Worksheetsasm403- chapter 4
Total questions: 23
Worksheet time: 12mins
Automatic dialing and redialing if the receiving number are busy is one of the features of
Modem.
Telephony.
Facsimile
VOIP.
All of the following are performed by operator for conference calls except
calls the roll to make sure all callers are connected.
Prepare a message that presents you as a professional and delivers appropriate information to the caller.
can provide specialized services such as a recording or written transcript of the conference.
makes all the necessary connections at the prescribed time.
It went viral on social media when President Donald Trump turned heads on Tuesday when he mispronounced the word "Yosemite" at a White House event to sign a bipartisan conservation bill. He stumbled over Yoh-sem-it-ee, pronouncing it YO-se-MIGHT, and then adding a syllable, "YO-se-min-NIGHT. Following strategies can help him to improve his pronunciation except
Pronounce words correctly and enunciate clearly.
Avoid long words, complicated phrases, or long sentences.
Keep a list of basic phrases along with their translations.
Speak slowly, but not so slowly that you insult or annoy the caller.
What would you consider when taking messages from a caller?
The tone of the voice.
The language caller use.
Date and time of the call.
The telephone service caller use
The manners that are considered appropriate when talking with someone in person should be extended to leaving a message by voice mail. Following are the information should be gathered by a caller except?
Speak slowly.
Keep the message as short as possible.
take roll. Call out the names of all participants.
Include your complete name and telephone number.
*when you received a telephone call from a person who is unreasonable, rude or demanding, you should
put the person on hold
remain outwardly calm
never apologies to him or her
defend yourself
Which of the following allows the participant to call a number at a prearrange time without an operator assistance
Dial-in- service
user's own equipment
operator-dialed service
voice mail system
a procedure used to determine who is calling and, a time, the purpose of the call is referred to as
assisting the caller
concluding the call
screening the call
trasnferring the call
which of the following is the integration of computer and telephone technologies
VoIP
Facsimile
Video conferencing
Telephony
which of the following type of long-distance call that you need to tell the operator the name of the person you wish to speak to
collect call
direct-dial-call
person-to-person call
video call
the following will contriibute toward creating a positive image of your organization when you speak on the telephone
speaking skill
appreance
facial expression
telephone system
**a commonly used device to convert digital output of a computer into analog signal that can be transmitted over the telephone is referred to
modem
microwave signal
satelite dish
transmitter
**what you consider when screening calls?
the lenght of the calls
the tone of the voice
the purpose of the call
the adress of the caller
a call in which is placed when it is necessary to talk with person at several different locations at the same time is called
long distance call
collect call
person-to-person call
conference call
Telephone directories provide a wealth of information for your use in planning telephone calls. Which local directory you may use to identify business phone numbers only and arrange by category?
white pages
blue pages
green pages
yellow pages
Most of the companies used voice mail for following purpose except
long-term incoming message storage.
broadcast recorded messages to single users.
message prioritizing.
forward a voice message to email.
Data, text, images, video, and voice can be transmitted using
Fax machine
Telephone channels
All of above
Which of the following statements is not true about telephony.
Two way video and audio call.
Conference call.
One way of sending notes while talking.
Access to the internet.
How does using VoIP to make call differ from using regular telephone channels?
It allows users to make telephone calls using high-speed internet connection
It allows users to call 911 (emergency number) when the power outage.
It allows users to call with people at two or more location.
It allows users to record, send, store, and retrieve voice messages.
Is the changes in the pitch in your voice to emphasize words refer to
modulation
slang
volume
tone
Which of the following calls will be charge only after the person you have requested is on the line?
Direct dial calls
Person-to-person calls
Toll free 1-800
Toll free 1-800
A conference call can be used in following ways except:
own equipment.
operator dialed in service.
dial-in service.
dial 1-800 service.
Reading another person’s incoming messages is considered
rude
impolite
annoying
busybody
