Font size
Worksheetssituation Based Judgement
Total questions: 10
Worksheet time: 5mins
You’ve been assigned a major project and are halfway through when you realize that you’ve made a mistake that requires you to go back to the beginning to fix it. How do you handle that while still trying to make your deadline?
I don't make mistakes, so I have no idea why you’re even asking me this question.
It must have come from whoever gave me the task in the first place, So why should I have to do it again.
I would stop whatever I am doing on the project and really investigate the mistake without involving my seniors.
I would stop and really investigate the mistake. If it small enough, I make sure that I rectify the situation immediately and move forward. If it’s a mistake that requires a full reworking of the problem and it is going to force me to come close or even miss my deadline, I would make sure to immediately inform my supervisors and let them know what is going on.
In the past week, you notice that your office friend felix has been reading a newspaper during work while the supervisor is out of the office. Last week the supervisor was absent a lot- and Felix seems to be reading while he should be completing his tasks. What would you do first?
Talk to Felix. Explain that meeting team deadlines is important, and that by reading the newspaper he is preventing your team from reaching goals.
Don’t intervene. This is between Felix and the supervisor.
Talk to the supervisor. He should be aware of Felix not giving enough attention to his tasks.
Circulate an email regarding work ethics and productivity- in order for your team to be more effective in the future.
Your senior has determined a fixed plan of action for a project. You notice that your colleague on the project is not following the plan and his contribution is low, which is starting to have a negative effect on the project. What would you do?
Wait for the contribution of your colleague on his work to pick up. In the meantime, you focus on your daily tasks.
Inform your Team Leader of the situation on the project, so that he reacts with the Team Leader of your colleague.
Send an email with a status report on the project, indicate what you did, with your Head of Unit in CC.
Discuss it with your colleague, ask him the reasons for the delay and fix up together a plan to continue on the project.
You are working in an investment bank. In three months the branch will change its banking information-system. What is the best response you should take in order to respond to this change?
Refer clients and staff members to employees with more experience in the system.
You should turn to your supervisor every time you have an important question.
You should take time to take the online course and read the system guide.
Your client is very happy by your work and happy client informed that you would be soon getting a monetary reward for your work. What is the most effective response?
You should thanks the client, informs your supervisor about the reward and plans to use the reward money to upgrade your smartphone.
You should thanks the client and politely informs that you needs to check with your supervisor if it is under the company’s ethical directives to accept monetary reward from clients.
You should thanks the client and start making plans on how to wisely invest the money for a rainy day.
After reviewing a report that one of your employees has prepared, you think that some changes are required. When discussing this issue with the employee she disagrees with most of your comments, saying that she believes the report is better the way it is at the moment. What would you do?
Explain that you have given this much thought and the changes are essential.
Let her know that your decisions are final, but show empathy toward her frustration over changing her work.
The report is her work and you respect her opinion. Your input is meant to assist her and she is free to accept or decline it.
Ask her to present her objections to your comments and discuss them.
You manage a department that includes 10 employees who work with clients, and a supervisor. You notice that one of the employees is regularly late arriving in the morning. What would you do?
Nothing. You trust the supervisor – she works closely with the team members and is probably aware of the situation and it’s under her control.
Talk to the employee next time you see him arrive late.
Ask the supervisor if she is aware of this situation.
Tell the supervisor that she should pay more attention to her employees’ arriving hours, as it looks bad.
You manage a team of 10 people. Your employees are competent and cooperative. However, you noticed that lately they tend to take long coffee breaks and work rates seem slower. You are happy there is a good atmosphere in the office, but feel uncomfortable about the effect it is having on your employees' work. What is most effective response?
Announce that from now on, any employee who wants to take a break should speak to you first.
Decide that at any given time only one employee can take a coffee break.
Discuss the situation with the team and ask for their cooperation.
Announce deadlines for each task the team gets, and reprimand employees who don’t finish their tasks on time.
Write something in the space
(a)
There are 2 coffee on the table and the interviewer ask you what is before U?
(a)
