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Worksheets

A+ Day 4

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

A printer support technician at a corporate office receives a call from the administrative office that their laser printer is online, but office employees can not print. When examining the printer, the technician finds paper lodged in the fuser unit. What type of error is this?

a)

Paper jam

b)

Print quality issue

c)

Carriage mechanism fault

d)

Incorrect page orientation

2.

A printer support technician at a corporate office receives a call from the administrative office that their printer is showing online, but nothing is printing out. When checking the print server, there are multiple documents queued for the printer. What type of error is this?

a)

Print quality issue

b)

Garbled print issue

c)

Printer connectivity issue

d)

Print spooler issue

3.

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. One of the considerations is the speed of the printer. How is the basic speed of a printer measured?

a)

Output tray capacity

b)

Pages per minute (PPM)

c)

Dots per inch (DPI)

d)

Pixels per inch (PPI)

4.

What type of printer builds a solid object from successive layers of material?

a)

Inkjet printer

b)

Laser printer

c)

3-D printer

d)

Thermal printer

5.

A security-conscious user limits what usage data Windows permits to collect and what device functions it enables and for which apps. Where does the user accomplish this?

a)

User accounts

b)

Instant Search

c)

Privacy settings

d)

VESA

6.

A technician assists a visually impaired person by making the text on their computer screen larger. Where can the technician configure this?

a)

Ease of access

b)

User accounts

c)

Privacy settings

d)

UAC settings

7.

A computer technician wants to optimize the input/output operations performance of HDDs and SSDs. What should the technician utilize?

a)

devmgmt.msc

b)

dfrgui.exe

c)

resmon.exe

d)

secpol.msc

8.

A security administrator revisits the security of client machines and wants to push out configuration changes to users. What is the best way to do this?

a)

regedit.exe

b)

services.msc

c)

lusrmgr.msc

d)

gpedit.msc

9.

A server administrator performs a statistical analysis on server operations to provide optimized resources. For example, the administrator wants to see resource performance graphs and key statistics, such as threads started by a process or hard page faults/second. What is the best tool to use?

a)

taskmgr.exe

b)

services.msc

c)

msconfig.exe

d)

resmon.exe

10.

A user wants to learn and grow with different operating systems, so the user installs dual operating systems on their computer. The computer currently boots to Windows, but the user wants to change the default operating system (OS). What should the user utilize to do this?

a)

msconfig.exe

b)

resmon.exe

c)

tasksch.msc

d)

gpedit.msc