WorksheetsLUX DAY 7
Total questions: 10
Worksheet time: 5mins
Which department should we contact for the following issues ?
- Customer is querying a refund.
-Item in Return Refunded but the customer has not received the money back after 10 working days
- Item has status Return Accepted for longer than 48 hours
- Order has status Cancelled and has been Settled in Advance
OF
CC OPS
CC MANAGEMENT
WAREHOUSE
Which department should we contact if customer is requesting their store credit be converted to a card refund ?
Warehouse
OPS Team
OF
CC Management
Which department should we contact if JIT order has arrived at the local hub more than 48 hours ago but order hasn't released yet?
CC OPS
Warehouse
Online Fraud
DC4 Operations
Which department should we contact for the following scenarios?
- The JIT from DC4 is yet to be sent.
- No JIT has been assigned ( order is older than 48 hours )
- The JIT is stuck/delayed in customs
Warehouse
Online Fraud
CC Ops
DC4 operations
Which department should we contact if the issues are regarding Transit / Customer delay or queries , DDP failures , estimated delivery dates , recalls, redirections , redeliveries , return shipment queries and exception case collections ?
CC TEAM
SHIPPING
ONLINE FRAUD
DC4 Operations
Which department should we contact for premier delivery status , inquiry and Private Courier?
Shipping
Warehouse
Premier
DC4 operations
Which of the following department should we reach out for faulty returns/repairs ?
Warehouse
Online Fraud
CC Ops
Shipping
We can contact _________ for premier delivery status for NAP London Customer.
For EIP personal shopping inquiry for NAP international we can reach out to
Which department should we reach out to for replacement concerns ?
CC Management
Warehouse
PREMIER
Online Fraud
