WorksheetsPost-Test
Total questions: 20
Worksheet time: 10mins
Which of the following shows the correct order of the phases of the CIP Process?
Assess, Act, Analyze
Analyze, Act, Assess
Assess, Analyze, Avoid
Assess, Analyze, Act
The first step in the Assess Stage is to “Get Organized”. Which of the following does not belong to this step?
Formulate a Broad Problem Statement
Identify the Process on which the Project will revolve upon
Create the CIP Team
Talk with the Customers
What is defined as a qualitative statement or phrase of the Customer’s needs and wants, stated in the his own langauge?
Affinity Statements
Customer-Focused Statements
Voice of the Customer
Customer-Related Measures
The third step of the Assess Stage is to “Walk the Process”. Which of the following is NOT a reason to walk the proces?
To identify where the issue is located in the process
To provide technical assistance to the owner of the process
To create a common understanding of the process
To uncover problems and identify improvement opportunities
In walking a process, what does the letters SIPOC stand for?
Suppliers-Inputs-Process-Outputs-Customers
Supplies-Inputs-Provide-Outputs-Customer
Supply-Input-Proceed-Output-Customer
Supply-Inset-Procure-Outcome-Compile
What is defined as a diagram that uses graphic symbols to depict the nature and flow of the steps in a process?
Affinity Diagram
Activity Flowchart
Process Steps
Deployment Map
In mapping a process, what purpose does a Storm Cloud serves?
It identifies the process owners that delivers the process
It represents issues that reside in the current process
It represents supplemental information for each element in the diagram
It shows the opportunities that may be exploited within the process
Illustrating a Process Map requires specific shapes and figures. What does a diamond shape in a flowchart signifies?
The beginning of the process
Continuity of steps in the process
The end of the process
A decision to be made in the process
In presenting quantitative data in the CIP, which two types of graphical representations are most used?
Line graph and Histogram
Bar and Line Graph
Histogram and Bar Graph
Line Graph and Histo-Pie Graph
What method is used to review a problem to identify and verify the reasons for the problematic symptoms in the process?
Underlying Causes Analysis
Root Cause Analysis
Mile Deep Investigation
Causal Identification
What type of Tree Diagram is described as where each child statement is determined by asking 'why' the parent occurs?
Why-Why Diagram
Duncker diagram
Causal Bias
Cause-Effect Linear Relationship
In Process Simplification, tasks are classified into which two activities, as perceived by the customers?
Relevant and Irrelevant
Contributing and Non-Contributing
Value and Non-Value
Basic and Complex
Which of the following statement is not a principle of Visual Management in Process Simplification?
Know what is happening
Know who has done the work
Know what to do next
Know how to do the work
Which step deals with identifying potential problems that may arise during the implementation of solutions?
Risk Management
Problem Assumption
Ordeal Implementation Plan
Risk Assumption Analysis
The last stage of the CIP Process focuses on testing the agreed solutions through a pilot. This stage is called ________
Act
Apply
Alter
Announce
Which VOCs mean what the customers expect to receive from a concept or service?
Needs
Wants
Options
Concept
Which VOCs mean a preference of a customer on how to receive a concept or service?
Needs
Wants
Options
Concept
Which of the following is not a tool used in gathering VOCs?
Personal interviews
Dyads or Triads
FGD or observational groups
Report on progress
Which type of flowchart is used to show the detailed steps in a process as well as which people or groups involved in each step?
Deployment
Activity
Process
System
What is considered as the deepest, underlying symptoms within any process?
Root Cause
Project Sentence
Problem Statement
Causal Statement
