WorksheetsMM4-PRELIMINARY EXAM
Total questions: 60
Worksheet time: 31mins
Which of the following best describes retailing?
It is the strategy retailers and vendors use to get products into the stores.
It is the merchandising component of the retail mix.
It is the set of business activities that adds value to the products and services sold to consumers for their personal use.
It is the process of offering products in smaller quantities for consumer consumption patterns.
Which of the following does NOT describe how retailers increase the value consumers receive from their purchases?
providing an assortment of products and services
breaking bulk
providing services
holding inventory
wholesaling
Why is providing assortments an advantageous business activity?
It enables the company to create a more informational and entertaining environment which would promote more sales.
It enables the customer to choose from a wide selection of brands, designs, sizes and prices all in one store.
It enables the company to reinvest for the future of the business.
t enables the customer to try more products.
It enables the customer to stock up on the assortments because of bulk availability.
How can conventional supermarkets differentiate their offerings?
They can provide one-stop shopping services.
They can generate private label merchandise.
They can invest in a just-in-time inventory management.
They can increase store loyalty among customers.
They can eliminate perishables.
Convenience stores:
have great merchandise depth
are about the same size as the traditional supermarket
earn most of their profit on sales of milk, eggs, and bread
are in the introductory stage of the retail life cycle
have a limited variety and assortment of merchandise
Category specialists:
compete directly with off-price retailers
have little customer service
offer a narrow variety but deep assortment of merchandise
rely on warranty sales to promote loyalty
are limited to clothing and toy retailing
The waiting room for the law firm had a brocade-covered sofa, a Degas print, a thick Persian rug, and handsomely framed diplomas. This sort of affluent furnishing that signals quality is a way to deal with the _____ of services.
intangibility
perishability
iconsistency
compatibility
consumability
__________ are used to identify customers with similar wants and needs.
Geographic Data
Behavioural Research
Market Segmentation Methods
Customer Survey
A ________ analysis is based on a customers changes in attitudes, lifestyles, and opinions.
Demographic
Behavioural
Geographic
Psychographic
A shoe manufacturing company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and hence purchase the same brand of shoes. The shoe company believes that the band portrays the image of a ________ to the band's fans.
status symbol
lifestyle
reference group
membership group
Consumer buyer behavior is the buying behavior of___________
manufacturers
reseller
final consumers
wholesalers
For which of the following products would the reference group influence be the strongest?
A best-seller novel
A pickup truck
A loaf of bread
A pair of jeans
Primary reference groups include ________________.
College students
Office colleagues
Family and close friends
Sports groups
The reason that higher prices may not affect consumer buying is _______________.
Most consumers prefer brand names which have higher prices
70% of the total population looks for quality services and is willing to pay higher prices
Consumers believe that higher prices indicate higher quality or prestige
Most consumers feel that the price is actually affordable
________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.
Brand
Culture
Product
Price
In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.
Economic situations
Situational influences
Consumption decisions
Physiological influences
In terms of consumption decisions, middle class consumers prefer to _________.
Buy at a market that sells at a whole sale rates.
Buy what is popular
Buy only the brands which sell at affordable prices
Analyze the market and select the best at the lowest prices
Farming is most like which type of business?
service
manufacturing
wholesaling
extraction
Wholesalers are also known as
go-betweens
distributors
middlemen
all of these
another name for distribution channels is
merchandising channel
customer channel
marketing channel
distribution way
Wholesalers are companies that assist with distribution activities among businesses. They do not work with final consumers in any significant way. Their role is to provide needed marketing functions as products and services move through the channel of distribution between producers and other businesses.
True
False
Wholesalers have shifted their focus to serve small and medium-sized retailers because some large retailers refuse to deal with wholesalers, instead choosing to work directly with manufacturers.
True
False
What are three common ways to classify retailers?
Product mix, location and non-store retailing
Product mix, location and retailing
Location, non-store retailing and international markets served
Mall is
only one store
one brand store
multiple stores of different brands
one store with multiple brands
Shopping malls, super markets and hypermarkets come under which type of marketing?
a. wholesale
b. retail
c. direct marketing
d. agent service
Which of the following explain the need for facility location selection?
When the existing business unit has outgrown its original facilities and expansion is not possible.
When a business is newly started
When the lease expires and the landlord does not renew the lease.
All of these.
Which of the following is the first step in making a correct location choice?
Develop location alternatives
Decide the criteria for evaluating location alternatives
Evaluate the alternatives
Make a decision and select the location
Location decisions are basically one-time
decisions usually made by new
organizations.
TRUE
FALSE
The first step in developing location alternatives is identifying important factors.
TRUE
FALSE
A strategy that emphasizes convenience
for the customers would probably select a
single very large facility.
TRUE
FALSE
Retail businesses generally prefer
locations that are not near other retailers, as
this reduces their competition.
TRUE
FALSE
In the U.S. it is appropriate to greet others by shaking hands. This is an example of which factor affecting consumer buying behavior?
Cultural
Personal
Psychological
Social
Norma goes to Food Lion to purchase Country Crock margarine, the brand she always purchases. Because the store is out of her preferred brand, she compares brands and selects one based on low cholesterol. This is an example of which factor affecting consumer buying behavior?
Cultural
Extensive
Limited
Routine
A company is targeting middle-aged married couples that earn $105,000 each year. It is segmenting the consumer market based on which component?
Demographics
Geographics
Psychographics
Usage rate
Marketing seasonal body wash scents during the holiday season increases sales. This is an example of which factor affecting consumer buying behavior?
Cultural
Personal
Psychological
Social
Lowes is targeting consumers living in the Southwest with a new product offering. It is segmenting the consumer market based on which component?
Demographics
Geographics
Psychographics
Usage rate
Kate enjoys using her laptop, but feels it is getting outdated, and she is ready for an upgrade. What is the next step for Kate to take in the buying decision process?
Analyze post purchase behavior
Conduct an information search
Evaluate alternatives
Recognize needs
Groups of customers within a large market who share common characteristics are called
Market Segments
Target Market
Customer Profile
Demographics
Marketing connects __________ to _____________.
Good to services
Industrial products to consumer goods
Producers to consumers
Workers to salepeople
What is the other name for isolated store?
Piggy back store
Free standing store
parasite store
string shopping store
You want to buy fruits, you go to the nearby shop and the shopkeeper orders it from a bigger store and sells it to you. Identify the type of distribution channel being used.
Direct distribution - Producer to consumer
Direct distribution - Producer to retailer
Indirect distribution - Producer to wholesaler to retailer to consumer
Indirect distribution - Producer to retailer to consumer
What is the best way to distribute chips?
Direct distribution - Producer to consumer
Direct from Producer/manufacturer to consumer
Indirect distribution - Producer to wholesaler to retailer to consumer
The most important factor to consider when deciding on locations is the amount of land to be used
TRUE
FALSE
Developing countries are attractive locations to place business because
They industrialize faster than developed countries
Labor and resources are affordable
There is a high population
All of the above
As long as you have a good business plan and an innovative product you can place your business anywhere it will make profit.
TRUE
FALSE
Business locations is define as the positions in which business are placed.
TRUE
FALSE
The _____________ is the environment of a given community that is relevant to the operation of a business.
Business attitude
Business atmosphere
Business climate
Business conditions
The _____________ is an exterior shopping area that has developed without very much planning.
String
Neighborhood Business District
Secondary Business District
Central Business District
A rental agreement between a landlord and a renter for a property.
Rent
Lease
Refers to the number of people who pass a retail location during a given period of time.
Passage
Traffic
Movement
Patronage
Before deciding on a retail location, is is important to consider if the town will accept a new retail business.
True
False
Which is not an advantage of locating your business in a shopping centre?
access to facilities
access to complimentary businesses
access to prospective customers
access to competitors is limited
Which is a disadvantage to locating your business in a shopping centre?
complimentary business
longer trading hours
foot traffic
access to amenities
A retail shopping strip is located where?
in a residential zone
in an industrial zone
in a shopping centre
along a arterial road
A disadvantage of a retail shopping strip is...
limited access to amenities
reduced rental shops
high visibility
local customer commitment
Limited protection from the weather is an advantage for a retail shop.
TRUE
FALSE
Which is NOT a factor that affects choice of location?
visibility
cost
personal choice
complimentary businesses
The most correct definition for complimentary business is...
businesses that sell free products which are aimed at the same customers
businesses that sell similar products which are aimed at the same customers
businesses that sell different products which are aimed at the same customers
businesses that sell products which are aimed at the same customers
A business has the choice to locate at Site A, which is close to the market, or Site B, which is close to materials and labour. The benefit of choosing Site A over Site B is that it is close to:
Customers
Suppliers
Raw materials
Employees
Which of the following businesses is most likely to locate close to the market?
A clothes retailer with a national chain of fixed premises stores
An internet book store
A manufacturer of high performance sports cars
A small chocolate producer
