WorksheetsBay - Level 1, Day 4
Total questions: 10
Worksheet time: 6mins
What company will deliver my package from the below list?
DHL
FedEx
UPS
Canada Post
Can a customer use gift card to purchase another gift card?
True
False
Drop Ship items come directly from a _____.
Store
Distribution Center
Vendor
Can we place an order for a customer if they are using PayPal as the method of payment? (Unregistered)
Yes
No
You will perform the action below after assisting the customer on call.
Log off of UAD
Tell the customer goodbye
Wrap Up the Case
Put your phone in Wrap Up
Do we still have marketplace items available on thebay.com?
Yes
No
What to do when all method of payment the customer is using is being decline while placing the order for them?
Ask another method of payment
Advise customer to allow 24 hours before placing another order.
Advise to call their financial institution to verify why they can't place using their cards.
Can we add alternate pick-up person for BOPIS order?
Yes
No
The customer is requesting to add gift receipt for this item 0600093782380. How will you advise the customer?
Educate customer that the item is not eligible with gift receipt.
Educate customer that the item is eligible with gift receipt.
Item is out of stock
How many gift cards can a customer in placing an order?
2
3
4
