WorksheetsSalesforce Admin 20Q - Test 6
Total questions: 20
Worksheet time: 40mins
The Sales Team at Ursa Major Solar has asked the Administrator to automate an outbound message.
What should the Administrator utilize to satisfy the request?
Process Builder
Task Assignment
Workflow Rule
Flow Builder
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same manager role.
How Should the Administrator share records owned by sales team A with Sales team B?
Hierarchical Sharing
Use Manual Sharing
Criteria Based Sharing
Owner Based Sharing
A User at Cloud Kicks is having issues logging in to Salesforce. The User asks the Administrator to reset their password.
Which 2 options should the Administrator consider when resetting the user's password?
Choose 2 answers
Resetting the password will change the User's password policy.
Single sign-on users can reset their own passwords using the forgot password link.
Resetting a locked-out User's password automatically unlocks the user's account.
After resetting a password, the User may be required to activate their device to successfully login to Salesforce.
An Administrator wants to create a form in Salesforce for Users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
Process Builder
Approval Process
Outbound Message
Flow Builder
Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The Administrator has been asked to show only the questions that is needed.
How should an Administrator complete this?
Use a new version of the flow for each scenario.
Use a decision element and a new screen to show the proper question.
Use a conditional visibility to hide the unnecessary question.
Use branching in the flow screen to show the proper scenario.
The Administrator at AW Computing wants Account Details, Related List and Chatter Feeds to each appear on separate tabs when reviewing an account.
Which type of page should the Administrator create?
Lightning App Page
Lightning Page Tab
Lightning Record Page
Lightning Page Component
A User at Cloud Kicks wants to see information that is more useful for their role on the Case Page.
How should an Administrator make the pages more dynamic and easier to use?
Add Component visibility filters to the Components.
Remove fields from the record details component.
Delete the extra component from the page.
Include more tab components with filters.
Dream-House Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which 2 solutions should an Administrator use to meet this request?
Choose 2 answers.
Web-to-Case
Case Escalation
Case Queues
Email-to-Case
Which three items are available in the mobile navigation menu?
Choose 3 answers.
Lightning App Pages
Lightning Home Page
Chatter
Utility Bar
Dashboards
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
Today
Favorites
Utility Bar
Home Page
AW Computing would like to improve its Case Lightning record page by including a filtered component to display a message in bold font when a case is saved as a critical record type, and a quick way to update the account status from the case layout.
Which 2 components should an Administrator use to satisfy these requests?
Choose 2 Answers.
Related List
Related Record
Record details
Rich text
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which 2 options should the Administrator use to help the support team?
Choose 2 answers
Configure a flow to assign the cases to the queue.
Use assignment rules to set the queue as the owner of the case.
Add Cass to the existing queue as available object.
Create a new queue and add Cases as an available object.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of "Subject Matter Experts" in their organization. The company has different roles, and the Organization Wide Default for Opportunity is set to private.
How should the Administrator accomplish this?
Add the Subject Matter Experts to a public group and give them access to records with a Criteria Based Sharing Rule.
Change the Organization-Wide Default for Opportunity from private to public Read/Write to open up access for Subject Matter Experts.
Enable "Territory Management", assign the Subject Matter Experts to the same territory, and give them access to the records with manual sharing.
Create a new role for the Subject Matter Experts and give them access to the records with the Owner-Based Sharing Rule.
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an Administrator configure to provide these insights?
Campaign Hierarchy
Campaign Influence
Map Custom Lead Fields
List Email Activities
An Administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are 2 reasons that would prevent a user from being deactivated?
Choose 2 answers.
The User is part of a territory hierarchy.
The User is in a Cloud's Custom hierarchy field.
The User is assigned in workflow email alert.
The User is the highest role in the role hierarchy.
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an Administrator use to capture coordinates?
Geolocation
Geofence
Custom Address
External Lookup
New leads need be routed to the correct Sales person based on the lead address.
Configure Validation Rule
Use Lead Assignment Rule
Create a Formula Field
Assign with an Escalation Rule
An Administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the Administrator add?
Assignment
Get Records
Create Records
Update Records
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the Administrator recommend?
SMS Response
Web-to-Case
Email-to-Case
Omni-Channel
Northern Trail Outfitters is using one profile for all of its marketing users, providing read- only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an Administrator fulfil this request?
Permission Sets
Organization-Wide Defaults
Marketing User Checkbox
Field-Level Security
