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WorksheetsCompliance
Total questions: 19
Worksheet time: 11mins
How confident are you with the material presented for Compliance?
I'm a pro
I think I got a good understanding
I understand the material but I could use a refresher
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How effective would you rate the Compliance training
Very effective
Effective
Could use improvement
Not effective at all
What is another name for the Equal Credit Opportunity Act (ECOA)?
Fair Credit Reporting Act
Fair Lending & Reg B
Federal Lending Act
Fair Lending & Reg C
What option is not considered a type of discrimination?
Lender denies app because applicant cannot speak English
Lender denies app because the applicant receives Social Security as income
Lender denies app because applicant is 75 years old
Lender denies app because the applicant doesn't make enough money
Which of the below is considered disparate treatment?
Lender only approves English speaking applicants
Lender only approves applicants that have a credit score of 750 and higher
Lender only approves applicant that have a physical mailing address
Lender will not approve applicants that have 3 or more delinquent accounts
Collections may call consumers between 8 AM - 9 PM in the timezone the customers reside?
True
False
Which of the following is considered a violation with the FDCPA?
Called the customers job 4 times
Contacted the customer after 10:30 PM EST (agent's local time) and 7:30 PM PST (customer's time)
Contacted the customer and said we will send a subpoena if they do not pay their bill
Contacted the customer 6 times throughout the day
Which of the following is considered an unfair, deceptive, or abusive action?
The customer received a CL increase in error. We removed the CL and sent the customer a letter.
The customer received a direct mailer without an offer amount
The customer was told they would wouldn't be charged any monthly fees but were never told about the annual charge
The customer's APR increased and we notified them about the change 30 days prior
The customer received an offer letter for $1,000 and two weeks later a 2nd for $2500. The customer applied for the $1,000 a week before they received their 2nd offer and was approved. The customer called to have their credit line increased to the $2500 offer. The agent explained that we would not be able to increase their CL at this time. Would this be considered a compliance fail under UDAAP?
True
False
How many days does a financial institution have to advise applicants of credit decisions (approved, declined, etc.)?
(a)
Adverse Action Notifications (declined app notice) must include all of the following EXCEPT which of the following?
Statement of action taken
Statement of specific reason of decline, or statement of applicant's right for a specific reason
Consumer Credit Reporting Agency contact information
Customer's annual income
Making excessive collection calls to a customer is an example of which of the following?
Unfair
Deceptive
Abusive
Revealing the consumer’s debt, without the consumer’s consent, to the consumer’s employer and/or co-workers is an example of which of the following?
Abusive
Unfair
Deceptive
Charging a customers fees that are not expressly authorized in the customer's Cardmember Agreement or not permitted by law is an example of which of the following?
Deceptive
Unfair
Abusive
Telling the customer that their credit score will go down if they do not have a payment is an example of which of the following?
Unfair
Abusive
Deceptive
The Telephone Consumer Protection Act (TCPA) is enforced and adopted by what government agency?
Office of the Comptroller of the Currency (OCC)
Federal Communications Commission (FCC).
Federal Deposit Insurance Corporation (FDIC)
Consumer Financial Protection Bureau (CFPB)
Which of the following is NOT considered a violation according to Reg Z?
The customer's APR increases as a result of an increase in the Prime Rate
The customer's min payment is $15 but they were charged a $35 late fee
A customer was charged an non-sufficient funds (NSF) fee and a late fee after their payment returned to their bank and caused their March payment to become delinquent
The customer made a payment larger than their min due. The extra amount went towards the balance due with the lower APR
A customer is able to stop a payment with their bank for a pre-authorized payment per which government regulation
ECOA
Regulation Z
UDAAP
Regulation E
Financial Organizations are required to keep a records and reports of transactions and customer information according to which law?
Consumer Credit Protection Act (CCPA)
Bank Secrecy Act (BSA)
Gramm-Leach-Bliley Act (GLBA)
Dodd–Frank Wall Street Reform and Consumer Protection Act
