WorksheetsFoundation course in Front Office Operations
Total questions: 15
Worksheet time: 8mins
C / O stands for
Care Out
Check Out
Care on
Check on
Process of tracing and locating guests in hotel premises
Night Audit
Registration
Paging
Bucket check
Bell boy Functions -Odd one out
Luggage handling
Newspaper circulation
Escorting Guest to rooms
Guest room booking
Plan with room tariff including breakfast and either lunch or dinner
AP
MAP
BP
EP
Hotels for holiday makers, leisure travellers located near tourist destinations
Downtown
Motels
Resorts
Floatels
“ Thank you very much “ in French
merci beaucoup
bien, merci
tres bien
s’il-vous-plait
Guests with no reservation is known as
No show
Skipper
Walk in
Sleeper
Changes in reservation termed as
Retention
Amendments
Modification
Settlements
Identify the given device
Pager
Controller
Messenger
Calculator
Furnished rooms with a roofed patio overviewing landscape
Lanai
Duplex
Cabana
Pent House
Report that notes variance between FO and HK room status
Discrepancy Report
Room status report
Bucket Check
Room Occupancy Report
GDS stands for
Global Distribution System
Group Distribution System
Group Demand Sheet
Global Distribution Sheet
Automated Equipments – Odd one out
Electronic Cash Register
CCTV cameras
Key Rack
Magnetic Strip Reader
What is Rack Rate?
Lowest rate of a room per night
Complimentary rate for a BTC guest
Potential/ highest rate charged for a room without discounts
Rate with an added markup profit
PBX
Private network of telephones
Safety vault
Room availability status
Rack rate
