WorksheetsSupDesk Certification
Total questions: 52
Worksheet time: 59mins
Seller raised concern regarding unable to edit SKU error existed upon submission. Agent can replicate this directly on their end and get the product information to edit.
True
False
This refers to the movement of products from a seller to a courier service.
FirstMile
Last Mile
Fulfillment by Lazada
Delivered by Seller
What are the 2 types of Dropshipping? (Select Multiple Answer)
Fulfilment By Lazada
Delivered by Seller
Drop off
Pick Up
What are the First mile courier partners of Lazada (Select Multiple Answer)
Flash Express
Ninjavan
J&T
LEX
Ximex Delivery Express
What the Different Types of Drop off Point Stations?
Regular Drop off Point Station(RDOP)
Merchant Drop off Point(MDOP)
Logistics Station Drop off Point (OTC)
Independent Drop off Point (IDOP)
This is a fulfillment type where the seller sent the items in our warehouse and Lazada will be responsible in processing, packing and shipping the items using our logistic partners.
First Mile
Last Mile
Fulfilment By Lazada (FBL)
Delivered by Seller (DBS)
What will be the category used by agent once they received a concern regarding follow up of order delivery and status to buyer?
Update order status
Delivery options
Unable to track
Check arrival
SLA extension can be requested by PSC agent once the reason are:
Missed PU
No operations dop stations
System Error
lacked of packaging materials
Scenario: Pick-up follow up within the day > The seller is included in the plan > Follow up made BEFORE the pick-up schedule.
No Escalation
To be escalated
Select atleast 3 types of Flexi combo (multiple answer)
Money Value Off
Tiered Discount
Discount Percentage Off
Stackable Discount
Free Gift/sample
Types of Lazada Campaign (Multiple Answer)
Regular Campaign
Daily Campaign
Weekly Campaign
Mega /+ A Campaign
Compute FSM: Item Price is 1550 Pesos. How much will be the Participation Fee
60
61
62
63
Agent can request/cancel buyer order directly if reasons below(multiple answer)
unresponsive order confirmation
seller already educated the buyer to cancel it on their end first but still buyer did not cancel the order
OOS
unresponsive with conversation item not available
New payout acceleration limitations are(multiple answer)
COOP Sellers are not yet included in this project (Seller under OMSMC)
Sellers with negative balances
Sellers with On-hold payout
Successful withdrawal initiated by the seller (automatic/manual)
Paid
Withdrawal
Settled
Unpaid
Payments rejected by the bank—when a payment is rejected by the bank, the deposit will be generated again
Returned Payment
Failed Payment
Rejected transaction
Unsuccessful
A new page where the seller (1) will see the total balance that they can withdraw, (2) where they can initiate the withdrawal, and (3) the details and history of the transactions they made.
Statement
Payment initiated
Payment transactions
My Balance
What are the transaction type in new payment acceleration?
Deposit and withdrawal
Settled and Paid
Manual and Auto Withdrawal
Success and Paid
Threshold Amount limit and processing days on manual withdrawal
1, 000 PHP 1-3 working days
100 PHP 2-4 working days
no limit 1-2 working days
500 PHP 24 hours only
What is the needed data to check for request unhold payout under Fraud seller?
0 NCP and <90 days hold
48 NCP rejected appeal and <90 days hold
0 NCP and mystery box issue
48 NCP rejected appeal and >90 days hold
(Corporate) All DELIVERED orders from Monday to Sunday will be paid on_________?
Monday
Tuesday
3rd Week
Wednesday
(Coop) All DELIVERED orders from Monday to Sunday will be paid on_________?
Monday
Tuesday
3rd Week
Wednesday
All customer return should be return to the seller within ___ calendar days.
7 calendar days
25 calendar days
30 calendar days
45 calendar days
Same seller, with existing contact yesterday (follow up on the concern) but first contact/follow up today - coordinated but no feedback yet. (You're the Re-Contact) what will be your case Channel)
Correct Channel- Chat
Outbound
No Case creation-SAR Case Comment
Same seller, multiple contacts in the same day but differnt concern.( You're the Re-Contact) what will be your case Channel)
Correct Channel- Chat
Outbound
No Case creation SAR Case Comment
Same seller, same concern, same order number*, multipe contacts in the same day.( You're the Re-Contact) what will be your case Channel)
Correct Channel- Chat
Outbound
No Case creation SAR Case Comment
Same seller, with existing contact from the previous day (follow up on the concern).( You're the Re-Contact) what will be your case Channel)
Correct Channel- Chat
Outbound
No Case creation SAR Case Comment
Same seller, with RESOLVED cases contact from the previous day (follow up on the concern) - the previous case was resolved prematurely.( You're the Re-Contact) what will be your case Channel)
Correct Channel- Chat
Outbound
No Case creation SAR Case Comment
Seller will received 2 Non Compliance points once their PNR Rate hit__________?
Less than 10%
Less than 5%
Greater than or equal to 10%
Greater than or equal to 5%
This is the maximum number of orders that the seller can receive in a day.
POL
OVL
DRTM
PNR
What is the Standard SLA’s for Late Fulfilment Rate if the seller is under Pick up Shipping Provider.
Set orders to READY TO SHIP within 1 WORKING DAY
Set orders to READY TO SHIP within 3 WORKING DAY
Set orders to READY TO SHIP within 2 WORKING DAY
Set orders to READY TO SHIP within 4 WORKING DAY
What happens when the seller hits their OVL? (Select multiple Answer)
Their Items will show as Out of Stock in Platform.
Stop Receiving orders until next day
All order received will be cancelled
Can’t shipped RTS order until OVL lifted
How can the seller maintain a default OVL (10,000)? (Select multiple Answer)
Avoid placing a virtual stocks on Seller Center – only place actual stock count that is available on hand to avoid any cancellations
Only set an order’s status to Ready to Ship or Arrange Shipment once an order has been packed and ready to be picked up or dropped off
Make sure to comply with the submission requirements as indicated
What is the default OVL for our New sellers <90 Days from Live Date ni Platform
150 OVL
10 000 OVL
3 OVL
10 OVL
An OVL alert will be posted in
Seller Center Homepage
Seller Center Finance Tab
Seller Center Order Page
Seller center Campaign Page
Agent can request un-hold payout even if the payout status of seller is under fraud tagging (coop/corporate/individual)
True
False
Seller can request order cancellation with shipped status as long as this is buyer requested with Proof.
True
False
Seller can auto reject w/o validating the returned item
True
False
Seller need to provide valid reason why they wanted to reject the return parcel
True
False
Return request reason is damaged/missing Item. Our seller will be compensated automatically and process refund to buyer.
True
False
Transaction Fee: Free of charge for the 1st withdraw/week, PHP 15 for the subsequent in the week
True
False
Seller can still edit SKU or Upload even if they are included on the approved/ongoing campaign once they have a Valid Reason and Proof
True
False
Seller can change their business information/ Seller Type from corporate to individual with existing payout settled already on their existing seller type
True
False
Original Price = 200 Campaign suggested price = 195 Seller Price Input = 198
Seller can still submit the price input since there still a discount on it.
True
False
(Finance) What are the Requirements for Collection (Select multiple Answer)
Statement of Account
BIR 2303 and WHT Form
Collection Receipt
Bank account Documents
Payment not Processed Investigation and Escalation. (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
Missed Pick up Concern: with Missed pick up reason. Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
Pick up Follow up concern: without Missed pick up reason. Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
Misallocation to Reshipping Process. Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
Cancellation Request. Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
Unable to Update Order Status. Picked up but still in Ready to Ship status. Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
seller requested for OVL increase. . Investigation and Escalation (Step by Step and in Order) Please Include the Correct Case Category that you need to use regarding on this concern.
