnected Room is
Two rooms adjacent to each other having an interconnecting door
Two rooms adjacent to each other having an interconnecting wardrobe
Two rooms adjacent to each other having an interconnecting window
Two rooms adjacent to each other having an interconnecting floor
The following are Bathroom Amenities EXCEPT
Facial soap
shower gel
Shower cap
Laundry bag
A bed designed to accommodate two person.
Double bed
Single room
A bed that is convertible to a sofa that when unfolded will form a full-size bed for one to two persons depending on the width
Sofa bed
Baby cot
A room that has either three single beds or one double bed and one single bed assigned to three persons
Triple room
Twin room
What is the alternative word for accreditation
Quality
Medical school
Students
Education
the person who parks the cars in a hotel is......
the doorman
the valet
the concierge
the front desk clerk
hand towel, blanket, hand lotion, bar
What does this sign mean ('vacancies')?
no rooms available
rooms available
rooms for free
reservation required
It's usually at 12 o'clock (when staying at a hotel)
check-in time
breakfast
check-out time
booking
Hotel facilities (2 answers)
Check-in
Check-out
Toy boy
Back boy
Bell boy
Red boy
We are ______ and have no vacancies for the upcoming weekend.
Fully booked
free
have a sale
Booking confirmation
service provided to hotel guests.
manager
room service
book
action taken by the guest before arriving at the hotel.
room
tip
reservation
laundry
What's this place?
the kitchen
the dining room
the reception
the bar
Can I have fresh towels, please? Who will you ask it?
the manager
bellboy
roomservice
the waiter
What is this?
Cushion
Towels
Bed sheets
Blankets
What is this?
Blankets
Towels
Pillow
Cushions
What is this?
Shower
Bath
Bath robe
Shower cap
What is this?
Towels
Conditioner
Shampoo
Sanitizer
What is this?
Baby bed
Crib
Double bed
Marriage bed
What is this?
Shower hat
Bathroom hat
Bath cap
Shower cap
What is this?
Shower
Bath
Bathroom
Shawer
Handles everything related to selling sleeping rooms and interacting with guests.
front office
bell hop
door attendant
engineers
The front office operation is headed up by the:
Front Desk Manager
Front Office Manager
Front Office Supervisor
Front Office Supervisor
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
__________________ is a section of Front of the house.
Cleaner
Reception
Reservation
Telephone Operator
stationary, postcard, pen and laundry beg
The above statement refers to ________________________.
book shop
items on loan
room features
guestroom amenities
In a large, full-service resort property, the front office manager reports to the _____________.
Director of Sales & Marketing
Executive housekeeper
General Manager
Rooms Division Manager
Which of the following section does not operate under Front Office?
Reception
Cashiering
Laundry
Concierge
The main responsibilities of the front desk agents are ____.
account settlement and telecommunications
guest check-in and checkout
guest security and wake-up calls
reservations and guest security
Auditing in front office is done by-
KST Staff
Receptionist
Bar Tender
Front Office Cashier
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
How can you as FOA, project a feeling of hospitality during guest check-in processes?
Making eye contact, give a warm smile, offer assistance with the luggage, inquire about guest travel experiences or weather.
No eye contact and warm smile.
Looking angry at the guest.
Fasten the check-in processes so that you can continue playing computer games.
What are the important guest detail that need to be jot down in the registration form?
Guest's favorite food.
Guest correct name, contact number, method of payment, room rate, departure date, room type.
Guest's siblings name and their contact number.
Guest hobby and interest during free time.
2. The supervisor of the bell staff
Reception
concierge
cashier
bell captain
1. A person who provides an endless array of information on entertainment,
sports, amusements, transportation, tours, church services, and baby-sitting in a particular
city or town
Reception
concierge
cashier
bell captain
3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical
equipment
amenities
brownouts
chain
credit
11. guests who request a room rental without having made a reservation
stayovers:
sales associate
sales associate
walk-in guests
15. the person who handles incoming and outgoing calls, locates registered
guests and management staff, deals with emergency communication, and assists the
desk clerk and cashier when necessary
surcharge rates
working supervisor
room revenues
telephone operator
1. What are the functions of Front Office Manager?
Effectively supervise employees (training), equipment (PMS), inventory (rooms to be sold), budgeted finances and sales opportunities.
Effectively supervise employees (training) and equipment (PMS) only.
Effectively supervise inventory (rooms to be sold), budgeted finances and sales opportunities only.
Ineffectively supervise employees (training), equipment (PMS), inventory (rooms to be sold) and sales opportunities.
What are the examples of interaction/ communication between Front Office and Housekeeping department?
Relay messages to marketing and sales and meet information requests of guests for meetings, seminars, and banquets.
Receive housekeeping room status from each other, report potential house count to each other and relay guest requests for amenities and supplies to housekeeping.
Reporting predicted house counts to food and beverage and processing requests for paid-outs from food and beverage personnel.
Alert for people who don’t belong in the lobby and impel front office staff to report inconsistencies with the security department.
2. Example of interaction and communication between Front Office and Sales & Marketing are:
Relay guest requests for amenities and supplies to housekeeping.
Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.
Reporting predicted house counts to food and beverage.
Prepare daily announcement board and marquee for banquet department.
Conducting staff orientation and trainings are the responsibilities of
Food & Beverage Department
Security Department
Human Resource Department
Sales and Marketing Department
Hotels can be divided into the following, EXCEPT?
Commercial
Resort
Tourist
Villager
Which one of the following is most important in a receptionist, to ensure good personal presentation?
Clothes that are colorful
Clothes that are neat and clean
Fashionable jewelries
Shoes that are fashionable
