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WorksheetsBM II Test Review
Total questions: 60
Worksheet time: 45mins
Businesses use organizational design to structure their
people, information, and technology
people, information, and competitors
information, technology, and competitors
technology, people, and competitors
Because of a business’s organizational design, its employees are able to work together to come up with a brand-new product. The business’s employees are engaged in
division of labor.
competition
authority
innovation
Which of the following is a benefit of using the functional organizational structure:
It encourages creativity
It’s more flexible than other structures
It creates narrow perspectives for managers.
It reduces the duplication of certain activities.
Which of the following is a common way for a divisional organizational structure to be broken down:
By manager
By territory
By function
By job type
Which of the following is a disadvantage of the matrix organizational structure:
It makes the organization less competitive.
It violates the unity of command principle.
It cannot balance conflicting organizational objectives.
It lacks flexibility.
A banking institution is well-suited for a divisional organizational structure broken down by
job function.
customer type.
product
process
Which of the following is an advantage of using the divisional organizational structure:
It’s unpredictable in nature.
It balances conflicting organizational objectives.
It can create better customer experiences.
It can encourage competition.
The people who work to produce goods and services are known as
capital
raw materials.
human resources.
facilities
True or false: Companies without an HR department do not participate in HR management activities.
True; smaller companies have no need for HR management
True; only HR managers can complete these activities.
False; in companies without HR departments, all employees participate in HR management activities.
False; in companies without HR departments, other managers and supervisors participate in HR management activities.
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
training
on-boarding
interviewing
recruiting
Which of the following is an on-boarding activity:
Compliance
Grievances
Orientation
Exit interviews
True or false: All employees make an impact on a business.
True; all employees make a positive impact on a business
True; all employees make either a positive or negative impact on a business
False; only managers and supervisors make an impact on a business
False; only executives and board members make an impact on a business.
Which of the following is a reason that the role of HR management is changing:
Business costs are going down.
Employees place a greater emphasis on work over personal lives.
The workforce is younger than ever.
There is greater diversity in the workforce.
When HR management executives participate in a company’s long-range planning efforts, they are taking part in
strategic management
marketing
budgeting
financial analysis
When a hurricane interrupted a business’s new product development, the project team had a plan for getting 15. things back on track. This is an example of how project management
helps businesses evaluate feasibility.
allows employees to adapt to risk.
requires a product champion.
needs strong quality controls.
The three common constraints on a project are scope, budget, and
time
technology
ability
laws
When a project’s scope slowly gets bigger and bigger, it creates a challenge for project managers known as
project creep
resource deficiency
communication gap
budget overage
Which of the following documents is drafted in the initiation stage of project management:
Lessons-learned document
Risk analysis
Work breakdown structure
Statement of work
In which stage of project management is the product delivered?
Initiation
Planning
Monitoring and controlling
Closing
Which of the following is a benefit of using project management software:
Improved efficiency
Less need for management
Smaller project team size
Better governance mechanisms
Where can you find business management and administration careers?
They are found only in office buildings.
They are found in every type of business.
They fit strictly within specific categories.
They are found primarily in banks and insurance companies.
Dara is in charge of quality control at her company. Which type of business management and administration career does she have?
.Business analytics
Office management
Operations management
Human resources management
Heather manages the children’s clothing department at a large department store. Which type of business management and administration career does she have?
Business analytics
General management
Operations management
Supply chain management
Employees in office management often
align business and IT goals
supervise the handling of products
use it as an entry point into other business careers
leave business to take positions in hospital management
“Administrative services” is a term sometimes used to refer to
business analytics
office management
supply chain management
human resources management
Chief operations officer, process improvement specialist, and call center supervisor are __________ positions.
business analytics
general management
operations management
human resources management
Which of the following employees has a supply chain management career:
Rose orients new employees
Ian is in charge of employee benefits
Saeed interviews potential employees
Lena is in charge of demand forecasting
Which of the following is the main purpose of management:
To obtain the needed resources
To reach a specific level of productivity
To accomplish the business’s goals
To create a pleasant working atmosphere
Why should managers know how to do the work of the workers they supervise?
To coordinate employees’ efforts
To establish a chain of command
To create a team spirit among employees
To have realistic expectations for workers
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Directing
Controlling
Staffing
Planning
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
natural talent
technical skills
creativity
aggressive behavior
What must managers be able to do if they want employees to understand the business’s goals and be productive?
Listen carefully
Communicate clearly
Ask questions
Obtain feedback
Which of the following are examples of middle-management job titles:
Floor supervisor, area supervisor, and section manager
President, senior vice president, and chief executive officer
Collections supervisor, crew chief, and production supervisor
District manager, department head, and regional sales manager
Which of the following is an important function of mid-level management:
To prepare workers’ daily schedules
To serve as a link between top-level and first-line management
To make sure projects meet deadlines
To establish long-term objectives for the company
Which of the following are examples of first-line management job titles:
President, senior vice president, and chief executive officer
Collections supervisor, crew chief, and production supervisor
Company vice president, department head, and regional sales manage.
Senior vice president, chief financial officer, and regional vice president
None of the other managerial functions can be carried out effectively without staffing because
all of an organization’s communications are created during staffing
staffing lays the foundation for organizing
businesses are legally required to set up staffing first
staffing supplies the human resources needed for management
Staffing is important because human resources are
indestructible
the organization’s most valuable assets
extremely rare to find
interchangeable
The key to recruiting is
finding the right number of applicants
placing ads in local newspapers
selecting which applicants to interview
negotiating job offers
Completing an employee’s insurance and tax paperwork is part of which staffing task?
Screening
Interviewing
Onboarding
Recruiting
Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company’s efficiency. This human resources change is most likely the result of
a need for process improvement
a need for new types of skills and experience
a change in government regulations
competitive pressures
A workforce analysis assesses
current and future human resources needs
the human resources that are available
how many hours each job task takes to complete
the number of staffing tasks each manager completes
When developing a human resources management strategy, managers
set up organizational structure
identify business goals and the best ways to achieve them
hire as many recruiters as possible
determine how to bridge gaps between HR needs and available HR
Which of the following examples best depicts the directing function
A manager hires six new staff members
A CEO determines the company’s goals
A president figures out which staff members should report to him
A supervisor tells her team the tasks they need to complete
What happens if managers do not coordinate individual employees’ work and effort?
The company is not able to handle changes
Employees are more focused on their tasks
Employees duplicate tasks and are not efficient
The company has a culture of teamwork
Why is it important for managers to provide stability through direction?
Instability leads to greater chance of high reward
Employees who feel secure are more productive and happier
By providing stability, managers can eliminate risk
Companies that have stability struggle to guide employees’ work
Thomas is listening to his employees’ ideas about how to improve their time management. What directing activity is Thomas engaging in?
Motivating
Communicating
Instructing
Supervising
Motivation can best be thought of as
developing a team spirit
communication between employees
the example managers set for employees
the reason you do the things you do
Antonio tells his staff to sort through files to locate notes from a meeting. Antonio is
supervising
instructing
motivating
disciplining
When managers are building group dynamics, they are also often
resolving conflict
recruiting new staff
training employees
organizing the company’s structure
Why is leadership an important aspect of directing?
Leadership and directing include the same activities and traits
Employees need less supervision when managers demonstrate leadership
Employees follow direction when they respect managers as leaders
Leadership improves managers’ ability to provide clear instructions
Which of the following tasks would a manager complete when organizing:
Hiring employees
Writing a marketing plan
Training staff
Arranging an office space
A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing
reduces waste and improves efficiency
unites company goals with the mission
increases employee conflict and turnover
can be improved through communication
How does organizing provide a sense of security for employees?
They know exactly what is expected of them
They do not have to duplicate work
They know how their work supports company goals
They do not have to report to anyone
When managers are grouping related tasks into departments or teams, they are
instructing employees about how to spend their time
allocating the company’s resources
determining the organizational structure
analyzing the external business environment
Textronics, Inc. manufactures and sells its computer chips in six countries. It employs over 8,000 people worldwide. Which organizational structure makes the most sense for Textronics, Inc.?
Divisional
Functional
Matrix
Specialized
Nick is the CEO of a business. The vice presidents of marketing, product development, finance, and operations all report to him, and they each have their own teams made up of several employees. This is a __________ structure.
matrix
divisional
functional
specialized
A chain of command must have unity of command, which means that
authority should flow from the top of the organization down
employees should only report to one supervisor
employees should focus on tasks related to one skill
the company should be organized in functional departments
Jon is always telling Petra what to do, but Petra doesn’t know whether or not Jon is her superior. Petra’s company needs
to implement the scalar principle
to adopt division of labor
to use a divisional structure
to evaluate the results of organizing
Every project creates a(n)
deliverable
new product
company
advertising
Projects are different from business operations because business operations
are special ventures
are permanent
use untraditional management structures
have a definite beginning and end
