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Senior GP3 Test 3 Review

Total questions: 60

Worksheet time: 2hrs 9mins

Name
Class
Date
1.

Which of the following devices provides the portability of a mobile phone and functionality of a laptop/desktop?

a)

Tablet

b)

GPS unit

c)

E-reader

d)

Fitness monitor

2.

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?

a)

Airplane mode

b)

Tethering

c)

Disabled hotspot

d)

VPN

3.

Which of the following technologies can be used for wireless payments?

a)

NFC

b)

Bluetooth

c)

IR

d)

LTE

4.

Which of the following connector types can be plugged into a device both right-side up and upside down?

a)

USB

b)

USB-C

c)

Mini-USB

d)

Micro-USB

5.

Which of the following is the BEST use-case scenario for a Chrome OS device?

a)

Web browsing and email

b)

Photo and video editing

c)

Application development

d)

Database queries

6.

A new security requirement for logging on to a company network has been put in place for all users. Which of the following should a systems administrator enforce to BEST meet this requirement? (Select TWO).

a)

Strong password

b)

Folder redirection

c)

Email filtering

d)

Multifactor Authentication

e)

Remote desktop

7.

A user reports a phone battery does not last the entire day, and the phone's navigation is slow. Which of the following should a technician do FIRST to troubleshoot the device?

a)

Examine the running apps

b)

Update the firmware

c)

Reinstall the most -used application

d)

Turn off all network services

8.
A user’s laptop will not power on with a fresh battery or with a known good alternating current (AC) adapter. What is your next course of action?
a)
Check the power supply with a multimeter
b)
Send the laptop back to the manufacturer for repair
c)
Remove all removable components and try powering on the laptop again
d)
Disassemble the laptop and check for broken solder joints
9.
A user brings you a mobile device whose battery life is very short. The user does not use location services or spend any exceptional time watching videos or playing games. What do you advise the user do to prolong the device's battery life?
a)
Turn off Bluetooth and cellular service and use Wi-Fi instead
b)
Keep the device plugged into power at all times
c)
Power off the device when it is not in use
d)
Purchase a new battery and install in the device
10.
A user complains that their mobile phone’s battery life is extremely short. After a short investigation, you find that the user is an avid runner. What do you advise the user to do to save battery life?
a)
Turn off location services when not exercising.
b)
Use airplane mode during exercise.
c)
Verify that the user is not running multiple apps in the background.
d)
Check that the operating system is the latest version.
11.
If you experience intermittent wireless connectivity problems, what should you check first on your local device?
a)
Check for low remaining battery life
b)
Reboot the device to refresh all connections
c)
The device needs to have its Wi-Fi card replaced
d)
Check for electrical interference from the onboard network card
12.
You have attempted to lengthen your device’s extremely short battery life by performing every troubleshooting idea that you know about. What do you decide to try before having the battery or the device replaced?
a)
Low power mode
b)
Factory reset
c)
Remove all Global Positioning System (GPS)-enabled apps
d)
Remove and replace the Subscriber Identity Module (SIM) card
13.
Your friend’s mobile phone frequently freezes or stops responding while in use. What do you advise them to do to troubleshoot the problem?
a)
Perform a factory reset on the device
b)
Return the device to the manufacturer for repair
c)
Power cycle the device
d)
Read the documentation for troubleshooting tips
14.

You are unable to connect to a new device via Bluetooth after repeated attempts. What do you do to troubleshoot the problem?

a)

Move the devices closer together or change their relative orientations to each other

b)

Turn off Bluetooth on the device

c)

Return your device to the manufacturer for repair

d)

Uninstall Bluetooth support for your device and reinstall it

15.
A user reports that their email client is failing to receive email and after a quick review of the issue, it appears to be an email decryption issue. What should you attempt to perform first as a workaround?
a)
Help the user log into a webmail browser or attempt to access their email with a different email client
b)
Back up the user’s email if applicable, delete their profile from the email client, and then reload a new user profile
c)
Change the email security to TLS and the outgoing mail port to 587
d)
Send a variety of test emails from the user’s email client to various mail domains to see if any bounce back to the user
16.
For devices such as laptops that can be prone to overheating, what do you suggest to your users?
a)
Keep the laptop on a surface that is free of obstructions
b)
Reboot the device frequently to ensure continuous operation
c)
Place a fan near the laptop to keep it cool
d)
Periodically power off the computer and allow it to cool down
17.
A dim liquid crystal display (LCD) screen that you cannot adjust or fix with software might be a serious problem with which screen component?
a)
The LCD inverter
b)
The pixels
c)
The monitor controls
d)
The LCD power module
18.
Why is it risky to remove a key from a laptop keyboard?
a)
An easy-to-break plastic hinge holds it on.
b)
It is easy to damage interface wires when removing keys.
c)
You can easily damage the liquid crystal display (LCD) screen if you slip when removing a key.
d)
If you touch a motherboard component, you could short it.
19.
You have several users who complain about extremely short battery life on their mobile devices. Which of the following is one user practice that can consume large amounts battery life?
a)
Watching videos on the device
b)
Using the device for voice calls
c)
Using airplane mode
d)
Checking email or social media too often
20.
Your manager brings a tablet computer to you with the complaint that it cannot receive email using its email app. What do you try in order to troubleshoot the problem?
a)
Use the web browser email client to check account settings
b)
Check the device's Internet connectivity
c)
Verify that the device has been updated to the latest operating system version
d)
Change your manager's email password
21.
You have a user experiencing extremely short battery life on their mobile device. What do you suggest they do to lengthen it?
a)
Disable background data services for apps that track location or that use data without permission
b)
Periodically reboot the device to keep its memory refreshed
c)
Carry a portable charger or alternating current (AC) adapter to extend the use of the device
d)
Perform a factory reset that wipes out all apps and data from the device
22.
A small group of users has reported that their tablet computers' speakers are not playing sound of any kind—music, voice, or system sounds. What do you check as a first step in resolving the problem?
a)
Verify that the sound is not muted
b)
Check the return policy for the non-functional units
c)
Verify that the sound files are device compatible.
d)
Check that the users know how to use their devices
23.
If you experience difficulty in locating components while disassembling a device, what should you do?
a)
Refer to the manufacturer’s documentation
b)
Check an online video for the correct locations
c)
Look online for a similar device as a reference
d)
Stop and put the device back together at that point
24.
What is the biggest problem with disassembling and reassembling a mobile device yourself?
a)
You might void the manufacturer’s warranty.
b)
You might lose a part along the way.
c)
You might forget where a component’s location is.
d)
You might electrocute yourself during disassembly.
25.
A user states that their mobile device can't connect to a wireless network and that the device doesn't display any wireless access points. What is the first device setting you should check to troubleshoot the issue?
a)
Check that the Wireless connectivity is not set to “Off”
b)
Check that the Bluetooth connectivity is not set to “Off”
c)
Check that the Location is not set to “Off”
d)
Check that the Private Mode is not set to “On”
26.
You have a user who reports that when they plug in their laptop, it does not power on. What do you do first to troubleshoot the problem?
a)
Check the system with a known good alternating current (AC) adapter
b)
Jiggle the power connector to see if it is loose or broken
c)
Replace the laptop
d)
Send the laptop back to the manufacturer for repair
27.
A user opens a ticket to report a problem with their touch screen device. The screen doesn’t respond to touch with a finger or a stylus. What is the first action that you suggest to the user?
a)
To thoroughly clean the screen with a microfiber cloth
b)
To send in the device for repair or replacement
c)
To use a mouse instead of the touchscreen
d)
To investigate sources of electric interference and to move the laptop away from the source
28.

Sheldon, Raj, and Leonard want to find a new Comic Book Store near them. They can use this feature on their mobile device...

a)

single sign-on

b)

Search engine

c)

digitizers

d)

airplane mode

e)

location services

29.

Apple manufactures the IPAD. Which screen technology does an IPAD have....?

a)

Twisted nematic (TN)

b)

Checkerboard backlit (CB)

c)

In-Plane Switching (IPS)

d)

Organic light-emitting diode (OLED)

e)

Apple light-emitting diode (ALED)

30.

Cheaper portable devices and for that matter desktop monitors use this type of screen technology....?

a)

Twisted pneumatic (TN)

b)

Checkerboard backlit (CB)

c)

In-Plane Switching (IPS)

d)

Organic light-emitting diode (OLED)

e)

Back-Plane Switching (BPS)

31.

Penny's new e-reader uses a low-power screen technology called e-paper. This technology is referred to as ....?

a)

OLED

b)

virtual

c)

digitized

d)

grayscale

e)

low resolution

32.

Which mobile OS enables developers to customize the user experience without restrictions?

a)

Android

b)

Blackberry

c)

iOS

d)

Windows Phone

33.

Galina has an application that tracks her location for people she invites via the application to know her whereabouts. She’s coming into town a few days early for a friend’s surprise birthday party, but doesn’t want the friend to notice she’s in town. What is the best course of action?

a)

Turn off GPS

b)

Uninstall the application

c)

Uninvite the person using the application.

d)

Leave her phone at home.

34.

John returned from a cruise to the Bahamas and got a bill from his cell phone company (Sprint) that was over $1000. What could have happened?

a)

John connected to the Internet with his smartphone using the cruise ship company’s Wi-Fi.

b)

John’s smartphone connected to the Internet in the Bahamas via a cell provider that wasn’t Sprint.

c)

John used his smartphone to do Internet gambling and Sprint frowns on that activity.

d)

Bills after international trips are always reported in the currency of the country visited. When translated from Bahamian dollars to U.S. dollars, the amount is the same he normally pays.

35.

Tim wants to listen to music on his iPad. Which of the following are connectivity options for his headset? (Select two.)

a)

Infrared

b)

802.11

c)

Bluetooth

d)

3.5-mm audio jack

36.

What information do you need to connect an Android-based tablet to an IMAP account?

a)

POP3 server DNS name

b)

User name and password

c)

User name, password, sending and receiving server addresses

d)

Exchange server name, user name, and password

37.

Name the primary feature that separates a smartphone from a tablet.

a)

iTunes

b)

OLED screen

c)

Capacitive touchscreen

d)

Capability to make telephone calls

38.

Which of the following connectors are not keyed, allowing them to be inserted in two orientations instead of just one? (Select two.)

a)

Lightning

b)

Micro-USB

c)

Mini-USB

d)

USB Type-C

39.

Which of the following is a 15-digit number used to uniquely identify a mobile device that connects to a cellular network?

a)

IMEI

b)

GSM

c)

ICCID

d)

IMSI

40.

What can a government use to determine your location at a specific time as long as you’re using your mobile device?

a)

Angry Birds

b)

Geotracking

c)

Google Earth

d)

Gyroscope

41.

Which mobile device screen technology uses no backlight?

a)

CCFL

b)

LCD

c)

LED

d)

OLED

42.

John has a high-resolution image on his iPad of his 2-year-old son and the family dog. The image initially displays smaller than the screen, so he wants to zoom in to get the details of his son’s expression. What gesture can he use to accomplish this task?

a)

Click the mouse in the middle of the picture to select it, then use the scroll wheel on the mouse to zoom in.

b)

Tap the picture with his index finger on his son’s face.

c)

Long-press on the image and select zoom from the pop-up menu.

d)

Touch his son’s face on the screen with his thumb and finger, then and pinch outward to scroll in.

43.

. In a separately excited dc motor, constant horsepower control of speed is achieved by variation and constant torque control by variation

a)

armature current, armature voltage

b)

field current, armature voltage

c)

field voltage, field current

d)

armature voltage, field current

44.

The motor that converts the alternating current into mechanical power by using an electromagnetic induction phenomenon is called an ...?

a)

AC MOTOR.

b)

STATOR

c)

ROTOR

d)

PISTON

45.

____ is the stationary part of the motor, and the rotor is the rotating part of the motor

a)

STATOR.

b)

ROTOR

c)

AC MOTOR

d)

CYLINDER

46.

The AC motor consists of two main parts:

a)

the rotor and the stator.

b)

fan blades and wiring cover

c)

cylinder and piston

d)

center differential and cardan shaft

47.

Synchronous motors

a)

operate at a speed that is synchronized with the supply current frequency.

b)

have a rotor consisting of a solid steel casting with projecting toothed poles

c)

have a rotor that is made up of a ring of a semi-permanent magnetic material such as high-carbon steel

d)

can be two or three phase motors

48.

. In a separately excited dc motor, constant horsepower control of speed is achieved by variation and constant torque control by variation

a)

armature current, armature voltage

b)

field current, armature voltage

c)

field voltage, field current

d)

armature voltage, field current

49.

Which of the following laptop features allows users to overcome keyboard size restrictions?

a)

Touchpad

b)

Fn key

c)

Digitizer

d)

Numeric Key

50.

Which of the following is a type of internal hard drive used in laptop computers? (Select all that apply)

a)

Flash drives

b)

USB drives

c)

Magnetic disks

d)

SSDs

e)

SSHDs

51.

Which of the following sizes is the most common magnetic hard disk drive form factor used in laptops?

a)

3.5 inch

b)

5.25 inch

c)

1.8 inch

d)

2.5 inch

52.

What is the function of a laptop's smart card reader?

a)

Storage expansion

b)

Access control

c)

Theft prevention

d)

Data encryption

53.

Which of the following describes the function of a digitizer? (Select 3 answers)

a)

A device that translates analog data into a format suitable for computer processing

b)

A type of output device

c)

A component of a mobile device's screen that allows users to control the device with a fingertip

d)

An example of a media converter

e)

A type of input device

54.

These are fastened to the stator frame by means of screw or bolts and serve mainly to keep the rotor in position?

a)

End plates

b)

Winding

c)

Centrifugal Switch

d)

Stator

55.

It is a process where a conductor placed in a changing magnetic field causes the production of a voltage across the conductor?

a)

Capacitor

b)

Induction

c)

Electricity

d)

Conductivity

56.

The difference between the speed of the rotating magnetic field and the speed of the rotor is called ______?

a)

Timing

b)

Slot

c)

Slip

d)

Delay

57.

It provides important information about the motor?

a)

Name plate

b)

Service Factor

c)

Centrifugal Switch

d)

Stator

58.

If AC current frequency is 20 Hz and the motor has 50 poles (stator windings), then what is the Synchronous Speed?

(a)  

59.

If the Synchronous Speed is 300 RPM and the Rotor Speed is 200 RPM, what is the Slip in Hertz?

(a)  

60.

If the Synchronous Speed is 3.5k RPM and the Rotor Speed is 675 RPM, what is the Slip as a percentage? (To the third decimal value)

(a)  

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