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WorksheetsWave 35 Quiz #3
Total questions: 15
Worksheet time: 3hrs 30mins
If customer requests to cancel 1 out of 3 packages from his order, what will be the contact reason?
Cancellation > Cancelled by Customer > Full cancellation
Cancellation > Cancelled by Customer > Partial Cancellation
Cancellation > Cancelled by Customer > Reject at Doorstep
What is the refund timeline for PayLah?
3-5 business days
10 business days
24 hours
The customer said "I would like to cancel the whole order please. I am not available to receive the order."Choose the correct contact reason for this inquiry.
Cancellations > Cancelled by Customer > Full cancellation
Cancellations > Cancelled by Customer > Partial cancellation
Cancellations > Cancelled by Lazada > Failed Delivery - Customer not reachable
Customer's item was cancelled because the seller determined that stocks are no longer available for this item.Choose the correct contact reason for this inquiry
Cancellations > Cancelled by seller > Out of Stock
Cancellations > Cancelled by seller > Sourcing Delay
Cancellations > Cancelled by Lazada > Product recall
Customer's item was cancelled because the seller has breached the lead time in fulfilling the order. Choose the correct contact reason for this inquiry
Cancellations > Cancelled by Seller > Out of Stock
Cancellations > Cancelled by Seller > Sourcing Delay
Cancellations > Cancelled by Seller > Product Discontinued
What is the refund timeline of debit card?
3-5 business days
5-10 business days
24 hours
What is the refund timeline for credit card?
24 hours
10 business days
3-5 business days
Jane mentioned that she is willing to wait for this order. What will be the correct contact reason for this inquiry base on the information of the order in the screenshot?
WIMO > Within delivery promise date > Willing to Wait - Parcel with Seller
WIMO > Within delivery promise date > Willing to Wait - Parcel with Logistics
WIMO > Beyond delivery promise date > Willing to Wait - Parcel with Seller
If the 3PL tracking site no longer has the Proof of Delivery signature, to whom should we transfer our case for further investigation?
3PL
SWAT SG
SWAT PH or L2
Customer's order was tagged as DELIVERED but he claims that he did not receive the order. No one received it on his behalf and he does not recognize the POD on the courier's website. What should be the contact reason for this scenario?
Shipping & Delivery Related > Shipping & Delivery Related Problem > Delivered, but no physical item received
Shipping & Delivery Related > Shipping & Delivery Related Problem > Deny receiving after providing POD
Shipping & Delivery Related > Shipping & Delivery Related Problem > Status mismatch between Lazada and LEL/3PL
Customer would like to cancel his order because he will not be available to receive his order. What will you advise the customer?
Order Status: Handled_By_Seller
Delivery Type: Standard
Advise the customer to cancel the order via the app.
Advise the customer to reject the delivery at doorstep.
Advise the customer to submit ORF.
Customer would like to cancel the order as they will not be available during the time of delivery. What will you advise the customer?
Advise the customer to cancel the order via the app.
Advise the customer to reject the delivery at doorstep.
Advise the customer to submit ORF
For Postal Untraceable delivery, how many days will the Shipped status be automatically changed to Delivered?
5 days
15 days
2 days
Andy is no longer willing to wait for the order. What is the correct contact reason for this inquiry?
WIMO > Within delivery promise date > Wants to Cancel - Parcel with Seller
WIMO > Beyond delivery promise date > Wants to Cancel - Parcel with Logistics
WIMO > Beyond delivery promise date > Wants to Cancel - Parcel with Seller
What is the refund timeline of Lazada wallet?
3-5 business days
10 business days
24 hours
