Free Printable Total Quality Management

1.

1. ______________ is not a process tools for TQM systems

a)

a. Process flow analysis

b)

b. Histograms

c)

c. Plier

d)

d. Control charts

2.

1. Customer perception on quality contains

a)

a. Performance

b)

b. Features

c)

c. Service

d)

d. All the above

3.

1. ______________ is/are used in six sigma

a)

a. black belt

b)

b. green belt

c)

c. both black belt and green belt

d)

d. none of the Above

4.

1. Deming's 4 step cycle for improvement is______________

a)

a. plan, do, check, act

b)

b. schedule, do, act, check

c)

c. do, act, check, monitor

d)

d. plan, control, act, sustain

5.

1. Plan-do-study-act cycle is a procedure to ______________

a)

a. Overall improvement

b)

b. Continuous improvement

c)

c. Permanent improvement

d)

d. Immediate improvement

6.

1. Dimensions of quality contains

a)

a. Performance

b)

b. Reliability

c)

c. Conformance

d)

d. All the above

7.

1. Quality is conformance to requirements. Identify the quality guru who said this.

a)

a. Ishikawa

b)

b. Crosby

c)

c. Ohno

d)

d. Deming

8.

1. The word “TERO” derived from Greek word which is known as

a)

a. I follow

b)

b. I focus

c)

c. I care

d)

d. I concentration

9.

1. ______________ is a systematic process for motivating a business to focus on its customers.

a)

a. Terotechnology

b)

b. Quality functions deployment

c)

c. Quality Council

d)

d. TQM Culture

10.

1. Inspection, scrap, and repair are examples of ______________

a)

a. Internal costs

b)

b. External costs

s

c)

c. Costs of dissatisfaction

d)

d. Societal cost

11.

1. Quality practices must be carried out ______________

a)

a. At the start of the project

b)

b. Throughout the life of the project

c)

c. At the end of the project

d)

d.No need to carry out quality practices

12.

1. ______________ are the charts that identify potential causes for particular quality problems.

a)

a. Control Chart

b)

b. Flow chart

c)

c. Cause and Effect Diagram

d)

d. Pareto chart

13.

1. Traditional culture of quality requirements focuses on

a)

a. Product oriented

b)

b. Process oriented

c)

c. Customer oriented

d)

d. Supplier oriented

14.

1. Quality Trilogy includes

a)

a. Quality planning

b)

b. quality improvement

c)

c. quality control

d)

d. All the three

15.

1. In TQM, how many elements are there in Quality statements

a)

a. 1

b)

b. 2

c)

c. 3

d)

d. 4

16.

1. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

a)

a. Weekly

b)

b. Daily

c)

c. Monthly

d)

d. Annual

17.

1. Cost of quality is given by costs of

a. Prevention + appraisal

b. Internal failure + external failure

c. Prevention + appraisal +internal failure +external failure

d. Appraisal + internal failure

a)

a. Prevention + appraisal

b)

b. Internal failure + external failure

c)

c. Prevention + appraisal +internal failure +external

d)

failure

d. Appraisal + internal failure

18.

1. A fishbone diagram is also known as a .______________

a)

a. cause-and-effect diagram

b)

b. poka-yoke diagram

c)

c. Kaizen diagram

d)

d. Taguchi diagram

19.

1. Quality Circles members are ______________

a)

a. Paid according to their contribution to quality

b)

b. External consultants designed to provide training in the use of Quality tools

c)

c. Always machine operators

d)

d. None of the three

20.

1. DMAIC is ______________

a)

a. Develop, Multiply, Analyze, Improve, Check

b)

b. Define, Multiply, Analyze, Improve, Control

c)

c. Define, Measure, Analyze, Improve, Control

d)

d. Define, Manufacture, Analyze, Improve, Control

21.

1. American quality guru who took the message of quality to Japan

a)

a. Genichi Taguchi

b)

b. Masaaki Imai

c)

c. Shigeo Shingo

d)

d. W. Edwards deming

22.

1. How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)

a)

a. Q=P+E

b)

b. Q=P*E

c)

c. Q=P/E

d)

d. Q=P-E

23.

1. In components of CoQ, Cost of good quality contains

a)

a. Prevention cost

b)

b. Appraisal cost

c)

c. Both a and b

d)

d. None of the above

24.

1. Customer perception on quality contains

a)

a. Performance

b)

b. Features

c)

c. Service

d)

d. All the above

25.

1. Dimensions of quality contains

a)

a. Performance

b)

b. Reliability

c)

c. Conformance

d)

All the above

26.

1. Quality is conformance to requirements. Identify the quality guru who said this.

a)

a. Ishikawa

b)

b. Crosby

c)

c. Ohno

d)

d. Deming

27.

1. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

a)

a. False

b)

b. True

Total Quality Management

Total questions: 27

Worksheet time: 14mins

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