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WorksheetsBusiness Concepts - Chapter 6
Total questions: 60
Worksheet time: 15hrs 0mins
Name
Class
Date
1.
_____ make decisions about the use of an organization's resources and are concerned with planning, organizing, directing, and controlling the organization's activities.
a)
A) Managers
b)
B) Shareholders
c)
C) Creditors
d)
D) Consumers
e)
E) Suppliers
2.
If a manager is concerned about doing the work with the least cost and waste possible, then his or her primary managerial concern is
a)
A) efficiency.
b)
B) effectiveness.
c)
C) delegation.
d)
D) hiring.
e)
E) expertise.
3.
Hiring people to carry out the work of an organization is known as
a)
A) factoring.
b)
B) bartering.
c)
C) staffing.
d)
D) controlling.
e)
E) directing.
4.
Managers need adequate _____ resources to pay for essential activities.
a)
A) human
b)
B) intangible
c)
C) financial
d)
D) non-renewable
e)
E) biological
5.
To earn a profit, managers must acquire, coordinate, and control all of the following resources EXCEPT
a)
A) competitive products.
b)
B) people.
c)
C) services.
d)
D) money.
e)
E) raw materials and equipment.
6.
Determining an organization's objectives and deciding how to accomplish them, a management function, is known as
a)
A) planning.
b)
B) nearshoring.
c)
C) staffing.
d)
D) crowdsourcing.
e)
E) factoring.
7.
Megan manages an online clothing store. She must determine what her company's warehouses and distributing facilities need and which type of automation can maximize order efficiency. What major phase of the planning process does this example describe?
a)
A) data gathering
b)
B) event forecasting
c)
C) objective setting
d)
D) action taking
e)
E) option selecting
8.
A declaration of an organization's fundamental purpose and basic philosophy is known as a(n)
a)
A) protocol.
b)
B) mission.
c)
C) referendum.
d)
D) agenda.
e)
E) target.
9.
Carrie started her own catering business. She created a website for her business, which states that her purpose is to provide her customers with delicious food at a fair price. This declares her
a)
A) protocol.
b)
B) mission.
c)
C) referendum.
d)
D) agenda.
e)
E) target.
10.
Which of these basic questions will be answered by a well-developed mission statement?
a)
A) Who are our customers?
b)
B) How do we expand our business?
c)
C) How do we acquire customers?
d)
D) Who are our competitors?
e)
E) What products do we sell?
11.
A(n) _____ is best described as the result that a firm wishes to achieve.
a)
A) protocol
b)
B) statute
c)
C) referendum
d)
D) agenda
e)
E) goal
12.
In the context of company goals, which of the following is an effective practice?
a)
A) A company should pursue only one goal at a time.
b)
B) A company should use its goal as a substitute for its mission.
c)
C) Company goals should be specific.
d)
D) Company goals should not be defined in terms of a target to be achieved.
e)
E) Company goals should not be limited by a time frame.
13.
_____ are the ends or results desired by an organization that are derived from the organization's mission.
a)
A) Protocols
b)
B) Statutes
c)
C) Objectives
d)
D) Agendas
e)
E) Referendums
14.
Stephanie's candy store has profit as an objective. As a result, she wants to have
a)
A) unlimited liability.
b)
B) money and assets left over after paying off business expenses.
c)
C) the ability to promote diversity.
d)
D) time to release new products in the marketplace.
e)
E) the ability to evaluate opportunity costs.
15.
Sugar and Spice, a large candy store, has historically sold a lot of chocolate and gummy candies. However, over the years, people have become more health conscious. As a result, Sugar and Spice developed a new line of sugar-free candies that taste as good as the original, but without the guilt. What type of objective does this exemplify?
a)
A) sales
b)
B) competitive advantage
c)
C) profit
d)
D) efficiency
e)
E) growth
16.
The top management of Dusk Automobiles Inc. has decided that the company's objective for the next two years will be to expand the overall business internationally. This is an example of
a)
A) functional planning.
b)
B) static planning.
c)
C) strategic planning.
d)
D) tactical planning.
e)
E) operational planning.
17.
_____, a type of plan for meeting objectives, establish the long-range objectives and the overall course of action by which a firm fulfills its mission.
a)
A) Functional plans
b)
B) Tactical plans
c)
C) Strategic plans
d)
D) Operational plans
e)
E) Static plans
18.
Tactical plans usually cover a period of
a)
A) five years or more.
b)
B) one year or less.
c)
C) three years.
d)
D) one week or less.
e)
E) ten years.
19.
Which of the following is a difference between strategic and tactical plans?
a)
A) Strategic plans are short term, while tactical plans are long term.
b)
B) Strategic plans are long term, while tactical plans are short term.
c)
C) Strategic plans cover a period of one year or less, while tactical plans cover a period of one year or more.
d)
D) Strategic plans are narrow in scope, while tactical plans are broader.
e)
E) Strategic plans are easier to adjust or abandon than tactical plans.
20.
Floors and Fixtures, a home improvement store, is planning to expand and open four new stores, one each year. As a result, it develops four separate plans to determine how much to spend on each store as well as when and where to open each store. These are _____ plans.
a)
A) strategic
b)
B) tactical
c)
C) static
d)
D) operational
e)
E) growth
21.
_____ are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve an organization's tactical plan and ultimately the strategic plan.
a)
A) Operational plans
b)
B) Protocols
c)
C) Static plans
d)
D) Referendums
e)
E) Executive-level plans
22.
The top management of XSports Autos Inc. creates a strategic plan to enter new product markets within a period of five years. The company's middle management creates half-yearly plans to ensure that the objectives of the strategic plan are properly implemented. Along with these plans, each department creates short-term plans that specify the actions to be taken by specific employees and teams to meet the objectives of the strategic plan and the half-yearly plans. These short-term plans established at the departmental level are referred to as
a)
A) operational plans.
b)
B) contingency plans.
c)
C) static plans.
d)
D) tactical plans.
e)
E) executive-level plans.
23.
_____ is an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer viruses, or a reputation crisis.
a)
A) Supply chain management
b)
B) Contingency planning
c)
C) Value chain management
d)
D) Enterprise resource planning
e)
E) Material requirements planning
24.
Bigbag.com, a leading online retailer, uses the services of Data Safe Inc., a small startup that helps companies manage and keep their electronic data safe. This helps Bigbag.com keep a backup of its proprietary information in case of virus attacks or any sort of damage to property. This is an example of
a)
A) supply chain management.
b)
B) contingency planning.
c)
C) materials requirement planning.
d)
D) enterprise resource planning.
e)
E) value chain management.
25.
Dividing work into small units and assigning it to specific individuals is a task related to the management function of
a)
A) evaluating.
b)
B) organizing.
c)
C) staffing.
d)
D) controlling.
e)
E) recruiting.
26.
Harold's kitchen appliance company is reorganizing for greater efficiency. How would this company most likely organize the work?
a)
A) around traditional departments
b)
B) around individuals
c)
C) into teams
d)
D) to other managers
e)
E) to independent consultants
27.
Providing incentives to employees to motivate them toward achieving organizational objectives relates to the management function of
a)
A) factoring.
b)
B) benchmarking.
c)
C) evaluating.
d)
D) controlling.
e)
E) directing.
28.
Bernadette manages workflow at a newspaper. She sets and implements the deadlines and encourages the writers and editors to do their work. What managerial function is Bernadette fulfilling?
a)
A) controlling
b)
B) planning
c)
C) organizing
d)
D) directing
e)
E) goal setting
29.
_____ is the process of evaluating and correcting activities to keep an organization on course.
a)
A) Planning
b)
B) Benchmarking
c)
C) Staffing
d)
D) Controlling
e)
E) Recruiting
30.
When Betsy informed her supervisor that the furniture assemblers at their manufacturing plant were using 20 percent more raw materials in the current month when compared to the preceding months, she was involved in the management function of
a)
A) planning.
b)
B) structuring.
c)
C) staffing.
d)
D) controlling.
e)
E) benchmarking
31.
For an organization, the first step in the management function of controlling is to
a)
A) compare present performance with standards.
b)
B) take corrective actions when necessary.
c)
C) investigate the causes of any deviations.
d)
D) measure the actual performance.
e)
E) identify deviations from the standard.
32.
In businesses, _____ include the president and other top executives, such as the chief executive officer, chief financial officer, and chief operations officer, who have overall responsibility for an organization.
a)
A) first-line managers
b)
B) top managers
c)
C) trade creditors
d)
D) external auditors
e)
E) middle managers
33.
In an organization, decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by
a)
A) the first-line management.
b)
B) a sales manager.
c)
C) the middle management.
d)
D) a production manager.
e)
E) the top management.
34.
Kevin is a top-level manager at an advertising firm. He has many years of varied experience and he spends most of his time making strategic decisions about how to use the company's resources. On which management function does he spend most of his time?
a)
A) benchmarking
b)
B) controlling
c)
C) organizing
d)
D) staffing
e)
E) planning
35.
Dawn manages a small coffee house. In fact, this business is so small that Dawn is the only manager. What level manager is Dawn?
a)
A) Dawn is a first-line manager because small companies have no need for the other management levels.
b)
B) Dawn assumes the responsibilities of all three levels.
c)
C) As the only manager, Dawn is a top manager, delegating the functions of the other levels to her employees.
d)
D) Dawn is a middle manager, which is the most common level of management in small businesses.
e)
E) Dawn prefers to be called a supervisor because she wants her employees to have more authority and not be overwhelmed by her management status.
36.
_____ are responsible for tactical and operational planning that will implement the general guidelines established by top management.
a)
A) Chief executive officers
b)
B) Middle managers
c)
C) Top-level managers
d)
D) Trade creditors
e)
E) External auditors
37.
The specific operations of an organization, plant, division, or department would most typically involve the _____ of the company.
a)
A) top management
b)
B) middle management
c)
C) executive officers
d)
D) board of directors
e)
E) stockholders
38.
Stella manages the computer department at Mega Tech, Inc. She helps the organization implement its general guidelines by managing the specific operations related to her department. Stella is a
a)
A) first-line manager.
b)
B) middle manager.
c)
C) top manager.
d)
D) supervisor.
e)
E) chief executive officer.
39.
Positions such as foremen, supervisors, and office service managers are a part of the _____ of a company.
a)
A) top management
b)
B) first-line management
c)
C) middle management
d)
D) executive levels
e)
E) strategic planning division
40.
Most people get their initial managerial experience as _____, those who supervise workers and the daily operations of an organization.
a)
A) top managers
b)
B) middle managers
c)
C) first-line managers
d)
D) chief operations officers
e)
E) chief financial officers
41.
Brian is a manager at a clothing store. He spends most of his time in the store with his employees, making sure they work their scheduled hours, watching them interact with customers, and making sure all the daily tasks are completed sufficiently. Brian is a
a)
A) director.
b)
B) middle manager.
c)
C) top-level manager.
d)
D) first-line manager.
e)
E) chief executive officer.
42.
Lara was less educationally qualified and experienced than her colleagues when she joined Aurora Systems Inc. However, due to her ability to negotiate effectively with clients, convince her team members to work harder, and understand their needs, she is a senior-level manager today. Which of the following skills can be most attributed to Lara's success in this scenario?
a)
A) technical skills
b)
B) cognitive skills
c)
C) human relations skills
d)
D) critical thinking skills
e)
E) psychomotor skills
43.
Marah is a manager at a law firm. Part of her role is conducting performance reviews for the paralegals in the office. By doing so, she is fulfilling the managerial role of a
a)
A) disseminator.
b)
B) negotiator.
c)
C) resource allocator.
d)
D) leader.
e)
E) figurehead.
44.
_____ refer to the ability of an individual to think in abstract terms and to see how parts fit together to form the whole.
a)
A) Technical skills
b)
B) Perceptual skills
c)
C) Conceptual skills
d)
D) Social skills
e)
E) Human relations skills
45.
Jasper is a first-line manager at a heating and HVAC company. Although he no longer goes out to customers' homes and does their repairs, since he worked in the field for over 20 years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his
a)
A) technical expertise.
b)
B) human relations skills.
c)
C) leadership.
d)
D) analytical skills.
e)
E) conceptual skills.
46.
Landon is interviewing for a position at a law firm. In the interview, he is asked: "How would you resolve the issue of successfully arguing a case in which you disagree with our client's position?" Answering this question requires Landon to use
a)
A) technical skills.
b)
B) analytical skills.
c)
C) cognitive skills.
d)
D) social skills.
e)
E) human relations skills.
47.
Which of the following is a feature of democratic leadership?
a)
A) encouraging employees to discuss concerns and provide inputs
b)
B) using economic rewards as sole means to motivate employees
c)
C) allowing employees complete autonomy to work on their own
d)
D) monitoring employee actions very closely and in great detail
e)
E) making decisions and telling employees what must be done and in what manner
48.
The _____ style of leadership can be a powerful motivator because it demonstrates a great deal of trust and confidence in an employee and allows employees to meet their work demands with little or no interference.
a)
A) free-rein
b)
B) autocratic
c)
C) authoritarian
d)
D) repressive
e)
E) totalitarian
49.
Carlos is a manager at a men's clothing store. He is very particular about how things are done, right down to how the shirts are folded and the positioning of the mannequins. He uses his authority and economic rewards to get his employees to comply with his directions. What type of manager is Carlos?
a)
A) authentic
b)
B) democratic
c)
C) free-rein
d)
D) autocratic
e)
E) participative
50.
Which of the following is true regarding choosing the appropriate style of leadership for a company?
a)
A) An autocratic style of leadership is best for stimulating unskilled, unmotivated employees.
b)
B) Choosing among autocratic, democratic, and free-rein styles has nothing to do with the type of employees a company has.
c)
C) Highly skilled, trained, and motivated employees respond best to the autocratic leadership style.
d)
D) When a situation requires quick decisions, free-rein leadership may be best.
e)
E) Many managers are able to effectively combine all three styles of leadership.
51.
Which of the following statements is true of employee empowerment?
a)
A) Employee empowerment is most assured in the autocratic style of leadership.
b)
B) Employee empowerment has been declining in organizations.
c)
C) Employee empowerment is not possible in companies that have a participative corporate culture.
d)
D) Employee empowerment allows employees to provide input but not feedback on company decisions.
e)
E) Employee empowerment does not mean that managers are not needed.
52.
Which of the following is the first step in decision making?
a)
A) recognizing and defining the decision situation
b)
B) developing options to resolve a complicated situation
c)
C) analyzing the options available to resolve a situation
d)
D) monitoring the consequences of a decision
e)
E) implementing a decision
53.
Managers at Sprocket Inc. have recognized declining sales on their water purifier and must decide what has to be done to improve it. Which of the following would be their next step?
a)
A) defining the situation
b)
B) developing options
c)
C) analyzing options
d)
D) selecting the best option
e)
E) implementing the decision
54.
When selecting the best option among a series of possible decisions
a)
A) it is always advisable to choose just one.
b)
B) quantitative and qualitative analyses are foolproof at all times.
c)
C) all options must be tried and tested simultaneously.
d)
D) it is always possible to use an objective procedure.
e)
E) it may be possible to use a combination of several options.
55.
When analyzing options in the decision-making process, managers must consider the appropriateness and _____ of each option.
a)
A) novelty
b)
B) practicality
c)
C) creativity
d)
D) universality
e)
E) reversibility
56.
Brenda manages a flower shop. Recently, the flower shop has had trouble competing with the local grocery store's florist. Brenda wants to develop a list of possible courses of action to draw more customers to her shop, so she gathers her team. They discuss the issue and suggest ideas to solve the problem. This is called
a)
A) groupthink.
b)
B) brainstorming.
c)
C) analyzing options.
d)
D) moderated discussion.
e)
E) crowdsourcing.
57.
A(n) _____ is like a calendar, containing both specific and vague items, that helps a manager figure out what must be done and how to get it done to meet the objectives set by an organization.
a)
A) balance sheet
b)
B) executive summary
c)
C) proforma invoice
d)
D) referendum
e)
E) agenda
58.
Which of the following refers to the process of building relationships and sharing information with colleagues who can help a manager achieve the items on his or her agenda?
a)
A) controlling
b)
B) directing
c)
C) benchmarking
d)
D) networking
e)
E) monitoring
59.
_____ is used for job networking and is gaining in popularity among the younger generation as an alternative to traditional job hunting.
a)
A) eBay
b)
B) Twitter
c)
C) LinkedIn
d)
D) Orkut
e)
E) Amazon
60.
Karen manages a large carpet cleaning company. She spends a lot of time communicating with a variety of people and participating in activities that do not seem to have much to do with goals of her company. What is this called?
a)
A) socializing
b)
B) unprofessional behavior
c)
C) networking
d)
D) procrastinating
e)
E) conflict of interest
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