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Listening in Communication

Total questions: 26

Worksheet time: 15mins

Name
Class
Date
1.

Communication is defined as: the exchange of information, feelings, thoughts, or ideas.

a)

True

b)

False

2.

Which of the following is an example of a rule for effective communication:

a)

The message must be clear

b)

Sender must deliver the message clearly and concisely

c)

Receiver must be able to hear and receive the message

d)

all the above

3.

Effective communication involves:

a)

speaking

b)

listening

c)

facial expressions

d)

all the above

4.

Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:

a)

True

b)

False

5.

Fill in the blanks:


Receiving information that others are sending to you, with as little (a)   as possible.

6.

Listening or Hearing?


Scenario: You suddenly got bothered by a baby's cry while doing inventory at our kiosk.

a)

Listening

b)

Hearing

7.

Listening or Hearing?


Scenario: Your parents are fighting at the other room, so you placed your ear unto the door for you to clearly understand what they are arguing about.

a)

Listening

b)

Hearing

8.
What is the best way to understand people?
a)
listen to them
b)
think about what you are going to say next
9.
When you actively listen to someone, it helps you understand the message they are communicating.
a)
true
b)
false
10.
Developing good listening skills helps us to .....
a)
understand others better
b)
see better
11.
Interrupting someone while they are talking shows GOOD listening skills
a)
True
b)
False
12.
Paying attention to what someone is saying shows good listening skills
a)
True
b)
False
13.
Which one is a way to nonverbally send the message that you are listening?
a)
keep eye contact with the person speaking
b)
looking away from the person talking
14.
Showing you are interested in what a person is saying shows that you are listening.
a)
false
b)
true
15.
Nodding your head and smiling sends the nonverbal message that you are listening.
a)
true
b)
false
16.

Which of these is a communication skill?

a)

Talking at the same time as someone else

b)

Listening to what people say

c)

Putting your fingers in your nose

17.

One of the most essential skill that we use in communicating in order to comprehend and to give appropriate feedback when needed.

a)

Reading

b)

Listening

c)

Watching

d)

Writing

18.

Listening is the same as hearing.

a)

No

b)

Yes

c)

Maybe

19.

Listening is the least significant skill one should develop.

a)

True

b)

False

20.

Communication can be effective even if we don’t listen carefully.

a)

True

b)

False

21.

Listening is the ability to accurately receive and interpret messages in the communication process.

a)

True

b)

False

22.

The listener participates fully in the communication process in ______ listening.

a)

Involved

b)

Unaware

c)

Passive

d)

Active

23.

When the listener doesn't actively participate in the communication process, this is ______ listening.

a)

Passive

b)

Involved

c)

Detached

d)

Active

24.

Without the ability to effectively listen ______

a)

Messages are received.

b)

Messages are easily Misunderstood.

25.

What is Communication?

a)

Mutually exchanging ideas, values, thought, feelings and actions with one or more people .

b)

Listening to a person without inputting your thoughts or ideas.

c)

Talking with the wall in your room.

d)

Act of transferring information.

26.

Active Listeners _______

a)

uses direct eye contact.

b)

fakes Attention.

c)

look everywhere except at the speaker.

d)

Avoids Eye Contact