Select Atleast 3 types of Seller Voucher(Mutiple Answee)

This is a type of voucher that can be collected and redeemed by your follower.

This Is a promotion tool in Seller Center that allows our sellers create a “Seller Free Shipping Voucher ” where they can

absorb the Shipping Fee, partially of fully to improve their customers' experience.

This tool helps you create “buy more save more” promotions to drive up the quantity of

orders that customers buy from your store.

Select atleast 3 types of Flexi combo (multiple answer)

This is a sales events on the platform that offer attractive deals to customers, and promotes the

online store for sellers. It can help sellers to:

Types of Lazada Campaign (Multiple Answer)

This is a program that will help our sellers to boost traffic to their store by providing Free Shipping Voucher subsidized by Lazada to their customers.

Free Shipping fee for Free shipping Max program is Lazada Subsidized, How much will the seller need to pay for participation in the program?

Compute: Item Price is 1550 Pesos. How much will be the Participation Fee

Same seller, with existing contact yesterday (follow up on the concern) but first contact/follow up today - with feedback (child case has been resolved). ( You're the Re-Contact) what will be your case Channel)

Same seller, with existing contact yesterday (follow up on the concern) but first contact/follow up today - coordinated but no feedback yet. ( You're the Re-Contact) what will be your case Channel)

Same seller, multipe contacts in the same day but differnt concern.( You're the Re-Contact) what will be your case Channel)

Same seller, same concern, same order number*, multipe contacts in the same day.( You're the Re-Contact) what will be your case Channel)

Same seller, with existing contact from the previous day (follow up on the concern).( You're the Re-Contact) what will be your case Channel)

Same seller, with RESOLVED cases contact from the previous day (follow up on the concern) - the previous case was resolved prematurely.( You're the Re-Contact) what will be your case Channel)

What are the available status of the Cases. (Multiple Answer)

This will be the case status once we are waiting for Seller's Feedback, information or Documents.

This is the Cases status once we are waiting for Other department's Feedback/Resolution.

This refers to any form of business transaction conducted online

This is the line of business in Lazada PH that refers to a person handling ALL seller inquiries and complaints.

This refers to Sellers who are selling in Lazada platform with no business documents, those sellers are members ONLINE MICROSELLERS COOPERATIVE said entity is the one handling all the compliance requirements for Lazada.

This refers to Sellers who are selling in Lazada platform with due compliance to the business documents required by Lazada before on- boarding (BIR 2303, DTI/SEC ).

This refers to the movement of products from a seller to a courier service.

Select all of Our current first mile partners in Lazada First Mile.(Multiple Answer)

WHAT ARE THE CURRENT FULFILLEMENT TYPE WE HAVE? (Multiple Answer)

High Value Item worth 2500 Pesos and above should NOT place in carton Box.

What are the 2 Types of Drop Shipping?

This is a document being printed and attached to the package that helps specify what's inside and helps determine the origin and destination of the item to ensure that the package will be shipped to the correct destination.

This refers to the maximum number of pending orders that a seller can have.

(Corporate) All DELIVERED orders from Monday to Sunday will be paid on_________?

(Individual) All DELIVERED orders from Monday to Sunday will be paid on_________?

If item is not returned after 45 days, seller can file a claim within 25 days from its 30th day.

All customer return should be return to the seller within ___ calendar days.

This tool Enables the seller to design their own shop easily with user friendly templates and customize banners align with the seller’s branding.

This tool enables the seller to create an irresistible deals with their own fund voucher.

This is the Lazada’s Instant Messaging tool that enables the seller to have a meaningful engagement with their customers.

This tool enables the seller to enhance their product description with attractive templates with complementary fonts. Seller can edit photos in a snap and create a captivating infographics that sell.

This is a feature that rewards sellers with good performance. This tool boosts the visibility of their chosen products.

This application allows you to manage your business on the go. You will never lose a business opportunity, even when you are away from your computer.

This Feature is where you can see important announcements from Lazada such as new feature launches, deal submission opening and deadlines, and many more

This Feature in Seller Center where you can create, decorate, and manage your products.  In addition to this, the tab will also Opportunity Center and Assortment Growth.

This will give you access on Campaigns, Promotional Tools, Traffic Tools, and Sponsored Solutions. These tools will help you gain more traffic to your store to reach more buyers in the platform.

This feature under Data insight where seller can check all the Performance rating and violation for their shop.

This is where we can access one of the power of 5 tool, The store builder, a decoration tool that allows you to customize your store's look, it will also give you access to your Store Settings like logo, product banner and other business identifiers

This will help you manage your store’s finances. In addition to this, you’ll also be able to review your Shipping Fee and review any wrong weight adjustment due to incorrect dimensions or weight submissions

Lorikeet can be access in Seller Center Mobile app by our seller once they wanted to upload new Product.

Scenario: Original Price = 200 Campaign suggested price = 195 Seller Price Input = 198

Seller can still submit the price input since there still a discount on it.

This is a tool where the seller can create their own shipping fee promotion to attract more buyers using the available templates

This Tool can be used to check the buyer’s profile where the seller can see how many successful and failed delivery orders that the customer has. The seller can use this information to help them decide on fulfilling the order.

Unreachable buyer should be within 48 hours unresponsive for us to request for cancellation of order on our end. (with Proof)

This Tool Can be used to check the Drop off station near Seller’s area. And this contain Address, Acceptable Weight and Dimension, Operating hours of the Station.

Scenario: Pick-up follow up within the day > The seller is included in the plan > Follow up made BEFORE the pick-up schedule.

This tool that allows sellers to communicate directly with Lazada customers and vice versa. Both sellers and customers can access the Chat tool from PC and mobile APP.

Where can the Customer initiate a Chat to connect with Sellers? (Multiple Answer)

This is FREE feature in Lazada Seller center that empowers eligible sellers to boost their potential best selling products on search pages, improving visibility sales from search up to 60%.

This tool is a chatbot built in the Seller IM channel that supports sellers in delivering better customer experience

Select at least 3 Main Feature of LISA

This gives you the option to select where the buyer queries will go through first, LISA or Live agents.

This is a Feature that can create a personalized Message can set the tone of the conversation that will follow between LISA and the buyer so make sure to put this function to good use!

The database of all the customer questions (scenarios) and answers.

Adding _______ is used to supplement LISA’s capabilities in answering buyer queries which the Knowledge Base cannot cover.

This is a feature that our seller can be used to know how many chat sessions LISA has handled on a daily basis.

Pre-configure LISA’s responses and Keywords for a specific time period.