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WorksheetsNew Dealer Training
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
Who is the founder of MG?
a)
William Morris
b)
Cecil Kimber
c)
Karl Benz
d)
William James
2.
The Brand Pillars of Morris Garages are:
a)
Diversity
b)
Innovation
c)
Community & Experience
d)
All the above
3.
What is the reason of existence of brand MG?
a)
Providing Best Customer Support
b)
Providing Best Sales Experience
c)
Providing Best Service Experience
d)
Enabling Exciting Experience Every time
4.
Enable _______ Experience Everytime
a)
Exciting
b)
Existing
c)
Expanding
d)
Exploring
5.
SPEED defines MG’s culture where ‘D’ stands for …………
a)
Discipline
b)
Diversity
c)
Dedication
d)
Direction
6.
What should you check in vehicle’s interior during PMS inspection?
a)
Steering oil
b)
Wiper Blade
c)
Coolant Level
d)
Steering mounted controls
7.
Which of the following from the 6S technique means ‘to arrange the essential things in order, so that they can be easily accessed’?
a)
Sort
b)
Set in order
c)
Shine
d)
Standardize
8.
Which part is not supposed to be replaced in the 10K/1Yr Service of Petrol cars as per periodic maintenance?
a)
Engine oil
b)
Fuel filter
c)
Pollen filter
d)
Washer fluid
9.
Who is the Process Owner of Vehicle Delivery?
a)
Customer Relationship Specialist
b)
Job Controller
c)
Service Advisor
d)
Quality Inspector
10.
What is not the role of Receptionist in Vehicle reception
a)
Welcome Customers
b)
Ensuring comfort of customers
c)
Assisting SA in Interactive Reception
d)
Identifying no-show customers and informing CCS
11.
Replace engine oil at every 10000KM/1 Year for
a)
Gloster Petrol
b)
Hector Diesel
c)
ZS EV
d)
Aster Petrol
12.
Aster is _______ type of vehicle
a)
Hatch back
b)
SUV
c)
Crossover
d)
MUV
13.
Gloster 4X4 comes with __________ Engine
a)
Twin Turbo Diesel
b)
Twin Turbo Petrol
c)
FGT Diesel
d)
Twin Turbo V - Diesel
14.
Periodic Vehicle maintenance is importact because
a)
Vehicle is kept in best working condition
b)
Warranty is continued
c)
Minimised parts/function failure
d)
All of the above
15.
We should keep ______ at the center of our work
a)
MG
b)
Dealership
c)
Customer
d)
All of the above
16.
Who should inform SA in case of additional Jobs
a)
SM
b)
JC
c)
Receptioninst
d)
CCS
17.
If customer is not approving replacement of essential part, SA should
a)
Inform CCS to talk to customer
b)
Record in Tracking sheet
c)
Convince customer by explaining importance of replacement
d)
Explain customer that Dealership is not responsible for any consequences
18.
Which car has biggest battery
a)
ZS EV
b)
HECTOR HYBRID
c)
Astor Petrol
d)
Gloster 4X4
19.
If customer says that, the labour charges are high, what SA should do
a)
Show value of labour by explaining every work seperately
b)
Give some discount
c)
Ask SM to handle it
d)
Explain that the labour charges are defined by MG
20.
What is uneque about MG Products
a)
Internet Inside
b)
ADAS
c)
Human Touch
d)
All of the above
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