WorksheetsFOS2 - Phases of the Guest Cycle
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Rooming of Guests
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
2.
Assisting Room Guests
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
3.
Valet parking
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
4.
Arranging day tours or excursions
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
5.
Posting of charges to the guest folio
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
6.
Preparing the arrivals list
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
7.
Greeting the hotel guests at the front door
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
8.
Opening a guest billing account
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
9.
Walk-in reservation for an upcoming event
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
10.
Guest checkout
a)
Pre-Arrival
b)
Arrival
c)
Occupancy
d)
Departure
100 %
