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MM4-PRELIMINARY EXAM

Total questions: 60

Worksheet time: 31mins

Name
Class
Date
1.

Which of the following best describes retailing?

a)

It is the strategy retailers and vendors use to get products into the stores.

b)

It is the merchandising component of the retail mix.

c)

It is the set of business activities that adds value to the products and services sold to consumers for their personal use.

d)

It is the process of offering products in smaller quantities for consumer consumption patterns.

2.

Which of the following does NOT describe how retailers increase the value consumers receive from their purchases?

a)

providing an assortment of products and services

b)

breaking bulk

c)

providing services

d)

holding inventory

e)

wholesaling

3.

Why is providing assortments an advantageous business activity?

a)

It enables the company to create a more informational and entertaining environment which would promote more sales.

b)

It enables the customer to choose from a wide selection of brands, designs, sizes and prices all in one store.

c)

It enables the company to reinvest for the future of the business.

d)

t enables the customer to try more products.

e)

It enables the customer to stock up on the assortments because of bulk availability.

4.

How can conventional supermarkets differentiate their offerings?

a)

They can provide one-stop shopping services.

b)

They can generate private label merchandise.

c)

They can invest in a just-in-time inventory management.

d)

They can increase store loyalty among customers.

e)

They can eliminate perishables.

5.

Convenience stores:

a)

have great merchandise depth

b)

are about the same size as the traditional supermarket

c)

earn most of their profit on sales of milk, eggs, and bread

d)

are in the introductory stage of the retail life cycle

e)

have a limited variety and assortment of merchandise

6.

Category specialists:

a)

compete directly with off-price retailers

b)

have little customer service

c)

offer a narrow variety but deep assortment of merchandise

d)

rely on warranty sales to promote loyalty

e)

are limited to clothing and toy retailing

7.

The waiting room for the law firm had a brocade-covered sofa, a Degas print, a thick Persian rug, and handsomely framed diplomas. This sort of affluent furnishing that signals quality is a way to deal with the _____ of services.

a)

intangibility

b)

perishability

c)

iconsistency

d)

compatibility

e)

consumability

8.

__________ are used to identify customers with similar wants and needs.

a)

Geographic Data

b)

Behavioural Research

c)

Market Segmentation Methods

d)

Customer Survey

9.

A ________ analysis is based on a customers changes in attitudes, lifestyles, and opinions.

a)

Demographic

b)

Behavioural

c)

Geographic

d)

Psychographic

10.

A shoe manufacturing company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and hence purchase the same brand of shoes. The shoe company believes that the band portrays the image of a ________ to the band's fans.

a)

status symbol

b)

lifestyle

c)

reference group

d)

membership group

11.

Consumer buyer behavior is the buying behavior of___________

a)

manufacturers

b)

reseller

c)

final consumers

d)

wholesalers

12.

For which of the following products would the reference group influence be the strongest?

a)

A best-seller novel

b)

A pickup truck

c)

A loaf of bread

d)

A pair of jeans

13.

Primary reference groups include ________________.

a)

College students

b)

Office colleagues

c)

Family and close friends

d)

Sports groups

14.

The reason that higher prices may not affect consumer buying is _______________.

a)

Most consumers prefer brand names which have higher prices

b)

70% of the total population looks for quality services and is willing to pay higher prices

c)

Consumers believe that higher prices indicate higher quality or prestige

d)

Most consumers feel that the price is actually affordable

15.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

Brand

b)

Culture

c)

Product

d)

Price

16.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

a)

Economic situations

b)

Situational influences

c)

Consumption decisions

d)

Physiological influences

17.

In terms of consumption decisions, middle class consumers prefer to _________.

a)

Buy at a market that sells at a whole sale rates.

b)

Buy what is popular

c)

Buy only the brands which sell at affordable prices

d)

Analyze the market and select the best at the lowest prices

18.

Farming is most like which type of business?

a)

service

b)

manufacturing

c)

wholesaling

d)

extraction

19.

Wholesalers are also known as

a)

go-betweens

b)

distributors

c)

middlemen

d)

all of these

20.

another name for distribution channels is

a)

merchandising channel

b)

customer channel

c)

marketing channel

d)

distribution way

21.

Wholesalers are companies that assist with distribution activities among businesses. They do not work with final consumers in any significant way. Their role is to provide needed marketing functions as products and services move through the channel of distribution between producers and other businesses.

a)

True

b)

False

22.

Wholesalers have shifted their focus to serve small and medium-sized retailers because some large retailers refuse to deal with wholesalers, instead choosing to work directly with manufacturers.

a)

True

b)

False

23.

What are three common ways to classify retailers?

a)

Product mix, location and non-store retailing

b)

Product mix, location and retailing

c)

Location, non-store retailing and international markets served

24.

Mall is

a)

only one store

b)

one brand store

c)

multiple stores of different brands

d)

one store with multiple brands

25.

Shopping malls, super markets and hypermarkets come under which type of marketing?

a)

a. wholesale

b)

b. retail

c)

c. direct marketing

d)

d. agent service

26.

Which of the following explain the need for facility location selection?

a)

When the existing business unit has outgrown its original facilities and expansion is not possible.

b)

When a business is newly started

c)

When the lease expires and the landlord does not renew the lease.

d)

All of these.

27.

Which of the following is the first step in making a correct location choice?

a)

Develop location alternatives

b)

Decide the criteria for evaluating location alternatives

c)

Evaluate the alternatives

d)

Make a decision and select the location

28.

Location decisions are basically one-time

decisions usually made by new

organizations.

a)

TRUE

b)

FALSE

29.

The first step in developing location alternatives is identifying important factors.

a)

TRUE

b)

FALSE

30.

A strategy that emphasizes convenience

for the customers would probably select a

single very large facility.

a)

TRUE

b)

FALSE

31.

Retail businesses generally prefer

locations that are not near other retailers, as

this reduces their competition.

a)

TRUE

b)

FALSE

32.

In the U.S. it is appropriate to greet others by shaking hands. This is an example of which factor affecting consumer buying behavior?

a)

Cultural

b)

Personal

c)

Psychological

d)

Social

33.

Norma goes to Food Lion to purchase Country Crock margarine, the brand she always purchases. Because the store is out of her preferred brand, she compares brands and selects one based on low cholesterol. This is an example of which factor affecting consumer buying behavior?

a)

Cultural

b)

Extensive

c)

Limited

d)

Routine

34.

A company is targeting middle-aged married couples that earn $105,000 each year. It is segmenting the consumer market based on which component?

a)

Demographics

b)

Geographics

c)

Psychographics

d)

Usage rate

35.

Marketing seasonal body wash scents during the holiday season increases sales. This is an example of which factor affecting consumer buying behavior?

a)

Cultural

b)

Personal

c)

Psychological

d)

Social

36.

Lowes is targeting consumers living in the Southwest with a new product offering. It is segmenting the consumer market based on which component?

a)

Demographics

b)

Geographics

c)

Psychographics

d)

Usage rate

37.

Kate enjoys using her laptop, but feels it is getting outdated, and she is ready for an upgrade. What is the next step for Kate to take in the buying decision process?

a)

Analyze post purchase behavior

b)

Conduct an information search

c)

Evaluate alternatives

d)

Recognize needs

38.

Groups of customers within a large market who share common characteristics are called

a)

Market Segments

b)

Target Market

c)

Customer Profile

d)

Demographics

39.

Marketing connects __________ to _____________.

a)

Good to services

b)

Industrial products to consumer goods

c)

Producers to consumers

d)

Workers to salepeople

40.

What is the other name for isolated store?

a)

Piggy back store

b)

Free standing store

c)

parasite store

d)

string shopping store

41.

You want to buy fruits, you go to the nearby shop and the shopkeeper orders it from a bigger store and sells it to you. Identify the type of distribution channel being used.

a)

Direct distribution - Producer to consumer

b)

Direct distribution - Producer to retailer

c)

Indirect distribution - Producer to wholesaler to retailer to consumer

d)

Indirect distribution - Producer to retailer to consumer

42.

What is the best way to distribute chips?

a)

Direct distribution - Producer to consumer

b)

Direct from Producer/manufacturer to consumer

c)

Indirect distribution - Producer to wholesaler to retailer to consumer

43.

The most important factor to consider when deciding on locations is the amount of land to be used

a)

TRUE

b)

FALSE

44.

Developing countries are attractive locations to place business because

a)

They industrialize faster than developed countries

b)

Labor and resources are affordable 

c)

There is a high population 

d)

All of the above 

45.

As long as you have a good business plan and an innovative product you can place your business anywhere it will make profit.

a)

TRUE

b)

FALSE

46.

Business locations is define as the positions in which business are placed.

a)

TRUE

b)

FALSE

47.

The _____________ is the environment of a given community that is relevant to the operation of a business.

a)

Business attitude

b)

Business atmosphere

c)

Business climate

d)

Business conditions

48.

The _____________ is an exterior shopping area that has developed without very much planning.

a)

String

b)

Neighborhood Business District

c)

Secondary Business District

d)

Central Business District

49.

A rental agreement between a landlord and a renter for a property.

a)

Rent

b)

Lease

50.

Refers to the number of people who pass a retail location during a given period of time.

a)

Passage

b)

Traffic

c)

Movement

d)

Patronage

51.

Before deciding on a retail location, is is important to consider if the town will accept a new retail business.

a)

True

b)

False

52.

Which is not an advantage of locating your business in a shopping centre?

a)

access to facilities

b)

access to complimentary businesses

c)

access to prospective customers

d)

access to competitors is limited

53.

Which is a disadvantage to locating your business in a shopping centre?

a)

complimentary business

b)

longer trading hours

c)

foot traffic

d)

access to amenities

54.

A retail shopping strip is located where?

a)

in a residential zone

b)

in an industrial zone

c)

in a shopping centre

d)

along a arterial road

55.

A disadvantage of a retail shopping strip is...

a)

limited access to amenities

b)

reduced rental shops

c)

high visibility

d)

local customer commitment

56.

Limited protection from the weather is an advantage for a retail shop.

a)

TRUE

b)

FALSE

57.

Which is NOT a factor that affects choice of location?

a)

visibility

b)

cost

c)

personal choice

d)

complimentary businesses

58.

The most correct definition for complimentary business is...

a)

businesses that sell free products which are aimed at the same customers

b)

businesses that sell similar products which are aimed at the same customers

c)

businesses that sell different products which are aimed at the same customers

d)

businesses that sell products which are aimed at the same customers

59.

A business has the choice to locate at Site A, which is close to the market, or Site B, which is close to materials and labour. The benefit of choosing Site A over Site B is that it is close to:

a)

Customers

b)

Suppliers

c)

Raw materials

d)

Employees

60.

Which of the following businesses is most likely to locate close to the market?

a)

A clothes retailer with a national chain of fixed premises stores

b)

An internet book store

c)

A manufacturer of high performance sports cars

d)

A small chocolate producer