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WorksheetsDTCOPs Away Day
Total questions: 10
Worksheet time: 5mins
When was the 16 week parental policy launched in Vodafone Ghana?
August 2021
May 2019
September 2020
November 2018
What is the theme for the Customer Experience campaign?
We Care
Frontline Empowerment
Customer First
Empathy
Which of the following is part of our CXX mandate?
We get it right the first time
We check up on all our customers
We make life simple and Easy
Customers are always right
What is EAP?
Employee Assessment Programme
Employee Applied Project
Employee Assisted Programme
Employee Acquired Project
What 2 main areas do we focus on in Vodafone Ghana for diversity and inclusion
Gender + Women Empowerment
STEM +Gender
Gender + Disability
Gender + Age
What does TNPS stand for?
(Hint: S stands for Score)
Third Party Net Promoter Score
Touchpoint New Promoter Score
Touchpoint Net Promoter Score
Total Point Net Promoter score
When was the Customer First campaign launched?
1st April 2022
11th Aril 2022
31st March 2022
4th April 2022
The Promoter Score range for NPS is 8-10
True
False
Which one of the following activities is outlined for the Customer First campaign?
Dinner with Frontline
Inter-departmental Games
FTTH Sales
Voice of the Customer Forum
What is the detractor score range for NPS?
0 - 2
1 - 6
0 - 6
1 - 8
